Texas Health Action Physicians (THAP), a part of Texas Health Action (THA), is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THAP is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

About the role

We are building a pipeline of qualified Nurse Practitioners and Physician Assistants for current and future outpatient clinical opportunities in Austin and San Antonio.

THAP/THA's Kind Clinic Clinician works collaboratively with physicians, registered nurses, medical assistants, and facility staff to evaluate patients, develop care plans, provide direct patient care, monitor progress, and maintain accurate clinical documentation. This role performs clinical procedures under physician direction and follows established protocols, documentation standards, coding requirements, and applicable regulatory guidelines.

The ideal candidate is a skilled, compassionate clinician who communicates effectively with patients and care teams, works well independently and collaboratively, and is committed to providing respectful, high-quality care to diverse patient populations.

Core Functions

• Performs clinical procedures under direction of attending Physician and according to approved protocols;
• Performs a wide range of activities, which include but are not limited to: assessment, history & physical, recommendations for patient plan of care;
• Completes timely, accurate, and clinically appropriate documentation for each patient encounter, including diagnoses, services provided, medical decision-making, treatment plans, and follow-up;
• Documents diagnoses and services in accordance with applicable coding guidelines, payer requirements, organizational policies, and the care provided to support accurate charge capture and billing;
• Collaborates with Revenue Cycle, Clinical Compliance, and Clinical Operations staff to address documentation or coding questions and provide information needed for claims processing, prior authorizations, and denial prevention;
• Monitors patient progress;
• Maintains patient medical records according to established standards;
• Maintains communication with the supervisory physician(s) and attending physician to review patient records and care plans on a routine basis;
• Collaborates with attending physicians, facility staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family; and,
• Performs related duties and fulfills responsibilities as required.

Key Performance Indicators

1. Maintains a timely schedule; works to prevent extended patient wait times.
2. Implements changes in clinical protocols as soon as informed.
3. Maintains up-to-date knowledge based on SDO’s, SOP’s, Protocols, etc.
4. Completes and signs clinical documentation within established organizational timeframes.
5. Demonstrates accurate documentation and charge capture, with timely response to coding, billing, payer, and documentation-related requests.

Based on the position’s duties and requirements, this role has a starting annual salary of $120,500. The initial salary will be determined by the selected candidate’s qualifications and relevant experience.

Evergreen posting statement:

This posting is intended to support ongoing hiring needs and may be used to consider candidates for current or future Clinician openings in Austin and San Antonio. Applications may be reviewed as opportunities become available.

Requirements

Education

• Graduate degree from an accredited School of Nursing or Physician Assistant’s Program.

Licensure*:

1. Unrestricted and valid license to practice as a Nurse Practitioner or Physician Assistant in the state of Texas;
2. Maintains current prescriptive authority and physician delegation/registration as applicable to the clinician’s license and practice setting and maintains a current DEA registration when prescribing controlled substances;
3. Basic Life Support (BLS) certification (must be obtained prior to the first day of employment); and,
4. Active board certification appropriate to licensure.

*Note: All offers of employment are contingent upon successful credentialing and approval through the THAP Credentialing Board

Required experience

• Two (2) years outpatient experience as a Nurse Practitioner or Physician’s Assistant.

Preferred Experience:

• Two (2) years of experience working with diverse populations, including LGBTQ+ and other marginalized populations;
• Working knowledge of Athena electronic medical record software;
• Working knowledge of healthcare insurance; and,
• Bilingual fluency in both English and Spanish, including knowledge of medical vocabulary.

Knowledge Skills and Abilities

• Ability to work well under pressure independently and with teams; ability to work productively with other departments, employees, and external organizations;
• Basic PC skills that include a combination of working in Microsoft Windows operating systems and Microsoft Outlook, Word, and Excel;
• Ability to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards;
• Ability to exercise a high degree of diplomacy and tact; ability to successfully manage conflict and negotiate “win-win” solutions;
• Excellent customer service and well- developed interpersonal communication skills, including verbal and written communication skills in English, additional language abilities desirable;
• Ability to collaborate with attending physicians, facility staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family;
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations;
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines;
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities; and,
• Available 40 hours a week, with flexibility to work some evenings and weekends, dependent on clinic needs and/or schedule.

Physical Requirements/Environmental Conditions

This position may require moving between work areas; standing, walking, bending, reaching, and using hands to perform assigned tasks. The employee may handle, carry, or move supplies, equipment, or tools relevant to the role. Work may occur in patient care or other clinical areas. The employee must follow applicable safety and infection control procedures and use required protective equipment. Essential job functions may be performed with or without reasonable accommodation.

Direct patient care, specimen handling, exposure to blood or other potentially infectious materials, use of maintenance tools, or work outdoors or in areas with varying temperatures. A lifting weight should be added only when a specific task and its actual weight and frequency have been confirmed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Beware of Employment Scams

Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization.

Please note:

• We will never ask for payment, gift cards, or financial information as part of the hiring process.
• Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).
• Interviews are not conducted through text message or chat apps.
• Any employment offer will follow a formal interview process.

If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information. If you are unsure whether a communication is legitimate, please contact us at [email protected] before responding.