Key Responsibilities 

In this role, the MDM Level 2 Analyst will be responsible for the following: 

• Process Customer, Vendor, and Business Partner master data requests, including creation, modification, extension, blocking, unblocking, and deactivation of records. 

• Review and validate incoming requests from approved intake channels such as ServiceNow, SAP MDG workflows, email-based request channels, or other authorized business systems. 

• Confirm that request forms, supporting documents, approvals, tax details, banking details, address information, and other mandatory data fields are complete and accurate before processing. 

• Perform duplicate checks using key data points such as legal name, trading name, address, tax registration number, VAT/GST number, bank details, and existing Business Partner or account numbers. 

• Execute required compliance and control checks, including denied party screening, MK Denial screening, VAT validation, IBAN or bank validation where applicable, SOX-related checks, and audit-support validations. 

• Maintain master data records in SAP ECC, SAP S/4HANA, SAP MDG, BAAN, JDE, Oracle, or other relevant ERP systems based on business scope and access. 

• Ensure sensitive changes such as bank details, payment information, name changes, address changes, tax changes, and unblock requests follow appropriate approval, independent verification, callback, or quality review procedures. 

• Coordinate with requestors and business stakeholders to resolve missing information, incorrect documentation, approval gaps, discrepancies, and process exceptions. 

• Work closely with Finance, Accounts Payable, Accounts Receivable, Procurement, Sales, Credit, Tax, Compliance, IT, and regional business teams to support timely request completion. 

• Maintain proper audit trails by updating ticket notes, attaching evidence, documenting decisions, and ensuring all processing steps are traceable. 

• Monitor assigned queues, tickets, service requests, and workflows to ensure timely completion within agreed SLA targets. 

• Support quality reviews, rework reduction, data cleansing, annual review, duplicate remediation, and master data governance activities. 

• Escalate process risks, compliance concerns, system issues, policy gaps, delayed approvals, and recurring data quality issues to the team lead or operations lead. 

• Support preparation and maintenance of SOPs, desktop procedures, job aids, knowledge articles, trackers, and process documentation. 

• Assist with reporting of operational metrics such as request volume, aging, SLA performance, quality scores, duplicate trends, open-ticket status, and rework drivers. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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