External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Provide administrative project management support to the Deacon Health MedicatOne Implementation team, including but not limited to maintaining documentation of decisions and processes, coordinating communication, and documenting testing feedback
• Serve as the primary administrative point of contact for the clinic’s EHR system. Assist with software updates, test new module rollouts, and train new administrative staff on system workflows
• Assists in the review and updating of policy documents and process manuals for clinical and front-desk operations throughout the implementation of the MedicatOne EHR system
• Assists with Workflow Optimization by continuously evaluating front-desk and clinical workflows along with the Leadership Team to ensure maximum efficiency while maintaining premium student experience

Other Functions:

• Serve as a member of the Deacon Health Administrative Support staff as needed to ensure support tasks complement demands of policies, procedures and practices required as EHR is implemented.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree or an equivalent combination of education and experience
• Technical: High comfort level learning new software systems.
• Project Management: Ability to break down complex tasks, manage timelines, and coordinate multiple moving parts for clinic events or software rollouts.
• Communication: Excellent written and verbal communication skills, with the ability to translate technical or medical requirements into clear instructions for students and staff.
• Analytical Problem Solving: Strong attention to detail with a proactive approach to identifying system errors or workflow bottlenecks.
• Strong organizational skills, attention to detail, and ability to follow projects/issues/tasks through to completion

Preferred Skills:

• Prior experience with implementation of Electronic Health Record and/or other comprehensive software projects

Physical Requirements:

• Occasionally moving in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 30 pounds in all directions.
• Repeating motions that may include the wrist, hands, and/or fingers.
• Constantly moving about to accomplish tasks or moving from one workstation to another.
• Communicating with others to exchange information.

Environmental Conditions:

• Inside office conditions.
• Occasionally low temperatures.
• Occasionally high temperatures.

Accountabilities:

• Works as part of a team.

Additional Job Description

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.