#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

• Resolve incidents and service requests across infrastructure, cloud, identity, endpoint security, monitoring, and application allowlisting services.
• Administer and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, PKI, VMware, Cisco UCS, VEEAM, MECM/SCCM, NetApp, and LogicMonitor platforms.
• Operate Microsoft Azure and Microsoft 365 services, including Entra ID, SSO, MFA, Conditional Access, cloud networking, licensing, consumption analysis, and cost optimisation.
• Manage and improve Microsoft Defender, Microsoft Purview, email security, Cloud Security Posture Management, and related security controls.
• Administer Airlock Digital, including endpoint agents, trust decisions, application reputation analysis, and allowlisting policy optimisation.
• Automate repeatable processes and identify opportunities to improve platform reliability, security, performance, and operational efficiency.
• Follow ITIL-aligned incident, request, problem, and change management processes and maintain accurate operational records.
• Work with internal teams, customers, and vendors to resolve escalations and deliver timely, professional service outcomes.

Preferred Qualifications, Experience & Skills

• A tertiary qualification in Information Technology or a related discipline (desirable).
• At least 3–5 years of IT engineering or operations experience supporting enterprise infrastructure, cloud, identity, and security technologies.
• Demonstrated administration and troubleshooting experience with Windows Server, Active Directory Domain Services, DNS, DHCP, Group Policy, account administration, and Active Directory Certificate Services.
• Practical experience with VMware vCenter and cluster management, Cisco UCS, VEEAM, MECM/SCCM, NetApp, LogicMonitor, and PKI lifecycle management.
• Strong Microsoft cloud operations capability across Azure administration, Microsoft 365 tenant administration, Entra ID, SSO, MFA, Conditional Access, cloud networking, and CSP licensing management.
• Experience with Defender XDR, Defender for Identity, Defender for Office 365, Microsoft Purview, Cloud Security Posture Management, and related security control optimisation.
• Capability in Azure consumption analysis, cost optimisation, process automation, and cloud firewall and routing management.
• Experience administering Airlock Digital or a comparable application allowlisting platform, including endpoint agents, trust decisions, application reputation analysis, and allowlisting policy design and optimisation.
• Experience with email security platforms, phishing prevention frameworks, and associated authentication and hardening controls.
• Strong analytical and problem-solving skills, with the ability to respond effectively to emergent operational challenges.

Desirable Skills and Certifications

• Microsoft certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Security Administrator Associate, or other equivalent certifications.
• ITIL Foundation V4 or other recognised service management credentials.
• Demonstrated ability to work autonomously and lead technical initiatives within a team environment.

Personal Attributes

• Customer-focused and driven to deliver high-quality results while maintaining strong integrity and professionalism.
• Proactive in seeking opportunities for improvement and innovation in technical processes and systems.
• Collaborative and able to foster teamwork across diverse internal and external environments.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.