Job Description:

Business Overview
The Commerce Company provides a wide range of services centered on internet-based shopping, lifestyle, and leisure offerings, all designed to make daily life more enjoyable and convenient.
Among these, Rakuten Ichiba stands as one of the largest e-commerce sites in Japan, featuring over 55,000 merchants (as of December 2024) and serving more than 100 million user accounts.

Rakuten Ichiba Service Page
https://www.rakuten.co.jp/
 

Department Overview
Our department, the Contract Management Department, serves as the backbone of the company. Our mission is to provide controlled, end-to-end solutions spanning from contract management and financial settlement (billing and payments) to overall operations.

In particular, our Claim and Debt Management Section focuses on the essential element of corporate management: "money." We support the growth of the marketplace business from behind the scenes by planning and operating the platforms that handle financial settlements between Rakuten and the merchants on Rakuten Ichiba, managing billing and payments, and providing design support for new services.

The appeal of this role lies in the opportunity to take on the challenge of designing and improving systems to create new value. It is highly rewarding to see your own ideas take shape and have a tangible impact on numerous merchants and business operations. Furthermore, it is a large-scale role that allows you to build the foundation supporting Rakuten’s growth, all while honing your ability to see the "big picture" of the business and sharpening your problem-solving skills.

By engaging with the diverse services and business models of Rakuten Ichiba, you can comprehensively acquire highly valuable skills-ranging from accounting and legal knowledge to service design, system architecture, and project management. This is an environment where you can contribute to the growth of the Rakuten Group while fostering significant professional growth for yourself.
 

Position:
Why We Hire
We are looking for team members to join us in managing billing and payments for Rakuten Ichiba merchants, as well as planning, improving, and operating our financial settlement systems.

A key highlight of this role is the opportunity to take on the challenge of designing and improving systems to create new value. There is immense satisfaction in seeing your own ideas come to life and witnessing the positive impact they have on our numerous merchants and the business as a whole.

Furthermore, you will be involved in large-scale work that builds the very foundation supporting Rakuten’s growth, all while developing a bird's-eye view of the entire business and sharpening your problem-solving skills.
By engaging with the diverse services and business models of Rakuten Ichiba, you will comprehensively acquire highly marketable skills-ranging from accounting and legal expertise to service design, system architecture, and project management. This is an environment where you can contribute to the growth of the Rakuten Group while simultaneously fostering your own professional development.
 

Position Details
You will be responsible for a wide range of tasks, primarily focusing on billing and payment operations for merchants on Rakuten Ichiba. Your responsibilities will include the following areas.
We expect you to take part in projects such as system improvements as a leader or manager candidate.

1. Requirement definition and flow construction for billing/payment operations for new services within Rakuten Ichiba (e.g., advertising, delivery)
・Organizing frameworks for new services and constructing settlement schemes.
・Designing operation flows for billing/payments.
・Acting as an intermediary between the departments in charge of new services and the development or accounting departments, and providing support until service release.

2. Billing/payment operations
・Collecting and managing billing/payment data.
・Planning, improving, and operating "BillPay," an internal system for disclosing documents such as invoices and payment notifications.
*BillPay is an internal proprietary system planned and operated by the Receivables and Claim and Debt Management Section.

3. Receivables collection operations
・Managing billed amounts and payment deadlines.
・Monitoring and executing measures to prevent non-payment.
・Handling collection operations for outstanding payments.

4. Operational improvement
・Identifying issues in existing operations and systems, and proposing improvements.
・Participating in projects for large-scale updates.

In addition to the above, you will first learn the "money mechanisms" of Rakuten Ichiba through monthly operations while receiving lectures on the various services of Rakuten Ichiba.

Subsequently, depending on your aptitude, you will proactively engage in planning for the system (BillPay) and operational improvement projects.
 

Work Environment

・Team Structure: Claim and Debt Management Section, consisting of 2 groups with approximately 15 members in total.
・Age Demographics: Primarily 30s and 40s
・New Graduate vs. Mid-Career Hire Ratio: 40% new graduates, 60% mid-career hires

Construction industry, bridal-related, system vendors, etc.

Mandatory Qualifications:
・Experience in designing and improving business operations.
・Ability to facilitate smooth coordination and negotiation across departments.
・Basic PC skills (proficient in standard Excel functions).

Desired Qualifications:
・Experience in system requirements definition and process improvement.
・Experience of team management.
・Experience in creating reports and dashboards using BI tools (e.g., DOMO, Tableau).
・Experience in accounts receivable (billing) or accounts payable (payment) processes with business partners.

Other Information:
Additional information on Location
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
 

Rakuten Group, Inc. Homepage Link
・Benefits:https://corp.rakuten.co.jp/careers/benefit/
・Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
・Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #customersupport #ManagerialAccounting #OperationalImprovement #commerce #RakutenIchiba