Key Responsibilities

• Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.
• Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
• Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
• Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. 

Required Qualifications & Skills

• Experience: 2–5+ years in application support, technical consulting, or SaaS implementation.
• Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
• Domain Knowledge: Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).
• Platform Knowledge: Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
• Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.