The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

What you’ll do

• Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes.
• Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges.
• Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact.
• Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization.
• Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion.
• Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned.
• Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team.
• Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling.
• Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle.

What you bring

• 3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS.
• Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices).
• Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention).
• Ability to synthesize complex information and create crisp, relevant enablement for frontline teams.
• Proven track record designing and executing high-impact enablement programs globally.
  
  

Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000-125,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

What you’ll do

• Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes.
• Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges.
• Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact.
• Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization.
• Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion.
• Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned.
• Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team.
• Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling.
• Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle.

What you bring

• 3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS.
• Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices).
• Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention).
• Ability to synthesize complex information and create crisp, relevant enablement for frontline teams.
• Proven track record designing and executing high-impact enablement programs globally.
  
  

Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000-125,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Yotpo’s MM Account Executives are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within the market. From retail companies that are household names to digitally native brands, you will be targeting and working closely with high recognition names of the caliber of Chubbies, Brooklinen, and Allbirds. Given the notable nature of these brands and the corresponding opportunity for a long-term and impactful partnership, it’s necessary that whomever joins the Yotpo team approaches each point of contact carefully and strategically, with exceptional attention to detail.

You will:

• Drive Revenue & Own Results: Outbound and strategically nurture and close leads from our Partnership division, inbound marketing initiatives, and Sales Development Representatives. You own your results and figure out creative ways to win.
• Maximize Earning Potential: Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan, OTE, and accelerators.
• Tailor Solutions for Customers: Introduce Yotpo’s comprehensive suite of products to new prospect accounts, focused on value based selling
• Collaborate Across Teams: Work closely with sales, account management, marketing, and product teams to ensure seamless solutions for customers.
• Industry Expertise & Thought Leadership: Prospect accounts across a broad cross-section of industries, gaining deep insights to speak authoritatively about industry and vertical trends.
• Manage Complex Sales Cycles: Deliver maximum revenue potential by managing full, complex sales cycles, forecasting sales activity, and driving results while creating satisfied, long-term customers.

Ideally, you’ll bring:

• 3+ years of quota-carrying experience, with a record of top performance
• 2+ years carrying a mid-market quota at a SaaS provider
• At least 1 year managing quarter-long sales cycles: you know how to navigate a complex organization, connecting with managers to C-level stakeholders
• Demonstrated ownership in all aspects of territory management and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
• An ability to thrive in constantly changing, fast-paced, high-growth environments
• Extra kudos for marketing or entrepreneurial experience

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo – Canada:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin and Mogul’s Companies with Most Inclusive Benefits over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

Total Compensation based on experience $140,000 – $180,000

#LI-Hybrid

Yotpo's Enterprise Account Executives are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within the Enterprise. From retail companies that are household names to digitally native brands, you will be targeting and working closely with high recognition names of the caliber of Chubbies, Brooklinen, and Allbirds. Given the notable nature of these brands and the corresponding opportunity for a long-term and impactful partnership, it’s necessary that whomever joins the Yotpo team approaches each point of contact carefully and strategically, with exceptional attention to detail.

You will:

• Drive Revenue & Own Results: Outbound and strategically nurture and close leads from our Partnership division, inbound marketing initiatives, and Enterprise Sales Development Representatives. You own your results and figure out creative ways to win.
• Maximize Earning Potential: Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan, OTE, and accelerators.
• Tailor Solutions for Customers: Introduce Yotpo’s comprehensive suite of products to new prospect accounts, focused on value based selling
• Collaborate Across Teams: Work closely with sales, account management, marketing, and product teams to ensure seamless solutions for customers.
• Industry Expertise & Thought Leadership: Prospect accounts across a broad cross-section of industries, gaining deep insights to speak authoritatively about industry and vertical trends.
• Manage Complex Sales Cycles: Deliver maximum revenue potential by managing full, complex sales cycles, forecasting sales activity, and driving results while creating satisfied, long-term customers.

Ideally, you’ll bring:

• 4+ years of quota-carrying experience, with a record of top performance
• 2+ years carrying a mid-market/enterprise quota at a SaaS provider
• At least 1 year managing quarter-long sales cycles: you know how to navigate a complex organization, connecting with managers to C-level stakeholders
• Demonstrated ownership in all aspects of territory management and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
• An ability to thrive in constantly changing, fast-paced, high-growth environments
• Extra kudos for marketing or entrepreneurial experience
• Must have a valid U.S. work authorization to apply

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo - Canada:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin and Mogul’s Companies with Most Inclusive Benefits over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo's Enterprise Account Executives are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within the Enterprise. From retail companies that are household names to digitally native brands, you will be targeting and working closely with high recognition names of the caliber of Chubbies, Brooklinen, and Allbirds. Given the notable nature of these brands and the corresponding opportunity for a long-term and impactful partnership, it’s necessary that whoever joins the Yotpo team approaches each point of contact carefully and strategically, with exceptional attention to detail.

You will:

• Drive Revenue & Own Results: Outbound and strategically nurture and close leads from our Partnership division, inbound marketing initiatives, and Enterprise Sales Development Representatives. You own your results and figure out creative ways to win.
• Maximize Earning Potential: Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan, OTE, and accelerators.
• Tailor Solutions for Customers: Introduce Yotpo’s comprehensive suite of products to new prospect accounts, focused on value based selling
• Collaborate Across Teams: Work closely with sales, account management, marketing, and product teams to ensure seamless solutions for customers.
• Industry Expertise & Thought Leadership: Prospect accounts across a broad cross-section of industries, gaining deep insights to speak authoritatively about industry and vertical trends.
• Manage Complex Sales Cycles: Deliver maximum revenue potential by managing full, complex sales cycles, forecasting sales activity, and driving results while creating satisfied, long-term customers.

Ideally, you’ll bring:

• 4+ years of quota-carrying experience, with a record of top performance
• 2+ years carrying a mid-market/enterprise quota at a SaaS provider
• At least 1 year managing quarter-long sales cycles: you know how to navigate a complex organization, connecting with managers to C-level stakeholders
• Demonstrated ownership in all aspects of territory management and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
• An ability to thrive in constantly changing, fast-paced, high-growth environments
• Extra kudos for marketing or entrepreneurial experience
• Must have a valid U.S. work authorization to apply

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Total Compensation based on experience $220,000 - $270,000

This is an upcapped role, with additional accelerators 

Compensation ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Relocation assistance is available for qualified candidates.

We’re looking for a customer-obsessed, technically strong Implementation Engineer to join Yotpo’s Professional Services team.

In this role, you’ll own the onboarding journey for upmarket and enterprise customers — from kickoff through go-live. You’ll combine technical expertise, project leadership, and strategic advisory to ensure customers launch successfully, adopt confidently, and realize long-term value from Yotpo.

You won’t just configure software. You’ll architect scalable solutions, manage complex implementations, and serve as a trusted technical partner to some of the most innovative eCommerce brands in the world.

What You’ll Do

• Own end-to-end onboarding projects as the primary point of contact from kickoff to launch
• Design and guide our customers in implementing scalable, multi-product solutions across Reviews, Loyalty, and other Yotpo products
• Lead technical discovery sessions and define solution architecture across E-Commerce platforms and custom API environments
• Architect integrations using APIs, webhooks, data feeds, and platform-specific logic
• Manage timelines, scope, risks, and cross-functional dependencies
• Partner closely with Product, R&D, Customer Success, Sales, and Customizations teams
• Deliver client training and enablement sessions to ensure strong product adoption
• Guide customers through best practices and long-term technical strategy

What “Great” Looks Like in This Role

Successful Implementation Engineers at Yotpo:

• Deliver customer value efficiently and predictably
• Manage complexity and ambiguity with confidence
• Communicate clearly across technical and non-technical audiences
• Build strong relationships with stakeholders at all levels
• Take ownership and drive outcomes — not just tasks

Required Experience

• 5+ years of experience in implementation, solutions engineering, technical consulting, or enterprise onboarding
• Strong hands-on experience with SQL, APIs, webhooks, integrations, and data flows
• Experience managing complex, multi-stakeholder projects
• Familiarity with major eCommerce platforms (Shopify, Shopify+, Magento 2, BigCommerce, SFCC, or similar)
• Excellent written and verbal communication skills in English

Nice to Have

• Experience in a SaaS environment
• Headless commerce or custom architecture experience
• Data migration experience
• Executive-level stakeholder engagement experience

Why Join Us?

At Yotpo, Implementation Engineers operate at the intersection of technology, strategy, and customer impact. You’ll work on high-visibility projects that directly influence customer retention and growth — while being part of a team that values ownership, collaboration, and continuous improvement.

We believe great teams are built from diverse backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid model, typically in office four days per week.

Base salary $105,000- 120,000

In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.”