Job Description – Program Manager / Business Analyst

Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 4–8 years
Employment Type: Full-time

About the Role

We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.

The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.

Key Responsibilities

• Work closely with hospital leadership to drive key operational and business initiatives.
• Track progress of strategic programs and ensure timely execution.
• Analyze hospital performance across key operational and business metrics.
• Prepare dashboards, MIS, and management reports for leadership review.
• Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.
• Identify operational gaps and opportunities for process improvement.
• Conduct data analysis and convert business data into actionable insights.
• Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.
• Define project timelines, milestones, owners, and deliverables.
• Track action items and ensure closure within agreed timelines.
• Support implementation of new processes, systems, and operational initiatives.
• Develop SOPs, process maps, trackers, and business review formats where required.
• Conduct periodic performance reviews and highlight deviations from targets.
• Support leadership in decision-making through data-backed analysis.
• Identify risks, dependencies, and bottlenecks and proactively escalate them.
• Drive continuous improvement initiatives across hospital operations.

Key Skills

• Strong analytical and problem-solving skills.
• Excellent Excel and data analysis skills.
• Experience in preparing MIS, dashboards, and management presentations.
• Strong project/program management capabilities.
• Excellent stakeholder management and communication skills.
• Ability to work with cross-functional teams.
• Strong attention to detail and ownership.
• Ability to translate data into clear business insights.

Preferred Background

Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred.

Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.