About The Opportunity

Become the Heart of Our Community; Empowering Life's Work

Our Community team isn't just a part of the business—it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a Community Manager, you will be leading that effort.

In this leadership position, you will partner across multiple departments to ensure every interaction and space reflects our standards of excellence. Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted leader focused on member satisfaction, operational excellence, and business performance.

This is an on-site position, with a requirement to be in the buildings 5 days per week. In this role, your work will include but not be limited to the duties listed below: 

People Management:

• Report to an Area Director and oversee a large team across multiple buildings.

• Effectively lead your team to execute on their objectives, building a culture of excellence through coaching and performance management.

• Champion the successful adoption and communication of business updates, process changes, company initiatives, and established goals throughout the team.

Hospitality & Member Engagement:

• Lead teams in delivering exceptional hospitality by anticipating member needs and creating positive experiences throughout the member journey.

• Utilize the established events framework to produce engaging signature experiences designed to drive member satisfaction.

• Drive member retention by leveraging data, actively managing escalations, and implementing targeted strategies to improve Net Promoter Score (NPS) and overall KPI performance.

Building Operations:

• Oversee daily workplace operations while maintaining Quality Assurance and Global Standards.

• Partner with external stakeholders and internal teams, including Security, Technology, and Facilities, to ensure a safe, functional, and well-maintained environment.

• Ensure timely resolution of service & maintenance requests, move-ins, and move-outs.

Revenue Growth and Sales Support 

• Partner with Leasing and Accounts teams to conduct tours, support renewals, and identify growth opportunities.

• Drive ancillary revenue initiatives, including room bookings, private events, partnerships, parking, and additional services.

• Cultivate and maintain relationships with high-value Enterprise client accounts; focusing on specialized operations requirements to secure long-term growth and retention.

Financial Performance:

• Manage your portfolio to maximize profitability and report on key performance metrics to your Area Director on a regular basis. 

• Be responsible for controllable operating costs against budget, while delivering a premium experience for our members

• Analyze trends, forecast performance, and implement strategies to support financial health.

About You

We’d love to hear from you if you meet the qualifications below:

• Preferred 8+ years of professional experience and proven track record of success in hospitality, multi unit retail or related experience.

• Preferred 3+ years of direct people management experience. Demonstrated ability of leading teams effectively.

• Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.

• Must have strong verbal and written communication skills, project management, and business operations experience.

• Embraces challenges in a fast-paced environment. Strategic thinker and problem solver with an entrepreneurial mindset. 

• Exhibit a high degree of accountability and a strong work ethic, while maintaining compassion and self-awareness in all professional interactions.