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RESPONSIBILITIES OF THE POSITION:

• Assist in the coordination and supervision of daily golf and club operations, ensuring smooth execution of member and guest services, tournaments, events, and instructional programs.
• Provide a welcoming, professional, and accommodating atmosphere for members, guests, and visitors.
• Manage and oversee golf cart operations, ensuring carts are clean, fully stocked, safe, and ready for use at all times.
• Supervise practice facilities, ensuring amenities are properly set up, maintained, and replenished throughout the day.
• Support golf instruction programs, including group clinics, private lessons, and junior development initiatives.
• Monitor pace of play on the golf course, ensuring adherence to club standards, rules, etiquette, and service protocols.
• Assist in tournament and event preparation, including logistics, scoring, staffing, and member/guest communications.
• Conduct basic club repairs and maintain accurate inventory of golf equipment, instructional materials, and supplies.
• Support retail operations, including merchandising, inventory management, and sales assistance.
• Provide exceptional customer service, resolving inquiries, anticipating needs, and maintaining member satisfaction.
• Supervise golf staff, including scheduling, payroll processing, performance evaluations, and follow-up on assignments.
• Facilitate staff training, onboarding, and ongoing professional development to maintain a high-performing team.
• Monitor adherence to club policies, safety procedures, and service standards across golf operations.
• Collaborate with other departments to ensure seamless cross-functional operations and communication.
• Perform additional duties as assigned by the Head Golf Professional or club management to support operational success.

REQUIRED ATTITUDES/ BEHAVIORS  

• Strong leadership and team-building skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills.
• High level of professionalism and strong customer service orientation.
• Ability to multitask efficiently and work effectively under pressure.
• Positive attitude, proactive approach to problem-solving, and a solutions-oriented mindset.
• Attention to detail and commitment to excellence in all operational and service aspects.

REQUIRED EXPERIENCE, ABILITIES, and/ or SKILLS

• Class A PGA Professional or actively pursuing PGA membership.
• Minimum of three years of experience in golf operations, hospitality, or related industry preferred.
• Knowledge of golf rules, etiquette, and tournament operations.
• Experience with golf instruction and player development programs.
• Proficiency in Microsoft Office (Word, Excel) and golf management software.
• Experience supervising staff, managing schedules, payroll, and performance reviews.
• Ability to work in a fast-paced environment while maintaining high service standards.
• Valid driver’s license required.
• Strong organizational and administrative skills.

COMPETENCIES FOR SUCCESS IN THE ROLE

• Teamwork: Works collaboratively with colleagues and other departments to achieve shared objectives.
• Customer Orientation: Anticipates and exceeds member and guest expectations in all interactions.
• Leadership & Staff Development: Provides guidance, training, and mentorship to team members while promoting a culture of excellence.
• Decision Making: Exercises sound judgment in operational and personnel matters, ensuring quality and efficiency.
• Time Management: Prioritizes and manages multiple tasks and responsibilities effectively under pressure.
• Problem Solving & Initiative: Identifies challenges, develops solutions, and implements improvements proactively.
• Attention to Detail: Maintains accuracy, consistency, and high standards in all service and operational duties

REQUIRED EDUCATION

• High school diploma or equivalent required.
• Enrollment in PGA Professional Golf Management (PGM) program preferred.
• Class A PGA Professional or actively pursuing PGA membership.

HEALTH AND SAFETY NEEDS

• Ability to perform physical tasks including standing, walking, and moving continuously for extended periods (5+ hours per shift).
• Ability to lift, carry, push, or pull equipment or supplies weighing up to 50 lbs safely.
• Capability to operate golf carts, instructional equipment, and other club machinery safely.
• Frequent exposure to outdoor environments with varying weather conditions (heat, rain, humidity).
• Ability to work in office and field settings, alternating between seated administrative tasks and active outdoor duties.
• Exposure to cleaning agents, chemicals, and golf course maintenance equipment with proper protective measures.

About Us

About the Project - Zapotal Beach Club

Zapotal Golf & Beach Club is located on the North Pacific shore of Costa Rica in the heart of the Gold Coast.  Costa Ricans are known for their Pura Vida attitude- a “pure life” with low stress, good times, and the great outdoors. Guanacaste is one of National Geographic’s five Blue Zones and retains its allure as one of the most hospitable places in the world. Members can enjoy adventures on sea and land, a leisurely round on the 18-hole Tom Fazio golf course, delight in local organic meals, and indulge in a spa treatment or a workout. Take this friendliness and infuse it into a one-of-a-kind private family community, and you get pure magic. It’s the Discovery way. Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about our club, please visit: https://zapotalbeachclub.com/  

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.