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l  Support User Acceptance Testing (UAT) activities for Customer Service, Order Management, and related systems, including test scenario preparation, execution, defect tracking, and issue resolution.

支持客户服务、订单管理及相关系统的用户验收测试（UAT），包括测试场景准备、执行、缺陷跟踪及问题解决。

l  Coordinate business users and stakeholders during system testing phases to ensure business requirements are fully validated.

在系统测试阶段协调业务用户及相关方，确保业务需求得到充分验证。

l  Participate in new system implementation, supporting business process design, requirement gathering, and solution validation.

参与新系统实施，支持业务流程设计、需求收集及方案验证。

l  Support system go-live readiness activities, including business cutover planning, operational preparation, and risk assessment.

支持系统上线准备工作，包括切换计划制定、业务准备及风险评估。

l  Coordinate post-go-live stabilization activities and ensure smooth transition from project team to operation teams.

协调系统上线后的稳定运行工作，确保项目团队向运营团队顺利交接。

l  Manage business process handover documentation and maintain complete project records for compliance and audit purposes.

管理业务交接文件，并维护完整的项目文档与记录，以满足合规和审计要求。

l  Support data migration activities including data cleansing, validation, reconciliation, and migration result verification.

支持数据迁移工作，包括数据清理、验证、核对及迁移结果确认。

l  Ensure master data and transaction data migration records are properly maintained and archived according to company policies.

确保主数据及业务数据迁移记录按照公司要求进行维护和归档。

l  Document current-state (As-Is) and future-state (To-Be) business processes and system workflows.

梳理并记录现有流程（As-Is）及未来流程（To-Be）以及相关系统流程。

l  Develop and maintain Standard Operating Procedures (SOPs), work instructions, and training materials related to new systems and business processes.

编写并维护新系统及业务流程相关的SOP、操作指导书和培训资料。

l  Deliver end-user training and provide post-implementation support to business users.

为终端用户提供培训，并在系统上线后提供业务支持。

l  Monitor system performance and collect user feedback to identify enhancement opportunities and drive continuous improvement.

监控系统运行情况，收集用户反馈，识别优化机会并推动持续改善。

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