Operations Supervisor – Oncology

Job Description Summary

Leads Pharmacy Operations team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Typically, responsible for a large number of direct and indirect reports in a process or transactional operations environment. Reviews and resolves complex customer service and/or pharmacy related issues that have not been resolved by the Call Center staff. Interacts and negotiates with affected parties as needed. Ensures quality and production standards are met. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and routines. Ensures the orientation and training of employees. This role typically leads a team focusing on Pharmacy Operations.

Job Description

Have you heard? Express Scripts and Accredo are now part of Cigna. Together, we’ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us. 

As a Pharmacy Operations Supervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations, monitoring productivity and performance standards while planning and directing workflow and project assignments.

Here's a little more on how you’ll make a difference:

• Promote a positive team environment and ensure best practices are shared
• Coordinates schedules and workflow for the team
• Oversee and assist in complex pharmacy operations escalations
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What you’ll need to do the job:

• High School diploma or GED required
• 3+ years relevant experience preferred
• Pharmacy Technician license / certification / registration as required by state laws
• General PC knowledge; MS Office, Internet, Outlook
• Excellent oral, written and phone communication skills
• Strong attention to detail, accuracy, and quality
• Experience using strong basic math skills related to dosing calculations and basic excel manipulation
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• Advanced problem-solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.