The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

What you’ll do

• Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes.
• Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges.
• Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact.
• Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization.
• Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion.
• Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned.
• Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team.
• Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling.
• Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle.

What you bring

• 3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS.
• Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices).
• Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention).
• Ability to synthesize complex information and create crisp, relevant enablement for frontline teams.
• Proven track record designing and executing high-impact enablement programs globally.
  
  

Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000-125,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

What you’ll do

• Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes.
• Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges.
• Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact.
• Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization.
• Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion.
• Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned.
• Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team.
• Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling.
• Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle.

What you bring

• 3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS.
• Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices).
• Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention).
• Ability to synthesize complex information and create crisp, relevant enablement for frontline teams.
• Proven track record designing and executing high-impact enablement programs globally.
  
  

Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000-125,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

We’re looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world’s most recognized eCommerce brands. In this role, you’ll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo’s platform.

• Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes
• Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities
• Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
• Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise.
• Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives.
• Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives.
• Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience.
• Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths. 
• Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams. 
• Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices.

About You:

• 5-7 years of CS or Account Management experience required (ideally from a MarTech company)
• A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders.
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Commercially savvy, with a strong understanding of renewal, retention, and expansion levers.
• Collaborative and effective at aligning cross-functional teams toward shared goals.
• An exceptional communicator and storyteller with strong presentation and executive engagement skills.
• Solutions-oriented, with excellent problem-solving and analytical capabilities.
• Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo – Canada:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity.

Base salary $110,000- 130,000

In addition to base salary, this role includes a variable compensation component. 

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.”

We’re looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world’s most recognized eCommerce brands. In this role, you’ll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo’s platform.

• Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes
• Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities
• Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
• Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise.
• Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives.
• Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives.
• Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience.
• Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths. 
• Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams. 
• Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices.

About You:

• 3-5 years of CS or Account Management experience required (ideally from a MarTech company)
• A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders.
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Commercially savvy, with a strong understanding of renewal, retention, and expansion levers.
• Collaborative and effective at aligning cross-functional teams toward shared goals.
• An exceptional communicator and storyteller with strong presentation and executive engagement skills.
• Solutions-oriented, with excellent problem-solving and analytical capabilities.
• Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity 

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $100,000- 120,000

In addition to base salary, this role includes a variable compensation component. 

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.”

As a Yotpo Customer Success Manager, your mission is to establish partnerships with our premium clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services. Be at the forefront of customer satisfaction, guiding clients through their journey and unlocking the full potential of our powerful platform!

What you'll do:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identify business goals, optimization points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field
• English AND French - full professional proficiency
• Experience in a client-facing role - preferably in a SaaS or e-commerce environment
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs 
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices - a HUGE advantage!
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• Hunger to work in a hyper-fast-paced and ever-changing environment 

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 3 days/week in the office.