Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.

Job Description*

Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters.

Responsibilities*

• Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements

• Respond to Escalation emails from internal partners & business contacts

• Partner with the teams and facilitate prioritization of work as per business need

• Ensure and drive strong process controls and governance around SLA and metric management

• Interact and build rapport with Business Partners & stakeholders

• Engage key stakeholders across levels and work through building agreement across solutions

• Approve high value transactions as per agreed 'Delegation of authority'

• Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.

• Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities

• Ability to analyze data and come up with strategies of effective capacity utilizations

• Understand and review global regulatory/compliance policies and identify controls

• Provide Subject Matter Expertise and Guidance to the team

• Coach and train seasoned SMEs to create adequate backups.

Requirements*

 Education*

• B Com, M Com, MBA (graduation in finance stream)

Experience Range*

5-10 Years of relevant experience

Foundational Skills*

• Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Expert

• Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Advanced

• Reconciliation - Understanding on GLs, Past dues etc. │ Advanced

• Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Advanced

• Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Advanced

• Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls │ Advanced

• Flexible and Open-Minded │ Expert

• Positive Impact and Influence │ Expert

• Developing Others │ Expert

• Active Listening │ Expert

• Attention to Detail │ Expert

• Analytical Thinking │ Expert

• Critical Thinking │ Expert

• Communication Skill - Verbal/Written │ Expert

• Design Thinking │ Expert

• Process re-engineering skills │ Expert

• Customer Focus │ Advanced

• Stakeholder Management & Network/Relationship Building │ Advanced

• Strive for Excellence/Change Management │ Advanced

• Empathy/Managing Emotions - Emotional Intelligence │ Advanced

• Inclusive Leadership/Manager and Leadership Effectiveness │ Advanced

• Team Building │ Advanced

• Entrepreneurial Initiative │ Advanced

• Conflict Management │ Advanced

• Interviewing Skills │ Advanced

• Negotiation Skills │ Advanced

• MS Office (Excel, Word, PowerPoint) │ Advanced

• Business Analysis (Translating business requirements into technical specs) │ Advanced

• Process Mapping Tools - MS Visio, Aris etc. │ Proficient

Desired Skills*

• Overview & Navigation of Loan IQ │ Expert

• Overview & Navigation of Clearpar │ Expert

• Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Advanced

• Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc.  │ Advanced

• Robotics - Reporting, Monitoring and Governance │ Proficient

• Functional knowledge of AI/ML tools │ Proficient

• Multi-Tasking │ Advanced

• Building Your Personal Brand │ Advanced

• Abstract Reasoning/Thinking │ Advanced

• Project Management - Agile, DMAIC, DFSS etc. │ Advanced

• Numerical Ability │ Proficient

• Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. │ Advanced

• Overview & Navigation of WorkFusion │ Proficient

• Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient

• Project Management Tools - Jira, Confluence, JMP, Minitab etc. │ Proficient

Work Timings*

• 06.30 PM - 03.30 AM (US Region)

• 07.30 PM- 04.30 PM (US Region)

Job Location*

Hyderabad