Job Posting:

Department:

Position Type:

Open Date:

Close Date:

Job Description:

Purpose:

Under the direction of the University Bursar, assist with oversight of technical functionality, policy and procedure associated with Student Financials, to meet time sensitive deadlines with accuracy, efficiency and professionalism and to provide optimal customer service to all of Student Accounts constituents.

•Assists Bursar with maintenance and development of Student Financials' systems design toenhance business processes and connect with respective Department of Institutional Technologypartner for systems as needed (i.e. PeopleSoft, TouchNet, Bank Mobile, Workday)

•Responsible for Student Accounts data processing to promote optimal Student Financials'functionality including student invoicing, accounts' reconciliation, student account analysis and dataintegrity.

•Helps respond to inquiries and complaints from constituents and resolve inconsistencies guided byapplicable policy.

•Helps oversee collections process with Central Collection Unit (CCU) of Maryland and third-partycohort invoicing with respect to placement, group management, and data integrity.

•Acts with sound judgement based upon thorough understanding of operating policies, regulations,and guidelines. Help office and university administration maintain those requirements andprocedures set forth by the institution, state (USM), and federal agencies.

Responsibilities:

•Creating and maintaining a customer-centric environment
•Help lead high-performing teams located within the Office of Student Accounts
•Assist Bursar with supervising staff and overseeing the general day-to-day office operations
•Assist with training staff in the Office of Student Accounts and the University Central Cashiers.
•Supports the University Cashier when necessary and organizes coverage of duties during theUniversity Cashier's absence
•Help develop and implement metrics to improve quality of work and operational efficiency
•Collaborate with Financial Aid, Registrar, Admissions, Housing, Auxiliary, Wellness Center, andEnrollment Management to ensure timely and accurate application of charges and payments.
•Triages system errors, troubleshoots solutions and correspond with the Department of InformationTechnology when necessary.
•Manages daily integrity of students’ accounts for current and former students.
•Accountable for helping with Student Account inquiries & complaints and problem solves in atimely manner.
•Accountable for applying Student Financials PeopleSoft functionality and knowledge daily.
• Oversight of student account refunds, verifying calculations in accordance with Title IV monies, and processing timely student refunds weekly. Batches are processed frequently during aid disbursement periods.
• Accountable for exercising a general knowledge of financial aid , student records, and admissions functionality in relation to student financials' practices.
• Exercises knowledge of 1098-T tax forms and manage communication to account holders as necessary and assist with exporting data files to vendor.
• Reconciles, research, and resolves cashier’s payment issues
• Act as an office liaison for responding to legislative, state, and other audit inquiries.
• Monitor the Student Accounts Office email inbox activity for response time
• Monitor Virtual Appointment schedule and coverage
• Other related duties as assigned

Minimum Qualifications:

• Bachelor’s degree in Accounting, Business, Computer/Business Systems, or a related discipline.
• At least 1 to 3 years of relevant experience, preferably in Student Finance or Accounts Receivable.
• At least 2 years of experience using PeopleSoft or similar ERP system.

 

Preferred Qualifications:

• 5 years in the higher education industry with PeopleSoft knowledge or applicable systems driven technological experience in higher education

Other required skills include:

• Good analytical skills.
• Proficient using MS Word and Excel.
• Knowledge of internal control procedures.
• Ability to apply operating policy and regulatory guidelines.
• Competency with computer skills application and business systems analysis.
• Attention to detail while multitasking.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent organizational, time management and communication skills.
• Ability to work effectively with little supervision.
• Ability to demonstrate policy and system driven judgement and problem solving in all job tasks.
• Ability and willingness to work in a team setting with a professional demeanor.

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973,  the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.