Job Description:

Role Title: AVP, Supplier Incident & Risk Acceptance Manager (L11)

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com

Role Summary/Purpose

The AVP, Supplier Incident & Risk Acceptance Manager must be highly organized and detail-oriented professional to manage Supplier Incidents, support risk acceptance activities, and coordinate key operational forums that drive remediation and process compliance. This individual will be responsible and accountable for ensuring supplier risks are logged, tracked, escalated, and resolved in alignment with established requirements. The successful candidate will play a central role in maintaining process integrity, facilitating stakeholder communication, and ensuring accurate reporting of current work status, due dates, and performance metrics.

Key Responsibilities

• This position requires strong ownership, sound judgment, and the ability to drive accountability across multiple stakeholders. The individual in this role is expected to proactively manage priorities, surface risks and delays early, and ensure risks are tracked through resolution with clear documentation and escalation when needed. This role is responsible and accountable for the following critical duties.
• Ensure all Supplier Incidents are logged in a timely manner and documented in alignment with process requirements.
• Own the weekly Supplier Incident Roundtable meeting by creating the agenda, facilitating discussion, partnering with subject matter experts, and documenting the final escalation decision for all newly logged Supplier Incidents.
• Host functional meetings with Supplier Managers to obtain current status updates on Supplier Incidents and ensure remediation is completed timely and by the established due date.
• Provide leadership and key stakeholders with timely coming due and past due communications, along with accurate process metrics that reflect the current state of work at any given time.
• Execute Risk Acceptance Coordinator responsibilities to ensure risk is captured and entered into the Technology Tool as required.
• Execute RCSA risks and controls activities to ensure processes are managed effectively.

Required Skills/Knowledge:

• Bachelor's degree with 5+ years of risk or related business experience working within a regulated and supplier management environment; OR in lieu of Bachelor's Degree, 10+ years of risk or related business experience working within a regulated and supplier management environment
• The ideal candidate will bring a strong background in operational coordination, process management, risk management, and stakeholder communication.
• Experience managing incidents, issues, or remediation activities in a structured process environment.
• Ability to facilitate meetings, document decisions, and drive action items to closure.
• Strong communication skills with the ability to provide clear status updates and escalate concerns appropriately.
• Experience working with risk, control, or compliance processes preferred.
• High attention to detail and ability to maintain accurate records and metrics.

Desired Skills/Knowledge:

• Knowledge of banking regulations and Issue Management practices, SYF policies, procedures and risk appetite preferred
• Excellent communication and presentation skills
• Understanding of Synchrony products and business practices
• Excellent teamwork and interpersonal skills; collaborative approach with peers and team members
• Experience with senior level interactions and influence
• Ability to work in a matrix environment and build strong relationships by being transparent, reliable, and delivering on commitments
• Project management experience

Eligibility Criteria

• Bachelor's degree with 5+ years of risk or related business experience working within a regulated and supplier management environment; OR in lieu of Bachelor's Degree, 10+ years of risk or related business experience working within a regulated and supplier management environment

Working Criteria: 8:00 AM to 5:00 PM EST

This role is posted for Hyderabad location only

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager or HRM before applying for the role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L09+ Employees can apply.

Grade/Level: 11

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