We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of CIBC’s Enterprise Endpoint Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints. You’ll provide advanced Windows support in day-to-day operations, including troubleshooting and remediating operating system configuration and deployment-related issues. You’ll analyze and resolve Windows OS and application issues, remediate vulnerabilities, and support endpoint provisioning and upgrades. You’ll participate in technical incident bridges, coordinate efforts across teams, and communicate technical issues using executive-level language when required. You’ll analyze incident history and operational trends to determine actionable insights and improvements. You’ll contribute to maintaining a stable, secure, and scalable endpoint environment across the enterprise.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Understanding Requirements - You track and analyze the endpoint operating environment for assigned services, implement corrective actions as needed, and work with clients and internal partners to manage service expectations and outcomes.
• Accuracy & Quality - You investigate and resolve Windows OS and application issues accurately, ensuring vulnerabilities are remediated, configurations are stable, and fixes are implemented correctly in production environments.
• Analytical Thinking - You analyze incidents, logs, and system behavior to determine root causes, assess risk and severity, and recommend appropriate remediation or improvement actions.
• Collaboration - You work closely with engineering, operations, security, and application teams to coordinate incident response, participate in technical bridges, and support enterprise endpoint initiatives.
• Consistency - You help maintain reliable endpoint operations by supporting standardized deployment, patching, and remediation practices, contributing to reduced repeat incidents and improved stability.
• Continuous Learning - You continuously evolve your technical knowledge of Windows endpoints, deployment methodologies, and automation practices to improve service delivery and operational efficiency.

Who you are

• You can demonstrate a minimum of 5+ years of experience. supporting Windows endpoints in an enterprise environment, including endpoint incident support and triage, troubleshooting Windows operating systems and components, vulnerability remediation, operating system deployment and in-place upgrades, driver and firmware updates, and automation or scripting using PowerShell (and VBS). You bring experience supporting application deployments and working with common desktop software, directory services, and endpoint configuration tools. It’s an asset if you have experience with VDI provisioning technologies (such as Citrix Director or VMware vSphere), Microsoft Endpoint Configuration Manager, or other endpoint management platforms.
• You’re passionate about people. You value client service, finding meaning in building strong relationships and delivering reliable endpoint support that enables a positive client experience.
• You embrace and champion change. You’re continuously evolving the way you work to adapt to new technologies, tools, and operational needs.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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