Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The MAPS Taiwan team is responsible for delivering both client-facing and server-side support for a suite of front-to-back applications used by multiple lines of business across the region. We are looking for a motivated individual to join the established MAPS Support organisation. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers.

This is a high-profile role working in an ever-changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated individual to provide procedural and technical support as part of the MAPS Support team for the Taiwan market.

The role provides an opportunity within a Desk facing team to gain a strong understanding of several business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level.

As a Support Team member, the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

Responsibilities:

• Provide production support for Taiwan electronic trading platforms during Asia trading hours, ensuring stable market operations.
• Support front-to-back trading systems, including client connectivity, order management, DMA, algorithmic trading, HFT, exchange connectivity, and co-location services.
• Conduct start-of-day checks, health monitoring, system surveillance, and market readiness activities.
• Participate in on-call rotations and deliver out-of-hours support for incidents, critical events, and escalations.
• Proactively monitor production environments, identify issues, manage incidents, and minimise business impact.
• Diagnose, resolve, and communicate production issues, including stakeholder updates and post-incident reviews.
• Collaborate with traders, sales, operations, developers, infrastructure, and global support teams to resolve issues efficiently.
• Support releases, testing, exchange checkouts, disaster recovery exercises, and business-critical events.
• Coordinate application releases, configuration changes, production deployments, and system updates.
• Drive continuous improvement through root cause analysis, automation, resilience enhancements, operational risk reduction, and maintenance of support documentation and runbooks.

Required Skills:

• 10+ years’ experience in application production support, preferably within financial services, capital markets, or electronic trading.
• Strong experience supporting front-to-back trading systems and business users, with the ability to manage business-critical issues under pressure in a trading environment.
• Strong Unix/Linux knowledge and production troubleshooting skills.
• Scripting or automation experience using shell, Python, Perl, or similar languages.
• Fluent or native-level Mandarin (spoken and written).

Desired Skills:

• Working knowledge of FIX protocol, including session management, order flow, and trade lifecycle troubleshooting.
• Good understanding of Futures & Options trading, electronic trading workflows, order lifecycle, client connectivity, exchange connectivity, and market data.
• Experience with Direct Market Access, algorithmic trading, high-frequency trading, low-latency trading, or co-location trading flows.
• Experience with messaging middleware such as MQ, EMS, RV, AMPS, or similar technologies.
• Good understanding of networks, Oracle/database technologies, system monitoring, and production infrastructure.
• Knowledge of APAC Futures & Options markets such as OSE, HKFE, SFE, SGX, KRX/KFE, or similar regional exchanges.
• Degree in engineering, computer science, science, information technology, or a related discipline preferred.
• Experience with monitoring, observability, and log analytics tools such as Geneos/ITRS, Dynatrace, Splunk, Grafana, Kibana, Cribl, IBM AIOps, Netcool, or similar platforms would be advantageous.
• Experience with scheduling, automation, deployment, runtime, and reporting tools such as Autosys, Ansible, Java VM tooling, Windows, Tableau, or similar technologies would be advantageous.