1. Performance Monitoring

• Monitor daily AMS operational performance and service delivery.
• Track key operational KPIs and Service Level Agreements (SLAs).
• Identify service gaps, delays, and operational issues affecting performance.
• Escalate critical issues to the relevant operational teams.

2. Data Analysis & Reporting

• Prepare daily, weekly, and monthly performance reports.
• Analyze operational trends and identify root causes of performance issues.
• Develop dashboards and performance metrics for management.
• Ensure the accuracy and integrity of operational data.

3. Service Level Management

• Monitor SLA compliance across all AMS operations.
• Coordinate with Operations, Monitoring, FLM, and CPC teams to improve service performance.
• Follow up on overdue service requests and unresolved operational issues.
• Support initiatives to improve customer service performance.

4. Continuous Improvement

• Recommend process improvements based on performance analysis.
• Identify operational inefficiencies and propose corrective actions.
• Participate in process optimization and quality improvement projects.
• Monitor the implementation of corrective and preventive actions.

5. Coordination & Communication

• Coordinate with Branch Operations, Monitoring Center, Logistics, Technical Support, and Customer Service.
• Provide performance updates to management.
• Support operational meetings with data analysis and performance presentations.
• Assist in resolving customer escalations related to operational performance.

6. Documentation & Compliance

• Maintain complete operational performance records.
• Ensure reports comply with company standards and customer requirements.
• Support internal and external audits related to operational performance.
• Ensure adherence to company policies and operational SOPs.