Settlements Specialist - Unloan

• Be at the heart of fast, seamless settlements that genuinely change how customers experience digital home lending!
   
• Location (head office locations only): Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin
   
• Great hybrid working flexibility: 10% (once a fortnight) in office requirement

Let’s start by introducing ourselves
 

Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures.

We are a diverse team of product managers, designers, engineers, risk managers and lenders. And we’re working together to deliver Australia's most-loved home loan experience.    

We’re excited to welcome unbelievably smart and motivated customer service experts who think differently and want to make a difference. We are a remote-friendly company, so you can be based anywhere (and our team members come from all over Australia).
 

Our approach to home loan lending   
 

We believe that the best loan journey combines a seamless digital experience from application all the way to settlement.

The interactions between customers and our people have an outsized impact on their experience – and we’re all about delivering great customer outcomes.

As a member of our Settlements Team, you will be: 

• Responsible for all post approval tasks to ensure that customers receive a fast and exceptional settlements experience, including following up on loan documents, verifying settlement conditions, resolving settlement shortfalls and completing disbursements.   
• Liaising with our Assessment Team to understand and unblock loan structures, financial pay-outs, applicable fees, and shortfall calculations.
• Monitoring your pipeline and liaising with customers and our third-party Settlement Agent to ensure daily settlements happen on time.
• Conducting retention discussions and effectively communicating our Unloan customer proposition and product offering.  
• Performing key tasks to fast track the settlement experience for our customers, especially within PEXA.  
• Supporting a high-performing, customer-focused culture.
• Identifying and suggesting improvements to enhance service delivery and efficiency.
• Establishing and building your personal brand through providing a consistently gold standard of customer service.
• Enjoying the support of a Leader, who is fully vested in your success. 
   

Are you the perfect match? 
 

• Ideally, you are a Settlements expert with experience in the home lending process.
• You have experience in a fast-paced, customer-focused environment and are passionate about delivering excellent service. You’re resilient, detail-oriented, and enjoy solving problems for customers.
• You have a working knowledge of mortgage documents, including Certificate of Title, Statutory Declaration, National Mortgage Form and Loan Contract.
• You love working with customers, and care about delivering great customer outcomes.
• You are a whizz in building rapport and enjoy providing your expert advice over digital communications (email, SMS, Live Chat) and outbound calls.
• You enjoy working autonomously, within a driven team.
   

Some things to keep in mind 
 

Given the hybrid working environment, you will need a quiet and comfortable workspace with high-speed internet at your home.
 

Why CommBank? 
 

We’re committed to supporting you with flexibility, career growth, and benefits that matter:

• Flexible Working Options: Hybrid work and a supportive team that understands work / life balance
• Additional Leave: Purchased annual leave, parental leave and up to 5 days of “Life Leave” each year
• Financial Wellbeing: Competitive salary, superannuation, performance bonus incentives, and exclusive employee banking benefits
• Health & Lifestyle: Fitness Passport, Health Hub and mental health support
• Development & Recognition: Career development programmes and recognition rewards
• Community Engagement: Paid volunteering leave and opportunities for community secondments 
   

Read more about our many employee benefits here: Rewards & benefits - CommBank