Reports To: Director of Behavioral Health or Behavioral Health Manager

This isn’t your average desk job — and it’s not meant to be.

Yes, you’ll enjoy the flexibility of remote work for your telehealth sessions, administrative, and documentation needs. But your greatest impact doesn’t stop at the screen. Step into the community for the moments that truly matter: forging meaningful provider relationships, leading school-based workshops, and showing up at community health events where your presence makes a real difference.

We’re looking for a provider who thrives in both worlds — someone who values the autonomy of delivering care virtually and feels called to be a visible champion for our mission in the field. If you’re energized by connection, driven by purpose, and ready to bring care directly to the people who need it most, we want to hear from you.

Section I: Job Purpose

Pacific Health is expanding its team and seeking a highly skilled, compassionate therapist for a hybrid role. This role involves conducting comprehensive assessments, developing individualized treatment plans, delivering evidence-based interventions, and maintaining accurate clinical documentation. The therapist will play a vital role in helping clients achieve their mental health goals and improve their overall well-being. The therapist is required to maintain the confidentiality of client information; write and interpret written clinical information accurately and effectively.

Section II: Key Responsibilities

Clinical Care & Intervention

• Deliver direct and telehealth therapy services to clients via phone, video, and in-person.
• Provide crisis intervention and short- and long-term psychotherapy.
• Conduct mental health evaluations and formulate treatment plans.
• Offer referrals and case management services.

Documentation & Compliance

• Maintain up-to-date, accurate clinical records in compliance with HIPAA.
• Ensure all documentation is completed within established deadlines.
• Adhere to mandated reporting protocols.

Collaboration & Communication

• Engage with case management, administrative, and leadership teams to ensure coordinated care.
• Maintain professional, timely communication via email, phone, and instant messaging.
• Participate in team meetings, trainings, and interdisciplinary planning.

Work Ethic & Professionalism

• Work independently with minimal supervision.
• Demonstrate punctuality, reliability, and responsiveness.
• Uphold a high standard of customer service and empathy.

Section III: Knowledge & Skills Education

• A Master's degree from an accredited college or university in psychology, marriage and family therapy, social work, or counseling.

Licensure

• Must hold a current California license as one of the following:
• Associate Marriage and Family Therapist (AMFT)
• Associate Clinical Social Worker (ACSW)
• Associate Professional Clinical Counselor (APCC)

Experience

• Minimum 2 years of experience in treating mental health consumers.
• Case management experience is preferred.

Language Proficiency

• Fluent in written and spoken English.
• Bilingual in Spanish and/or Arabic is preferred.

Technical Skills

• Proficient in Google Suite (Docs, Sheets, Slides) and Gmail.
• Strong written and verbal communication.
• Analytical and multitasking abilities.

Interpersonal Traits

• Compassionate and empathetic approach to patient care.
• Collaborative spirit and professional demeanor.

Section IV: Key Interactions Internal Contacts

• Patients – Direct care and communication.
• Director of Behavioral Health, Chief Clinical Officer, Administrative Staff, Patient Coordinators – Collaboration and care coordination.

Core Responsibilities:

• Establishes positive, trusting rapport with patients.
• Interviews and conducts diagnostic assessments of patients to develop treatment and recovery plans for patients and/or their family members.
• Participates in the intake process by interviewing patients and/or their family members to obtain family, psychosocial, employment, medical, and mental health treatment history.
• Provides crisis intervention, treatment, case management, referrals, and other related mental health care services to patients and their family members.
• Participates in the development of treatment plans designed to address mental, emotional, and family disorders and dysfunction.
• Provides ongoing clinical assessment, treatment planning, and clinical treatment for patients and families.
• Prepares and maintains clinical documentation, in addition to adhering to HIPAA regulations.
• Completes administrative requirements including but not limited to timely completion of documentation by set deadlines.
• Collaborative work with case management team, administrative team, and management team.
• Participates in clinical supervision and maintains supervision log.
• Prompt responsiveness over email, phone, instant messaging, punctuality, and professionalism.
• Willingness to provide mental health services via telehealth to include phone and/or video calls while following mandated reporter protocols.
• Must be able to demonstrate independent work with minimal supervision.
• Collaborating with the Enhanced Care Management (ECM) team on comprehensive case conceptualizations to optimize member outcomes.

Work Location: Hybrid; in person location in Santa Cruz, CA

Job Type: Full-time; 9am - 6pm PST, 3 days in-person

Pay: $30.00 - $35.00 per hour

Requirements

Required:

• Must maintain a current license with the California Board of Behavioral Sciences as an Associate Marriage and Family Therapist (AMFT), Associate Clinical Social Worker (ACSW), OR Associate Professional Clinical Counselor (APCC)
• Computer skills and proficiency in office suites (Google), Spreadsheets (Google Spreadsheets), operating system (Windows/ MAC), communication and collaboration (Gmail).
• Strong analytical thinking and ability to handle multiple tasks concurrently.
• Excellent customer service with patients & co-workers.
• Excellent communication and listening skills.
• Ability to build rapport quickly.
• Detail oriented.
• Ability to communicate with compassion and empathy.

Minimum Qualifications:

• A Master's degree from an accredited college or university in psychology, marriage and family therapy, social work, or counseling.
• Possession of an active, current, and clear registration with the California Board of Registration with the Board of Behavioral Health Sciences (BBS) REQUIRED
• Must be a mental health professional as an Associate Clinical Social Worker (ACSW), Associate Professional Clinical Counselor (APCC), Associate Marriage and Family Therapist (AMFT)

Benefits

Benefits & Perks

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• Dental and Vision Insurance
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events
• Fully remote work within California
• Opportunities for professional development and internal growth

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Pre-Employment Requirements

Employment is contingent upon the successful completion of a background check. Please DO NOT contact employer regarding your application status, thank you!