Accounts Receivable Specialist

About Sangoma

Sangoma is an established communications technology company providing a comprehensive portfolio of business communications solutions, including Unified Communications (UCaaS), Contact Center (CCaaS), SIP Trunking, and cloud-based services. We help businesses stay connected through reliable, innovative communication technologies.

We are looking for a detail-oriented and organized Accounts Receivable Specialist to join our Finance & Accounting team. This individual will support the company's accounts receivable operations, ensuring accurate customer billing, timely payment processing, account reconciliation, and effective resolution of billing discrepancies.

The ideal candidate is analytical, comfortable working with financial data, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Prepare, review, and process accurate and timely customer invoices in accordance with established billing procedures.
• Manage customer accounts receivable activities, including payment tracking, account maintenance, and follow-up on outstanding balances.
• Apply customer payments accurately and reconcile payments against outstanding invoices.
• Monitor accounts receivable aging reports and assist with collection efforts to support timely payment.
• Research and resolve customer billing inquiries, payment discrepancies, and account disputes.
• Prepare account adjustments, credit memos, and billing corrections as needed.
• Perform monthly customer account reconciliations and assist with month-end closing activities.
• Identify billing discrepancies, investigate root causes, and recommend process improvements.
• Collaborate with internal departments, including Sales, Customer Support, and Finance, to resolve billing and account-related issues.
• Maintain accurate customer account records and supporting documentation.
• Assist with improving billing procedures, reporting, and accounts receivable processes.

Requirements

Requirements

• Minimum of 2 years of experience in accounts receivable, billing, or a related accounting/finance role.
• Experience working with financial systems or ERP platforms such as Microsoft Dynamics GP (Great Plains), Sage, NetSuite, or similar applications.
• Strong Microsoft Excel skills, including the ability to work with spreadsheets, analyze financial data, and perform reconciliations.
• Understanding of accounts receivable processes, invoicing, payment application, and account reconciliation.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work independently in a team environment.
• Strong organizational skills and a commitment to accuracy.

Preferred Qualifications

• Experience working in a technology, telecommunications, SaaS, or recurring-revenue business.
• Familiarity with recurring billing processes and customer account management.
• Experience with accounts receivable aging reports and collections support.
• Experience supporting month-end financial close activities.

Benefits

What We Offer

• Comprehensive benefits, including medical, dental, vision, and short- and long-term disability coverage, effective after a short waiting period.
• 401(k) matching program with a 100% match on the first 4% contributed.
• Employee Stock Purchase Plan eligibility after one year of service.
• Flexible Time Off and company holidays.
• An entrepreneurial work environment with opportunities for professional growth.

Compensation: $20–$25 per hour, commensurate with experience, qualifications, and location.

Additional Information

Candidates must be legally authorized to work in the United States on a full-time basis for any employer.

Sangoma is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics, including protected veteran status and individuals with disabilities.

No agencies or third-party resumes, please.