Job Description: Director - Operations

Bloom Energy faces an unprecedented opportunity to change the world and the way energy is generated and delivered.  Our mission is to make clean, reliable energy affordable globally. 

We are looking for a Director Operations to join its high‑performing team in Korea. This role is ideal for a seasoned, customer‑centric professional who is passionate about driving operational excellence, strengthening strategic customer relationships, and delivering long‑term value in one of the world’s most innovative clean energy technologies.

As a Director Operations within the service organization, you will provide strategic oversight and governance for Long Term Service Agreements (LTSAs), ensuring optimal contract performance, customer satisfaction, and commercial outcomes. You will be responsible for leading maintenance planning, coordinating major service activities, ensuring operational readiness, and driving continuous performance improvement across your assigned customer portfolio.

This role plays a critical part in Bloom Energy’s service business and will be measured on customer relationship strength, contract performance excellence, financial delivery, and the ability to drive long‑term customer success. You will collaborate extensively with cross‑functional teams—field service, engineering, supply chain, commercial, and global service leadership—to ensure seamless execution and customer alignment.

This position is based in Korea and reports directly to the Senior Director, APAC Services.

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Job Responsibilities

1.     Own the regional customer service strategy and full lifecycle performance of the LTSA portfolio, ensuring operational, technical, commercial, and financial excellence.

2.     Serve as the executive relationship owner for key customers, leading governance forums, strategic business reviews, critical escalations, and multi‑year service planning.

3.     Establish portfolio governance for contractual KPIs, SLAs, and performance commitments; anticipate enterprise risks and sponsor cross‑functional improvement and value‑creation programs.

4.     Set standards for contract administration, controls, documentation, compliance, and audit readiness in alignment with global service requirements.

5.     Direct site and portfolio performance across uptime, reliability, maintenance strategy, outage planning, resource capacity, and long‑range operational forecasting.

6.     Deliver executive‑level portfolio, financial, and risk reporting; partner with Global Services (US HQ) to convert insights into decisions, investments, and corrective actions.

7.     Provide leadership to Field Service teams and functional partners, establishing clear priorities for site readiness, major service events, escalations, and resolution of complex operational or technical issues.

8.     Lead service strategy for LTSA renewals and commercial negotiations, defining risk positions, operating assumptions, value propositions, and execution feasibility.

9.     Act as the executive escalation leader for significant customer or contractual issues, negotiating scope changes, commercial resolutions, and sustainable long‑term outcomes.

10.  Own portfolio financial performance and operating cadence, improving profitability, forecast accuracy, cost productivity, and resource allocation through disciplined business management.

11.  Sponsor data‑driven reliability and root‑cause programs that eliminate systemic issues, institutionalize corrective actions, and improve fleet performance.

12.  Build regional organizational capability through talent development, succession planning, leadership coaching, and scalable service processes; represent the region in global strategic initiatives.

Education & Experience

1.     Bachelor's degree with 12+ years of progressive experience in power generation, energy services, or a related industrial sector.

2.     10+ years of experience with power plant, generator, or comparable complex industrial technologies.

3.     Demonstrated director‑level leadership experience, including leading managers or multi‑disciplinary teams.

4.     Advanced business, financial, analytical, and data‑driven decision‑making skills.

5.     Executive communication, negotiation, and stakeholder management capabilities.

6.     Proven ability to lead across functions and geographies in a matrixed organization.

7.     Fluent in English; Korean language capability strongly preferred.

8.     Deep experience with contract governance, commercial frameworks, and executive customer management.

9.     International and regional operations leadership experience preferred.

Desired Characteristics

1.     Experience with SOFC and SOEC technologies preferred.

2.     Strong technical, commercial, and strategic acumen.

3.     Executive leadership background in power generation or energy services.

4.     Demonstrated P&L ownership, financial planning, and business modeling capability.

5.     Ability to design, scale, and govern regional service programs and operating models.

6.     Deep expertise in long‑term service agreements and lifecycle service economics.

7.     Strong judgment in complex problem solving, risk management, and executive escalation leadership.

8.     Executive customer‑facing, sales, or commercial leadership experience.

9.     Track record of leading organizational change, talent development, and continuous improvement.

10.  High proficiency with digital service platforms, analytics, and executive reporting technologies.

Note:

Relocation Assistance Provided: No