Responsibilities ​

•  Execute end to end renewal motions independently, streamlining workflows and reducing manual effort 

• Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential 

• Defend the current customer base by accurately and independently executing renewals 

• Drive and close seat expansions at renewal using standard playbooks with minimal supervision 

• Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled 

• Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts 

Skills & Competencies 

• Organizational & Time Management: Handles high volume renewal cycles efficiently and independently 

• Customer First Mindset: Proactively identifies customer needs and improves retention outcomes 

• Advanced Communication: Applies creative approaches to secure renewals with minimal guidance 

• Advanced Negotiation: Uses creative techniques to reach renewal agreements 

• CRM Optimization: Automates workflows, analyzes CRM data, and enhances operational efficiency 

• Expansion Qualification: Partner with Account Representatives to initiate larger cross sell or expansion motions 

• Partner Engagement: Provide light touch support for partner owned accounts with minimal guidance 

• Insights & Reporting: Share churn indicators, renewal blockers, and upsell signals across teams 

• Feedback Loop: Offer insights on packaging and product improvements based on customer patterns 

Minimum Qualifications

• Fluency in speaking German language proficiency is a MUST have skill required for the role

• 2+ years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments 

• Demonstrated ability to independently execute high volume renewals 

• Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows 

• Proven communication and negotiation skills with the ability to influence customer decisions 

• Ability to work autonomously, multitask, and prioritize across a large territory 

Preferred Qualifications 

• Experience with subscription or recurring revenue business models 

• Background in data driven churn analysis or customer retention strategies 

• Familiarity with partner led sales motions or channel ecosystems 

• Experience forecasting renewal revenue or using dashboards to track pipeline health 

• Demonstrated ability to collaborate across sales, operations, and partner teams

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