We're looking for a Director of Home Infusion to lead and elevate our home infusion operations while partnering closely with one of Northeast Ohio's premier health systems. In this highly visible leadership role, you'll shape strategy, inspire teams, optimize performance, and help deliver exceptional experiences for patients, providers, and referral partners. If you're passionate about transforming healthcare operations and leading through innovation, we'd love to meet you

 

What you'll do to make a difference:

• Develop and execute operational strategies that support business growth, organizational goals, and long-term success.
• Lead home infusion operations to ensure efficient, high-quality service delivery and an exceptional patient experience.
• Drive performance against production goals, patient onboarding targets, service-level agreements, and quality metrics.
• Champion continuous improvement initiatives that enhance scalability, efficiency, quality, and operational effectiveness.
• Analyze performance trends and implement solutions that improve productivity, profitability, patient satisfaction, and referral source engagement.
• Build and maintain strong relationships with customers, referral sources, payers, and industry stakeholders.
• Mentor, coach, and develop operational leaders while fostering a culture of accountability, collaboration, and excellence.
• Ensure compliance with all applicable federal, state, accreditation, payer, and company requirements.

 

What you'll need to be successful:

• Doctor of Pharmacy degree from an ACPE-accredited School of Pharmacy.
• Active pharmacist license in good standing.
• 3+ years of progressive leadership experience within home infusion, specialty pharmacy, infusion services, or complex healthcare operations.
• Demonstrated success leading multi-functional teams and driving operational excellence across a growing organization.
• Proven ability to improve business performance through process optimization, strategic planning, and data-driven decision making.
• Strong knowledge of home infusion operations, reimbursement models, payer requirements, accreditation standards, and regulatory compliance preferred.
• Experience managing operational metrics, production goals, quality outcomes, service-level agreements, and financial performance.
• Proven ability to lead change, influence stakeholders, and build strong partnerships across clinical, operational, and executive teams.
• Excellent communication, presentation, and relationship-building skills with the ability to engage patients, providers, referral sources, payers, and senior leadership.
• Experience developing and mentoring leaders while fostering a culture of accountability, collaboration, and continuous improvement.

 

This position is based onsite in Northeast Ohio. Regular in-person leadership presence is required to support employees, operations, and cross-functional partnerships. Occasional travel may be required to company locations, customer sites, and leadership meetings.

 

 

 

 

 

 

 

 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,800 - 208,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.