Job Description:

Business Overview

Rakuten Group's fundamental management philosophy is to empower people and society through innovation.

At the Commerce & Marketing Company, we operate services with industry-top-level share, such as the internet shopping mall "Rakuten Ichiba" (starting with this), EC services like the online travel agency (OTA) "Rakuten Travel," and Japan's largest golf course reservation site "Rakuten GORA."

Department Overview

“Rakuten Travel” is one of the largest travel booking websites in Japan, and we are looking for people who can play a central role in the further growth of the business. We are looking for people who not only want to improve their sales skills, but also want to step into the area of team management and administration, and who are motivated to improve their own career along with the growth of the business.

High-end Business Development Group of the Hotel Partnership Development Department is a group that specializes in sales activities for high-end hotels and ryokan in Japan and overseas. Japanese culture is attracting attention globally, and global brand hotel chains are accelerating their expansion into Japan. In addition, there is an increasing focus on ryokan (Japanese style inns) that embody the unique Japanese hospitality. Our mission is to propose and realize the value that leading hotels and ryokans that offer wonderful experiences can provide through Rakuten Travel.

In this position, you will work as a strategic partner for luxury hotels and ryokans, providing consulting services for attracting customers through the web (Rakuten Travel) and opening new stores on Rakuten Travel.

We will make full use of various numerical analysis and web marketing know-how, and utilize the tools proposed by Rakuten Travel to increase sales.

We work in a cycle of "understanding the current situation of the clients," "analyzing the current situation," "identifying issues," and "sharing goals, indicators, methods, and results. As a strategic partner, we share goals and develop strategies to achieve them. We provide web marketing know-how, numerical analysis, and various tools to help increase sales.

Position:

Why We Hire

We are looking for people who can tell the appeal of luxury hotels and ryokans to as many customers as possible. This market is rapidly expanding and there is a shortage of skilled professionals. 

The High-End Business Promotion Office is a highly attractive environment where you can hone skills such as strategic planning, presentations, and marketing, leading to your personal growth. We welcome applications from individuals who are eager to learn and are not afraid to take on challenges.

Position Details

 - We offer proposals for participation in Rakuten Travel to high-end hotel and ryokan companies throughout Japan and provide strategic consulting services after opening a Rakuten Travel site.
 - We will set up issues for the companies that have opened websites and propose action plans. One person will be in charge of multiple companies on an ongoing basis, contributing to a sustainable increase in profits based on the PDCA cycle.
 - We will use the data held by Rakuten Travel to develop strategies.
 - As part of our proposal for attracting customers necessary to increase page access, we will propose and support the submission of web advertisements.
 - We will propose accommodation plans that match our special feature campaigns.
 - Planning of campaigns in collaboration with the marketing department.

Work Environment

Organizational Structure
 - Total headcount in Travel & Mobility Business: about 550
 - High-end Business Development Office: 12
 - General Manager and Vice General Manager (2 people)　Manager and Vice Manager (2 people)
 - Age group: mostly people in their 20s and 30s
 - Composition: 50% new graduates, 50% mid-career hires

Not only new graduates, but also people from a wide variety of industries including tourism, hotels, manufacturers, and airline industry.

Mandatory Qualifications:

 - Revenue management or marketing experience in the hotel industry
 - Business experience in the travel and OTA industry
 - Experience as a team leader of 3-5 members
 - Management experience of 5-10 members
 - Web media sales experience
 - English conversation (daily conversation, business level)
 - Experience working with Microsoft PowerPoint and Excel

Desired Qualifications:

 - A person who can do their best for customers.

 - A person who has a strong desire for growth.

 - A person who has a strong sense of ownership and can act on their own.

 - A person who can demonstrate leadership, engaging those around them to contribute to KPI achievement.

 - A person who has a strong mindset for problem-solving and achieving results.

 - A person who can grasp the overall picture while carefully monitoring even the details.

Other Information:

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link
 - Benefits:https://corp.rakuten.co.jp/careers/benefit/
 - Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
 - Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #consultingsales #commerce #RakutenTravel