Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Business Control Manager oversees and executes internal audits and external/regulatory exams, partner assessment and regulatory inquiries, providing day to day coaching and guidance to teammates. Executes strategy for the sound and successful completion of Internal Audits, Regulatory Exams, Partner Assessments and regulatory & external inquiries within Consumer Lending & Retail organization.  

Responsibilities include supporting all aspects of exam management including but not limited to:

• Manages business partner and leader relationships for audits, exams and Partner Assessments. Monitor and and track applicable engagements progress and reporting to ensure deadlines are met.

• Coordinate/oversee materials, logistics and other preparation for upcoming audits, exams and partner assessment.

• Demonstrates strategic view and exercises critical thinking and judgment to effectively influence FLU responses.

• When leading an audit, exam and partner assessment , is responsible for day to day routines, responses, meetings and other related activities.  Also includes work with Front Line Unit and key support partners in gathering and reviewing requested materials to ensure completeness of materials being delivered and identify any risks or concerns.

• Monitor and track exam progress to ensure deadlines are met, materials are responsive, and all logistical needs are addressed.

• Support the planning, organization and execution of Business Readiness Reviews, Deep Dives, and Site Visits as requested.

• Communication topics to include engagement preparation, information and data collection,    escalation of issues, status and results.  Discussions will include Audit and Exam personnel, Senior and Executive Leadership.

• Coverage includes: Mortgage, Home Equity, Consumer Vehicle Lending, Small Business, Consumer Card, Merchant Services Credit/TRM; for Consumer, Wealth Management and Private Bank Lending and Custom Mortgage. 

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications

• Must have a minimum of 5-7 years of Consumer Lending Origination and/or Underwriting,  Audit, Risk, or Compliance.

• Must have 5+ years of Consumer Lending experience

• Strong Leadership supported by detail orientation with strong analytical, process, project management and organizational skills

• Proven ability to navigate a highly complex organization and operate effectively in a changing environment.

• Excellent oral/written communication and highly refined listening skills.

• Demonstrated Analytical Abilities/Financial Acumen/Problem Solving

• Ability to successfully communicate and influence management on all levels in regards to risk reduction in both strategic and tactical initiatives

• Self-motivated, operates with a sense of urgency and strong attention to detail.

• Ability to work in a very detailed manner as well as to look broadly across a population and develop connections and themes identifying risk and concerns

• Experience in evaluating regulatory requirements and guidance to understand impacts, and ensure programs and risk routines are adjusted accordingly.

• Work in a team environment as well as independently.

Desired Qualifications

• Proven ability to digest complex audit, exam and partner assessment requests and develop creative solution.

• Ability to multi-task with a high degree of organization within a dynamic fast-paced environment

• BS/BA Degree

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.