Commercial Lines Processing Analyst Team Lead

Duties of a Commercial Lines Processing AnalystTeam Leader include but are not limited to:

·         Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/eDoc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end).

·         Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.).

·         Periodic auditing of direct report activities for compliance w/workflows

·         Helps Account Managers resolve issues or concerns related to Processing/document access

·         Responsible for the on-boarding/training plan and development of new commercial lines processing staff members.

·         Assist with reallocation of processing alpha splits as needed

·         Assists management with Workflow Manual updates and training as needed

·         Monitors and reports the status of office culture and provides input on ways to improve.

·         Works with management to implement any change needed to resolve morale issues.

·         Acts as a first point of contact to determine if/when an issue needs to be escalated to a manager. 

·         Assist w/Planning and execution of informational quarterly commercial lines processing meetings.

·         Implementation and follow-up of procedural changes within the department at the direction of Dept Manager. 

·         Processing of assigned Lg CL accounts

·         Responsible for annual performance reviews/semi-annual check-in of direct reports w/input of department manager

·         Bi-weekly 1:1’s with direct reports

·         Coordinates with Dept Manager to ensure adequate staff coverage at all times

·         Responsible, w/input of department manager, for development of direct reports benchmark plans

·         Perform other duties as assigned.