Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The duties of this role are focused on development and support of Concur Compleat, an automation platform that streamlines, manages, and customizes processes for Travel Management Companies (TMCs).

The ideal candidate will have experience designing and developing Compleat functions with Compleat and a comprehensive understanding of TMC operations and be able to perform research, problem resolution, system maintenance, process testing, and clear written communications. This individual must work with minimal instruction and oversight, delivering high-quality outputs in a dynamic environment with overlapping deadlines and tight time constraints. This role provides a hybrid workspace opportunity to work in the local office a minimum of three (3) days per week.

What You'll Do

• Create new and maintain existing Compleat functions as assigned by team leadership
• Design and implement API integrations to enhance Compleat functionality and streamline travel workflows
• Use available, pre-approved AI tools to enhance code quality, accelerate development cycles, and improve problem-solving
• Research and respond to support requests from internal customers (support tickets and change requests)
• Thoroughly test and document functionality to ensure high quality performance and maintainability
• Liaise with other teams and departments to address issues or gaps impacting Compleat functionality (client-specific requirements, enterprise projects, etc.)
• Maintain a strong understanding of all applicable Compleat functions, workflows, and system integrations
• Attend and/or lead relevant meetings and conference calls
• Monitor and advise team leadership of potential roadblocks, issues, and technical challenges
   

What We're Looking For
Required Qualifications:

• 5+ years of experience in the travel industry, preferably in a travel agency or corporate travel management company
• 3+ years of development experience with Compleat or a similar travel agency automation platform
• 3+ years of hands-on experience using GDS systems, specifically Sabre
• Strong prioritization, time management, decision-making, and creative problem-solving skills
• Excellent verbal and written English communication skills
• Flexibility to work at least half of a scheduled shift to coincide with US business hours (Central time zone)
   

Preferred Additional Qualifications:

• Experience implementing APIs in conjunction with Compleat functions
• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to enhance code quality, accelerate development cycles, and improve problem-solving
• Experience converting or modernizing legacy travel systems
• Experience with or understanding of NDC (New Distribution Capabilities) within the travel industry
• Proficiency in Microsoft Outlook, Word, Excel, Visio
• Experience using issue-tracking tools (e.g., Jira, FreshService, etc.)
• Experience with other GDS platforms (TravelPort, Amadeus)

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!