Your Impact

• Deliver outstanding customer experiences across phone, email, face-to-face, and written channels, creating positive and lasting customer relationships.
• Resolve customer enquiries accurately and efficiently while taking ownership of outcomes from initial contact through to resolution.
• Identify customer needs beyond the immediate request and uncover opportunities to support retention and future growth.
• Collaborate with colleagues and stakeholders to provide seamless service and enhance overall team performance.
• Contribute to operational excellence by achieving quality, turnaround time, and customer experience targets.
• Support continuous improvement by maintaining and enhancing processes, procedures, and knowledge resources that strengthen team capability.

Your Capabilities

• You have experience delivering excellent customer service and building positive relationships with a diverse range of customers and stakeholders.
• You bring strong communication skills and the ability to explain information clearly, accurately, and confidently.
• You have a proactive approach to problem solving and take ownership of tasks to deliver quality outcomes.
• You bring a collaborative mindset and enjoy working as part of a team to achieve shared goals and customer success.
• You have strong attention to detail and can manage priorities effectively while maintaining high service standards.
• It is great if you have experience in a contact centre, financial services, insurance, or a similarly regulated customer-focused environment.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [email protected].

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.