Duties and Responsibilities: 

• Review, verify, and process carrier invoices against internal agency management systems.
• Validate invoices, commission splits, and contractual rates to ensure billing accuracy.
• Prepare and process carrier disbursements via ACH, wire transfer, check or approved payment methods in accordance with payment terms.
• Maintains all accounts payable reports, spreadsheets and filing corporate accounts payable
• Reconcile monthly carrier statements against general ledger accounts and internal payment records; investigate and resolve unapplied cash or aging discrepancies.
• Serves as the primary point of contact for inbound carrier inquiries regarding payment status, deductions, and billing disputes.
• Maintains vendor/company files, filing, pull back up as requested, setting up new files
• Partner with operations, agencies, and account management teams to clear up payment or documentation issues.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use all appropriate safety equipment.
• Performs all other duties as assigned.

Competencies:

• Problem solving- The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Customer service- The individual manages difficult vendor situations, responds promptly to needs, solicits feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing- The individual prioritizes and plans work activities and uses time efficiently.
• Quality control- The individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Quantity- The individual meets productivity standards and completes work in a timely manner.
• Adaptability- The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability- The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Compensation: The base salary range for this role is $21–$23 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.