Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Service Rep-CN, you will handle customer service inquiries of moderate scope and complexity, including customer inquiry support, issue resolution, distributor order management, account support, and customer service analytics. You will also coordinate with supply chain and other internal teams to support order fulfillment and provide a positive customer experience.

Key Responsibilities

As a pricing analyst, you will work closely with business marketers and pricing team members for pricing execution of on-invoice & off-invoice price. Detailed roles & responsibilities include but not limited to:

• Understand business request, maintain price records in local pricing system timely & accurately.

• Coordinate with marketer to submit CLP, channel partner deal, direct deal and promotion form for any price deviation request or promotion program. Work with CSR to efficiently execute deviated price on order.

• Trouble shooting of any price error noted from both internal & external process. Handle price-related customer complaint and resolve it in a timely manner.

• Assist marketer for any mass price adjustment, such as annual price increase, price renew, etc.

• Handle customer incentive program and chargeback program, such as proposal requisition, payment estimation and calculation, etc.

• Provide pricing performance analysis, as well as work with marketer and finance to manage pricing forecast and reporting.

• Participate pricing project to optimize pricing structure, process, system and prepare for new ERP deployment.

• Perform price data clean up regularly to improve data accuracy, completeness, simplicity & visibility.

• Response to any inquiries related to price information, process & systems.

The person in this position will report directly to Pricing Execution Leader. Your Skills and Expertise

• Bachelor’s degree or above

• 3+ years related working experience in business operation or finance, customer-facing experience preferred

• Strong coordination and communication skills

• Strong ownership, proficient in data analyzing

• Fluent English (written and verbal) required

• Good PC skills – PBI, excel skills preferred

Work Location: Shanghai

• Onsite
  

Supporting Your Well-being

Solventum offers programs to support employees’ physical and financial well-being. We regularly benchmark our compensation and benefits with companies of comparable size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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