Description -

Job Summary
• The Service Segment Planning Specialist is responsible for leading planning, forecasting, and business performance analysis for Customer Support operations. The role translates business strategy into actionable operational plans, drives forecasting accuracy, supports financial and operational decision making, and provides insights that influence business outcomes.

This position partners closely with Business Management, Finance, Quality, Product Support, Service Segment Management, and regional operations teams to develop forward-looking plans, identify risks and opportunities, and ensure alignment between operational execution and business objectives.

The role requires strong analytical capabilities, business acumen, data storytelling, and the ability to influence stakeholders across organizational boundaries.

Responsibilities
Planning & Forecasting

• Own the end-to-end forecasting process for assigned service segments, product lines, or regions.
• Develop monthly, quarterly, and annual operational plans aligned with business objectives.
• Drive Flash, Budget, and Long-Term Planning processes, ensuring consistency across assumptions and methodologies.
• Identify forecast risks and opportunities and recommend mitigation plans.

Business Performance Management

• Analyze operational performance against plan and explain volume, cost, and service level variances.
• Develop business narratives and executive-ready insights for leadership reviews.
• Monitor key performance indicators and identify improvement opportunities.
• Translate complex data into actionable recommendations.

Cross-Functional Leadership

• Partner with Finance, Quality, Product, Service Delivery, and Operations teams to align business assumptions and planning inputs.
• Facilitate planning reviews and decision-making forums.
• Influence stakeholders without direct authority to drive business outcomes.

Process & Tool Improvement

• Lead initiatives to improve forecasting accuracy, planning effectiveness, and operational efficiency.
• Define business requirements for planning tools, automation, and reporting enhancements.
• Support implementation of new planning methodologies and best practices.
• Drive standardization and simplification of planning processes across segments and geographies.

Strategic Analysis

• Evaluate operational and financial impacts of business changes.
• Perform scenario modeling and sensitivity analysis.
• Support development of business cases and investment recommendations.
• Identify emerging trends and strategic risks.
  

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"