Job Description:

Clinical Support Specialist, Wound Care

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Location: Perth, Western Australia

Position Overview

The Clinical Support Specialist, Wound Care, is responsible for providing clinical expertise, education and product support to healthcare professionals across Western Australia.

Working closely with the Territory Manager and the broader Sales, Marketing and Medical Affairs teams, this role supports the adoption and effective use of Solventum's wound care portfolio through evidence-based education, clinical engagement and the development of strong customer relationships.

The successful candidate will act as a trusted clinical partner to nurses, surgeons and other healthcare professionals, translating clinical evidence into practical applications that support best practice, improve patient care and contribute to business growth.

Scope and Responsibilities

Clinical Education and Support

·       Represent Solventum as a subject matter expert in Wound Care, delivering clinical education, product application training and evidence-based presentations to healthcare professionals across hospitals and health services throughout WA.

·       Deliver product demonstrations, hospital in-service programs, clinical workshops and educational sessions tailored to customer needs.

·       Provide clinical guidance and product support to healthcare professionals, supporting appropriate product selection, application and use in accordance with approved indications, instructions for use and company policies.

·       Develop and deliver tailored education programs using globally approved materials, adapting content to meet local customer requirements and clinical priorities.

·       Maintain a strong understanding of Solventum's wound care portfolio, relevant clinical evidence, competitor offerings and emerging developments in wound management.

Customer Engagement and Relationship Management

·       Build and maintain trusted relationships with key clinical stakeholders, including nurses, wound care specialists, surgeons, educators and other healthcare decision-makers.

·       Develop a network of clinical advocates, product champions and key opinion leaders to support clinical engagement and appropriate product adoption.

·       Partner with Marketing and Medical Affairs to support key opinion leader engagement, clinical education initiatives and the delivery of relevant scientific information.

·       Participate in industry conferences, professional associations, educational events and clinical forums to strengthen Solventum's presence and maintain an understanding of evolving clinical needs.

·       Identify customer education needs and provide responsive clinical support to strengthen customer confidence, satisfaction and engagement.

Commercial Partnership and Business Growth

·       Partner closely with the Territory Manager to execute territory plans, support account strategies and achieve agreed business objectives.

·       Participate in joint customer visits, clinical presentations and account engagements to strengthen relationships, demonstrate clinical value and support product adoption.

·       Identify opportunities to expand the use of Solventum's wound care portfolio within existing accounts and support the introduction of products into new accounts.

·       Contribute to the retention and growth of existing business through ongoing clinical engagement, customer education and responsive product support.

·       Support the identification of clinical barriers, competitor activity and unmet customer needs, sharing relevant insights with Sales and Marketing to inform account planning and commercial strategy.

·       Assist the sales team in responding to clinical questions, product evaluations and customer requests for evidence-based information.

·       Support the development and execution of clinical initiatives that align with regional and national business priorities.

·       Maintain clear communication with Territory Managers regarding customer feedback, education activities, emerging opportunities and potential risks to existing business.

Collaboration and Professional Development

·       Work collaboratively with the wider Sales, Marketing, Medical Affairs and Clinical teams to deliver consistent, accurate and evidence-based communication.

·       Maintain compliance with company policies, applicable healthcare regulations, privacy requirements and relevant industry codes.

·       Complete required training and maintain current clinical knowledge, product competency and professional development.

·       Share clinical insights, customer feedback and successful education practices with the broader team to support continuous improvement.

Key Selection Criteria

Essential

·       Bachelor of Nursing or equivalent recognised clinical qualification.

·       Relevant clinical experience in wound care, surgical nursing, operating theatres or a related healthcare environment.

·       Strong communication and presentation skills, with the ability to educate, influence and engage healthcare professionals.

·       Demonstrated ability to build trusted relationships with clinicians and work collaboratively with cross-functional teams.

·       A proactive, customer-focused approach with a genuine interest in clinical education and improving patient care.

·       Strong organisational and time management skills, with the ability to manage competing priorities and work independently.

·       Adaptability and confidence working across diverse hospital environments and engaging with a range of clinical stakeholders.

·       Willingness to travel regularly throughout metropolitan and regional Western Australia.

Desirable

·       Experience within the medical device, wound care or healthcare technology industry.

·       Experience delivering clinical education, product training or hospital in-service programs.

·       Understanding of evidence-based wound management practices and the hospital procurement environment.

·       Experience partnering with commercial teams to support account development, product adoption and customer retention.

·       Established relationships with wound care clinicians, surgical teams or relevant healthcare networks.

Location and Travel

·       This role is based in Perth, Western Australia.

·       Regular travel throughout metropolitan Perth is required, with periodic travel to regional WA to support customer education, clinical engagement and business activities.

·       Occasional interstate and international travel may be required.

Must be legally authorised to work in Australia.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

Solventum is an equal opportunity employer. We value diversity, equity and inclusion and are committed to creating an environment where every employee feels respected, valued and empowered to contribute their unique perspectives and experiences. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.