About the Role

As a Senior Commercial Counsel at xAI, you'll drive our commercial contracting efforts by negotiating high-value enterprise agreements and commercial contracts — primarily enterprise customer agreements for AI products and services but also for strategic partnerships, hyperscaler agreements, other technology deals, vendor agreements, and anything else in the universe! Working closely with Sales, Business Development, and Product teams, you’ll tackle complex agreements, analyze and mitigate risks, ensure compliance, and streamline processes in a fast-paced environment. Expect to dive into strategic negotiations, balance legal and business priorities, and support xAI’s mission to advance AI-driven human scientific discovery. This role is full-time on-site and based in Palo Alto, Los Angeles, Austin, or New York.

Responsibilities

• Expertly draft, review, and negotiate complex technology agreements.
• Collaborate closely with technical, product, sales, finance, and legal team members to establish commercial legal strategies that align with business objectives.
• Design legal structures and operations that make it seamless to sell xAI’s incredible products while appropriately mitigating risks.
• Be a Swiss Army knife: pitch in with precision for anything needed in the legal department, even if it is unfamiliar.

Required Qualifications

• 8+ years of legal experience–ideally through a combination of experience at innovative technology companies and top-tier law firms.
• In-house experience as commercial counsel preferred.
• Intellectual property and technology transactions experience a strong plus.
• Hungry to learn about the products and use cases xAI customers need.
• Understand the revenue-generation process and tackle legal issues with a practical, commercial-driven approach.
• Strong sense of ownership, genuine curiosity and enthusiasm for technology, a love for being continually challenged, problem solving, and consistent sound judgment when navigating complex and ambiguous situations. 
• Strong drive to get things done.
• Lots of gas in the tank!
• JD and license or qualification to practice law in California or New York.
• Commitment to being in-office 5 days/week.

Annual Salary Range

$240,000 - $285,000 USD

Benefits

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

RESPONSIBILITIES:

• Training Design & Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products.
• Onboarding & Enablement: Lead the end-to-end onboarding for new hires, (including Customer service agents, Ad Operations & Payments) equipping them with the technical and soft skills needed for Ads, Payments & fintech landscape.
• Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content.
• Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience)
• Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting.
• Expertise in designing and scaling agent training programs, including content development.
• Adult Learning Principles: Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners. 
• Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate. Strong data analytics skills to determine learning requirements
• Excellent project and program management capabilities with a track record of cross-functional collaboration
• Experience leveraging AI tools and technologies to enhance training management and operational efficiency.
• Track record of building cross-functional safety training programs in partnership with Customer Support, Ads & payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety.

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions
• Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker/Data Studio, Tableau) to craft data-driven narratives
• Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization
• Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience.
• Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM) or similar certification

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. 

ABOUT THE ROLE:

As a Safety Operations Senior Analyst for Child Safety, you will contribute to xAI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Monitor and take action on content and behavior that goes against our terms of service, escalating as needed.
• Have deep expertise in online child safety, including the identification, investigation, and mitigation of a broad range of child safety threats and risks.
• Investigate complex cases involving child safety, with the ability to recognize when escalation to internal legal teams and/or external reporting (e.g., NCMEC reports when applicable) is required.
• Monitor and take appropriate action on content and user behavior that violates xAI’s terms of service with a primary focus on protecting minors.
• Respond effectively to time-sensitive escalations in high-impact, often ambiguous situations.
• Process appeals, audit automations, and properly label use cases in the system.
• Provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Support the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Collaborate with team members to provide feedback on  tasks that improve AI's defenses to detect illegal and unethical behavior, as well as align Grok with our rules enforcement. 

BASIC QUALIFICATIONS:

• Expertise in improving Large Language Models (LLMs), specifically related to CSE, to maximize efficiencies in enforcement and support and ability to propose solutions to increase security and safety of our platform.
• Proven expertise in identifying, mitigating, and preventing Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation (CSE), including grooming behaviors and risks in AI-generated content, with strong knowledge of relevant legal obligations (such as NCMEC reporting) and industry standards for protecting minors.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square. 
• Ability to interpret and apply xAI safety policies effectively.
• Proficiency in analyzing complex scenarios, with strong skills in ethical reasoning and risk assessment.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions and escalations.
• Strong communication, interpersonal, analytical, and ethical decision-making skills.
• Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.
• 3+ years of professional experience working in online child safety, criminal investigations, Trust & Safety operations, or a closely related field.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in a Trust and Safety for a social media company, leveraging AI or other automation tools.
• Experience collaborating with child safety organizations (such as NCMEC) and utilizing specialized detection tools or developing classifiers for CSAM/CSE in social media or generative AI platforms.
• Expertise in red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems and platform robustness.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. 

ABOUT THE ROLE:

We are seeking a skilled Legal Operations Senior Analyst to enhance xAI’s systems and operations by providing deep expertise in assessing and handling legal requests from government entities all over the world. In this role, you will process high-volume content-removal requests under local laws (hate speech, defamation, national security, data-privacy statutes) as well as productions of user information in response to legal process (subpoenas, court orders, warrants, MLAT requests, etc.).

You will leverage your expertise in legal operations, regulatory compliance, and content moderation to support both day-to-day execution and the optimization of AI-driven automation. You will collaborate with technical teams to design, train, and refine AI agents, curate high-quality training data from real cases, and build tools that scale operations while maintaining accuracy and speed. This role requires adaptability, strong analytical and risk-judgment skills, and a passion for driving innovation in a fast-paced, high-stakes environment.

RESPONSIBILITIES:

• You will join on an on-call rotation, working closely with other members of Safety to provide timely responses to emergency requests and proactive referrals from all over the world. 
• You will handle global legal information and content removal requests, including document intake and processing. 
• Execute and quality-control complex content-removal and user-data-production cases across multiple jurisdictions while applying and interpreting platform policies shaped by evolving legal requirements.
• Serve as the go-to escalation point for ambiguous or high-risk legal requests, exercising sound judgment and ensuring compliance.
• Continuously improve AI agents that automate triage, initial decisioning, redaction, compliance checks, and response workflows.
• Create and maintain high-quality training datasets, evaluation rubrics, and feedback loops using real Legal Operations cases to enhance AI performance.
• Identify automation opportunities and collaborate with technical teams to build end-to-end workflows using automation tools.
• Measure and report on automation coverage, accuracy, risk reduction, and efficiency gains while training and upskilling the broader Legal Operations team.
• Analyze complex legal and compliance problems in partnership with legal stakeholders to ensure platform rules and regulatory requirements are followed.
• Interpret, analyze, and execute tasks based on evolving instructions and regulatory changes, maintaining precision and adaptability in partnership with cross-functional stakeholders. 
• You may represent X in witness testimony or other external engagements

BASIC QUALIFICATIONS:

• 5+ years of hands-on professional experience in legal operations, trust & safety, content moderation, compliance, or e-discovery at a major technology or social media company.
• Demonstrated expertise in global content-removal processes and/or user-data production in response to legal requests (subpoenas, MLATs, court orders, and local law enforcement demands).
• Proficiency in reading and writing professional English with excellent communication, interpersonal, analytical, and organizational skills.
• Strong technical aptitude, including experience with prompt engineering, AI workflows, or automation tools in a regulated environment.
• Excellent reading comprehension and the ability to exercise autonomous judgment with limited or ambiguous data.
• Passion for technological advancements and using AI to amplify human expertise in legal and compliance processes.

PREFERRED SKILLS AND QUALIFICATIONS:

• Relevant certification, license, or advanced training, specifically in areas such as: copyright, privacy laws, child safety, hate speech, incitement, harassment, or misinformation laws by region.
• Comfort with recording audio or video sessions for data collection.
• Familiarity with AI workflows in a technical setting.

ABOUT THE ROLE:

The Program Manager, Quality & Training will lead the strategy, development, and execution of Safety Operations’ quality and learning programs. This role is responsible for building scalable systems that improve moderator performance, strengthen critical thinking, and elevate decision-making accuracy.

Reporting to the Manager of Safety Operations & Enablement, this individual will manage two Safety Trainers and oversee the full lifecycle of training and quality initiatives—from program design and forecasting to delivery, measurement, and continuous improvement. This is a highly visible role that directly influences operational excellence, content integrity, and product trust.

RESPONSIBILITIES:

• Develop and execute a comprehensive, automation-first quality and training strategy aligned with Safety Operations and product objectives.
• Integrate AI tools and workflow improvements into learning and quality processes.
• Build scalable onboarding and continuous learning frameworks to support workforce growth.
• Align training and quality initiatives with hiring scales, operational shifts, and performance trends.
• Design and refine training programs focused on policy interpretation, critical thinking, AI tool utilization, and moderation accuracy.
• Create facilitator guides, learning materials, assessments, and reinforcement mechanisms.
• Lead and facilitate training sessions as needed.
• Implement and oversee quality assurance processes, including audits, calibrations, and accuracy tracking.
• Define and monitor KPIs such as quality scores, policy adherence, decision consistency, and training effectiveness.
• Conduct root-cause analysis and implement corrective actions to improve performance outcomes.
• Manage and develop two Safety Trainers, ensuring high-quality facilitation and consistent delivery standards.
• Provide coaching, performance feedback, and professional development support.
• Partner with Product, Policy, and Operations teams to ensure training aligns with evolving platform standards.
• Support compliance and certification initiatives as required.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Education, Business, Operations, Human Resources, or a related field.
• 5+ years of experience in program management, training development, quality assurance, or operational enablement.
• Familiarity with AI tools and experience embedding technology into workforce workflows
• Proven experience designing and scaling training programs tied to measurable performance improvements.
• Experience implementing quality frameworks and using data to drive operational decisions.
• Prior people management experience with direct reports.
• Strong facilitation and communication skills.
• Ability to operate effectively in a fast-paced, evolving environment.
• Experience with LMS platforms for content development 

PREFERRED SKILLS AND EXPERIENCE:

• Experience in Trust & Safety, content moderation, compliance, or similarly sensitive operational environments.
• Experience working in a high-growth or startup environment.
• PMP, Six Sigma, ISO, or other operational excellence certifications.
• Experience with LMS platforms such as Absorb, Articulate 360, Notion would be a bonus. 

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

ABOUT THE ROLE:

As a Safety Operations Manager, you will contribute to xAI's mission by leading the team of Safety Operations Analysts responsible for training and refining Grok to enforce our terms of service and support functions. Your leadership will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Lead, mentor, and manage the team that monitors and takes action on content and behavior that goes against our terms of service, escalating as needed. 
• Oversee the processing of appeals and ensuring proper labeling of use cases in the system.
• Guide the team’s use of proprietary software to provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Ensure the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Mentor team members, conduct performance management and calibration, drive feedback on tasks that improve AI's defenses to detect illegal and unethical behavior, identify emerging abuse vectors, and implement process improvements and automations.
• Align Grok with our rules enforcement while collaborating cross-functionally to strengthen overall safety operations.

BASIC QUALIFICATIONS:

• Proven leadership and people management experience in AI-driven operations, with a track record of developing high-performing teams.
• Expertise in improving Large Language Models (LLMs) to maximize efficiencies in enforcement and support and ability to propose and implement solutions to increase security and safety of our platform.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square.
• Ability to interpret, apply, and train teams on xAI safety policies effectively.
• Proficiency in analyzing complex scenarios and operational metrics, with strong skills in ethical reasoning, risk assessment, and team performance optimization.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions, escalations, and talent development.
• Strong leadership, communication, interpersonal, analytical, and ethical decision-making skills.
• Quality assurance: Ability to hold the team to our high standard for quality work; managing performance as needed.
• Commitment to continuous improvement of processes, people, and operations to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.

PREFERRED SKILLS AND EXPERIENCE:

• Experience managing teams in Trust and Safety for a social media company, leveraging AI or other automation tools.
• Expertise in leading red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems, team processes, and platform robustness.

Please note: this role will be on-site at our Bastrop, TX office, requiring coverage from either Tuesday to Saturday or Sunday to Thursday shifts.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

ABOUT THE ROLE:

As a Safety Operations Senior Analyst, you will contribute to xAI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Monitor and take action on content and behavior that goes against our terms of service, escalating as needed.
• Processing appeals, auditing automations, and properly labeling use cases in the system.
• Provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Support the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Collaborate with team members to provide feedback on  tasks that improve AI's defenses to detect illegal and unethical behavior, as well as align Grok with our rules enforcement. 

BASIC QUALIFICATIONS:

• Expertise in improving Large Language Models (LLMs) to maximize efficiencies in enforcement and support and ability to propose solutions to increase security and safety of our platform.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square. 
• Ability to interpret and apply xAI safety policies effectively.
• Proficiency in analyzing complex scenarios, with strong skills in ethical reasoning and risk assessment.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions and escalations.
• Strong communication, interpersonal, analytical, and ethical decision-making skills.
• Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in a Trust and Safety for a social media company, leveraging AI or other automation tools.
• Expertise in red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems and platform robustness.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. 

COMPENSATION AND BENEFITS:

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ABOUT THE ROLE:

As the Manager of the Law Enforcement Response Team, you will lead a diverse, global team in processing sensitive legal requests from start to finish, including document intake, processing, and follow-up. You will drive strategic initiatives to enhance efficiency, ensure compliance with evolving regulations, and foster a collaborative environment.

Experience in leading law enforcement response operations, managing global teams, and optimizing workflows is essential. You will ensure accurate, efficient processing while mentoring and promoting accountability and innovation.

RESPONSIBILITIES:

• Lead complex projects that impact organizational performance, aligning with priorities to set goals and optimize results.
• Maintain knowledge of regulations, policies, and procedures; speak to regulatory bodies or auditors on workflows and operations.
• Strengthen the team via hiring, development plans, and growth opportunities.
• Adapt to high-demand changes, delegate effectively, stay calm under pressure, and motivate the team.
• Assess team needs in a dynamic legal landscape, emphasizing user protection, transparency, policy development, scaling, and distributed collaboration via electronic tools.
• Communicate with internal stakeholders like Safety Leadership and Counsel on operations; update team on company changes.
• Analyze team performance with data visualizations and feedback; drive global QA strategy and consistency.
• Propose process improvements based on trends, owning segments for operational efficiency.
• Support sensitive escalations, answer policy questions, interpret metrics, and improve processes cross-functionally.
• Join on-call rotations for emergencies, addressing sensitive content (e.g., exploitation, violence) maturely.
• You may represent the company externally, such as in witness testimony or law enforcement interactions.
• Drive AI Automation: Collaborate with product engineering and data science teams to implement AI-based tools for case management, optimizing workflows and reducing manual workloads.

BASIC QUALIFICATIONS:

• MA/MS Degree or equivalent in business, criminal justice, political science, law, international relations, or related field.
• 10+ years in law enforcement response, trust and safety, compliance, or legal background.
• 5+ years managing people, including global/distributed teams.
• Fluent in written and spoken English; excellent judgment, strategic thinking, and detail-orientation.
• Experience with legal request processing, scaling operations, and policy development.
• Exceptional communication, writing, and analytical skills; passion for privacy and expression.
• Perseverance, grit; ability to work through ambiguity.
• Availability to be on-call, including over weekends.
• Skilled in systems, software (e.g., Google Suite, data tools); must pass background check
• Extensive experience in law enforcement response or legal operations, including user information requests and high-volume case management.
• Proven people management track record, focusing on mentoring and retaining diverse global talent.
• Strong business acumen, strategic thinking, and collaborative mindset.
• Familiarity with global regulations, privacy laws, and legal-policy intersections on social media.
• Data analysis experience using tools like Excel, Google Sheets, or Tableau.

PREFERRED SKILLS AND EXPERIENCE:

• 8-10+ years in Safety/Legal Operations at tech/social media company.
• An active X user with a deep understanding of the platform’s role as a global public square and its Safety challenges.
• Able to work onsite in Bastrop and travel as needed to collaborate with global teams.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

We are seeking empathetic and dynamic X Payments Support Agent to join our fast-paced, customer-centric team at X Payments. In this role, you will be the voice of our brand, resolving customer inquiries with professionalism and care across voice, chat, and email channels. You’ll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience. Ideal candidates are creative problem-solvers with a passion for delivering exceptional service and driving customer satisfaction in a high-energy, fintech environment.

RESPONSIBILITIES:

• Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction.
• Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings.
• Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes.
• Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary.
• Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution.
• Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements.
• Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information.
• Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets.
• Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols.
• Contribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency.

BASIC QUALIFICATIONS:

• 2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment.
• Proven experience managing customer interactions via phone, chat, and email in a support or contact center setting.
• Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism.
• Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence.
• Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases.
• Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

PREFERRED SKILLS AND EXPERIENCE:

• Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms.
• A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement.
• A passion for problem-solving and enhancing customer experiences through creative solutions.
• High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment.
• A sense of humor and adaptability to thrive in a rapidly evolving fintech landscape.

ABOUT THE ROLE:

X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.

RESPONSIBILITIES:

• Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.
• Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.
• Maintain accurate and detailed case documentation within internal systems  for audit readiness.
• Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases.
• Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed.
• Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications.
• Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements.
• Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.
• Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records.

BASIC QUALIFICATIONS:

• 3+ years of experience handling disputes involving debit or credit card transactions.
• Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).
• Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).
• Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.
• Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment.
• Familiarity with dispute systems, case management platforms, and CRM tools.
• Analytical and investigative mindset with sound judgment and decision-making abilities.
• Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus.

ABOUT THE ROLE:

We are seeking a dynamic and experienced Client Partner to join X’s world-class team of media professionals, where you will drive revenue growth by building strong relationships with Fortune 500 companies and their advertising agencies. In this role, you will create impactful, consultative sales strategies to showcase X’s advertising products, helping advertisers connect with consumers and achieve their marketing goals. Ideal candidates are passionate about X’s mission to preserve free expression and choice, thrive in collaborative environments, and bring a deep understanding of the social media landscape to fuel innovative advertising solutions.

RESPONSIBILITIES:

• Establish and nurture collaborative business relationships between X and Fortune 500 companies, as well as their marketing agencies.
• Develop consultative sales presentations to demonstrate how X’s advertising products can be leveraged to effectively engage consumers.
• Partner with advertisers to build and execute high-impact campaigns, measure performance, and drive renewals and upselling opportunities to fuel revenue growth.
• Stay at the forefront of thought leadership by immersing yourself in the evolving social media landscape and adapting to X’s ongoing product developments.
• Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.

BASIC QUALIFICATIONS:

• 8+ years of experience in digital media sales, working with Fortune 500 companies and advertising agencies.
• Established relationships with marketing decision-makers at companies and agencies.
• Proven track record of developing and growing a book of business.
• Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly.
• Deep understanding of X, the social media landscape, and opportunities for marketers to leverage these platforms.
• Bachelor’s degree (BA/BS) or equivalent relevant experience.

PREFERRED SKILLS AND EXPERIENCE:

• Vertical experience in retail, dining, technology, automotive, travel, media & entertainment, or consumer packaged goods.
• Strong aptitude for creative problem-solving and a preference for working in small, collaborative teams.
• A passion for X’s mission to create a marketplace that enables economic success for all participants.
• Experience mentoring or onboarding team members in a fast-paced, high-growth environment.
• A proactive mindset with the ability to adapt to rapidly evolving industry trends.
• A sense of humor and enthusiasm for thriving in a dynamic, mission-driven organization.

COMPENSATION AND BENEFITS:

$135,000 - $250,000 USD

Base salary is just one part of our total rewards package at X, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.