Job Description Summary

Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work.

This role requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to be willing to work throughout the Brooklyn and Manhattan, NY service area.

Job Description

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• May assist BMET Leader and ASL with employee appraisals, status changes, promotions, disciplinary actions, and questions.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports.
• May track and analyze financial performance with DOS or MCE.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.
   

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

For U.S. based positions only, the pay range for this position is $ 96,000.00 - $144,000.00. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $96,000.00-$144,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.