You are in charge of the project and features roadmap for Valeo Service Digital dealing with Customer, Car Lab, Sales, Marketing, Customer service and IT.

You will guarantee the complete loop: customer need identification, ideation, prototype, master, roll out and evolution.  

You make sure with KPIs that the performance of tools is on track

You have proven skills in Agile methodology and Design Thinking in an international environment.

You are a team player and like to share your knowledge with internal teams to help them to grow in digital skills

Responsibilities

You are in charge of the continuous improvement of our features and digital tools. You secure planning, deliver on time and in full according to customer needs. You remove pain points and position Valeo Service as a game changer. You work in a perfect shape with Car Lab(innovation team / Design Thinking and customer centric approach), marketing teams, Communication Design team, development teams. External partners such as UX/UI partners can be also part of projects.

You have the following responsibilities

Identify customer needs / pain points

• Interview with customers / on line survey

• Analyse feedback via incoming leads (ie: webforms, NPS, on field interview)

• Capture, challenge and enrich feedbacks from sales team (KAM, GAM), Tech care team, Marketing team, Customer service from local and global organisation

• Prioritise projects according to ROI and customer benefits

• Recommend teams and partners to set up POC

Propose, animate and optimise

• Continuously look for new solutions, innovative features, and taking the best potential of our tools and systems in place

• Revamp and optimise existing features

• Set up test and learn approach

• Set up roadmap and follow up in Jira

• Answer and animate development team according to the roadmap / Sprints

• Challenge development team on cost / time / feasibility

• Monitor and secure velocity of the team with scrum master

 Monitor progress and inform team

• Define the KPI to pilot roadmap 

• Secure quality of deliverables

• Communicate regularly to all team members and counter partners

 Ambassador and team player

• you pilot and challenge internal and external team / agencies

• you play the game with team members from Content, Lead, Ecommerce, IS Digital, Data Science, Communications

• you animate and support countries and regions to increase the digital skills and competencies at local levels

Examples of projects to lead:

• spare part module / configurator (clucth kit for trucks ; Starter alternators ; wipers)

• tech @ssist roll out / adaptation for non tecalliance countries (BR, US, Asean, CN…) and Tech assist API

• app MyValeoParts

• app Loyalty program

• apps to come

• Customer Self Care Portal

• Rescuer

• Dashboards

Education/Training

• University degree or Master degree
• Certified PO, Certified Analysis from iiBA or similar is preferred
• Training, knowledge or certificates related to design thinking and user centric design is a plus
• Ideally schools like Hetic or Business school with digital program 

Professional Experience

• 8 to 10 years with minimum 3 years managing digital projects
• Experience in agency or IT team, managing agile projects is a plus
• You are customer centric and have proven skills to turn pain points into features benefit. 
• You are perfectly able to deal with all internal stakeholders with a strong relationship ability and leadership skills.
• You play with various projects at the same time while delivering on time in full.

Languages 

Proven skills in English

 Other Specifications

 Technical background or development experience is a plus