External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

Data Management, Reporting, and Analysis (50%)

• Prepare student activity and engagement data reports for OPCD leadership and teams, as well as University leadership upon request.
• Design, update, and maintain dashboards (PowerBI, 12Twenty, Handshake) for leadership and campus partners, including executive KPI dashboards, student engagement tracking, and profile completion metrics.
• Perform data entry and maintain accurate records and databases.
• Assist in data clean-up, mapping, and management for all surveys and data sources.
• Pull and denote student-reported interviews weekly out of the EMS (event management and reservable space) system for Student Reported Interviews dashboard
• Clean and analyze data for post-graduation outcomes and student experiential learning data.

Handshake & 12Twenty System Administration and Support (40%)

• Assist in the technical management of the Handshake system, connecting employers and students to thousands of organizations, jobs, and internships. Provide regular maintenance and technical support to users regarding the system, serving as a subject matter expert.
• Maintain and create accounts for staff and students within Handshake and 12Twenty that are not automatically created through the Workday Student Import.
• Verify student demographic data within Workday Student, Handshake, and 12Twenty for data accuracy.
• Maintain Handshake labels for students, pertaining to, but not limited to, coaching assignments, outcomes survey completion, enrollment status, and other necessary information for the system to operate properly.
• Process requests for Handshake & 12Twenty alumni accounts, delete incorrectly created alumni accounts, and send related email correspondence.
• Log staff-reported tech bugs to vendors (Handshake, 12Twenty) within 24 hours with diagnostic details, and deliver weekly status updates on open tickets to affected staff.
• Perform annual system clean-up and conversion between academic semesters.
• Process incoming student requests for Handshake accounts.
  
  

Operational and Event Support (10%)

• Conduct Handshake tutorial sessions within student workshops or classes.
• Provide student and organization triage support for virtual career events on Handshake.
• Handle data uploads and other programmatic system support.
• Participate in continuous learning regarding Artificial Intelligence (AI) trends/tools and assist in disseminating AI insights to the broader career team to foster workflow innovation.

Other Functions:

• Perform other duties as assigned to support University and OPCD Leadership, and OPCD teams in achieving their goals.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree
• Ability to learn new software programs quickly.
• Analytics knowledge, including:

○      Visualization skills through PowerBI

○      Advanced Excel skills

○      Qualtrics

○      PowerQuery

• Data experience/knowledge: Collecting, cleaning, and preparing data from various sources to ensure accuracy and suitability for visualization.
• Data mapping experience to ensure all the data is standardized and clean.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Suite (Sheets, Documents, Slides).
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work both independently and collaboratively within a team.
• Strong attention to detail and problem-solving skills.
• Friendly and professional demeanor.

Preferred Education, Knowledge, Skills, Abilities:

• Knowledge of DAX, Workday Student, 12Twenty, and Handshake preferred
• Understanding of higher education
• Prior private sector experience in a business setting (i.e. technology platform, data)
• Professional industry organization involvement, expertise or certification (i.e. NCACE)
• Understanding of and commitment to maintaining strict confidentiality of student records in compliance with FERPA (Family Educational Rights and Privacy Act) and university data security policies.
• Other related software expertise

 Accountabilities:

• Responsible for own work.

 Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may involve the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of assigned work.

Environmental Conditions:

• No environmental conditions.

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Additional Job Description

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.