Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

Key Responsibilities and Accountabilities

• Operate as the primary contact for assigned members, managing the relationship on behalf of the credit union to ensure the member’s needs are met and the relationship remains profitable.  

• Responsible for the member’s problems and resolutions wherever possible, referring more complex problems to the appropriate person or department.  

• Keep current with market trends, sharing beneficial information with members and other coworkers.  

• Work directly with the Loan Processors to ensure smooth administration of documentation from the branch.  

• Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.  

• Identify member needs and sell a full range of credit union products and services, including loans and mortgages, deposit and investment products, accounts, lines of credit and credit cards etc.  

• Complete credit applications thoroughly ensuring that all relevant information is included and analyzed in supporting recommendations within established limits and procedures.  

• Communicate to the member all terms and conditions of any credit, deposit or investment product being presented, ensuring that all products sold are consistent with the member’s needs and risk tolerance, referring investment opportunities to others as applicable.  

• Ensure instructions outlining the conditions of loans, deposits, and investments are clearly laid out (loan type, interest rate, security, searches, liens, etc.) to allow completion of the appropriate documentation by the lending and investment staff.  

• Control loan delinquency through communication with the member prior and after the loan being granted. Maintain a systematic collection procedure for early identification of problem accounts.  

• Work collaboratively with other team members to achieve organizational and department objectives.  

• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.  

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.  

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor. 

Essential Qualifications

• Grade 12 diploma or equivalent   

• Business Administration or other post-secondary education is preferred   

• Strong interpersonal and communication skills, both verbal and written  

• Demonstrated desire to serve others in a friendly and professional manner  

• Attention to detail with high degree of accuracy  

• Ability to work in fast-paced environment and perform well under pressure  

• Strong analytical and problem-solving skills  

• Ability to prioritize using sound judgment to make timely and effective decisions  

• Strong knowledge of Access Credit Union’s products and services  

• Ability to follow standardized regulations  

• Advanced knowledge of risk management within the financial industry  

• Advanced computer skills

• Willingness to be involved in community events while maintaining a professional image

Employee Sub-Type

Starting Salary

Salary Band

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!