#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

• Configure, maintain, and support Cisco routers, Catalyst switches, Catalyst Center, Software-Defined Access, Identity Services Engine (ISE), Wireless LAN Controllers (WLC), and ThousandEyes.
• Administer Cisco SD-WAN environments, including vManage, templates, policies, WAN connectivity, and troubleshooting.
• Configure and maintain Palo Alto Networks Next-Generation Firewalls (NGFW), Panorama, Prisma Access, and GlobalProtect, including firewall policy review, URL filtering, and IDS/IPS tuning.
• Manage and troubleshoot enterprise routing and switching, including BGP, OSPF, and IPsec VPN technologies.
• Configure and maintain Riverbed SteelHead WAN optimisation and Opengear console management solutions.
• Use LogicMonitor and platform tools to monitor availability, capacity, performance, health, and security; investigate alerts and improve monitoring coverage.
• Investigate and resolve incidents, service requests, operational escalations, and complex technical issues across network and security platforms.
• Perform proactive maintenance, patching, upgrades, configuration management, and lifecycle activities to maintain platform stability, performance, and security.
• Implement approved changes, validate outcomes, maintain accurate technical documentation, and contribute to service improvement and automation.
• Manage hardware RMAs and vendor support or TAC cases through to resolution.
• Follow ITIL-aligned incident, problem, request, and change management processes while communicating effectively with customers and stakeholders.

Preferred Qualifications, Experience & Skills

• Tertiary qualification in Information Technology, Networking, Cyber Security, or a similar field is desirable.
• At least three years of experience in IT engineering, network or network security operations, or a similar field.
• Hands-on experience with Cisco enterprise networking, wireless, SD-WAN, ISE, Palo Alto Networks security platforms, Riverbed SteelHead, Opengear, LogicMonitor, and related network security controls.
• Strong analytical and problem-solving skills, with the ability to apply broad server and network knowledge and use a range of tools to resolve issues.
• Able to respond to setbacks in an agile and resilient manner and work effectively in a managed services environment.

Desirable Skills and Certifications

• Cisco Certified Network Associate (CCNA) is desirable; CCNP Enterprise or relevant Cisco specialist certifications are also valued.
• Relevant Palo Alto Networks certification is preferred.
• ITIL Foundation and other suitable vendor certifications are preferred.

Personal Attributes

• Professional and ethical, inspiring trust and confidence through integrity and respect.
• Uses sound judgement and intuition to solve problems.
• Customer-obsessed and self-motivated, going above and beyond to deliver excellent outcomes and experiences.
• Innovative and open to change, continually seeking opportunities to improve and optimise work processes.
• Collaborative and enterprise-minded, speaking up constructively and welcoming input, opinions, and questions.
• Emotionally intelligent, demonstrating empathy, connection, and assertiveness.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.