ABOUT THE ROLE:

As a Safety Operations Senior Analyst for Child Safety, you will contribute to xAI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Monitor and take action on content and behavior that goes against our terms of service, escalating as needed.
• Have deep expertise in online child safety, including the identification, investigation, and mitigation of a broad range of child safety threats and risks.
• Investigate complex cases involving child safety, with the ability to recognize when escalation to internal legal teams and/or external reporting (e.g., NCMEC reports when applicable) is required.
• Monitor and take appropriate action on content and user behavior that violates xAI’s terms of service with a primary focus on protecting minors.
• Respond effectively to time-sensitive escalations in high-impact, often ambiguous situations.
• Process appeals, audit automations, and properly label use cases in the system.
• Provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Support the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Collaborate with team members to provide feedback on  tasks that improve AI's defenses to detect illegal and unethical behavior, as well as align Grok with our rules enforcement. 

BASIC QUALIFICATIONS:

• Expertise in improving Large Language Models (LLMs), specifically related to CSE, to maximize efficiencies in enforcement and support and ability to propose solutions to increase security and safety of our platform.
• Proven expertise in identifying, mitigating, and preventing Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation (CSE), including grooming behaviors and risks in AI-generated content, with strong knowledge of relevant legal obligations (such as NCMEC reporting) and industry standards for protecting minors.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square. 
• Ability to interpret and apply xAI safety policies effectively.
• Proficiency in analyzing complex scenarios, with strong skills in ethical reasoning and risk assessment.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions and escalations.
• Strong communication, interpersonal, analytical, and ethical decision-making skills.
• Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.
• 3+ years of professional experience working in online child safety, criminal investigations, Trust & Safety operations, or a closely related field.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in a Trust and Safety for a social media company, leveraging AI or other automation tools.
• Experience collaborating with child safety organizations (such as NCMEC) and utilizing specialized detection tools or developing classifiers for CSAM/CSE in social media or generative AI platforms.
• Expertise in red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems and platform robustness.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. 

ABOUT THE ROLE:

As a Safety Operations Senior Analyst for Child Safety, you will contribute to xAI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Monitor and take action on content and behavior that goes against our terms of service, escalating as needed.
• Have deep expertise in online child safety, including the identification, investigation, and mitigation of a broad range of child safety threats and risks.
• Investigate complex cases involving child safety, with the ability to recognize when escalation to internal legal teams and/or external reporting (e.g., NCMEC reports when applicable) is required.
• Monitor and take appropriate action on content and user behavior that violates xAI’s terms of service with a primary focus on protecting minors.
• Respond effectively to time-sensitive escalations in high-impact, often ambiguous situations.
• Process appeals, audit automations, and properly label use cases in the system.
• Provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Support the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Collaborate with team members to provide feedback on  tasks that improve AI's defenses to detect illegal and unethical behavior, as well as align Grok with our rules enforcement. 

BASIC QUALIFICATIONS:

• Expertise in improving Large Language Models (LLMs), specifically related to CSE, to maximize efficiencies in enforcement and support and ability to propose solutions to increase security and safety of our platform.
• Proven expertise in identifying, mitigating, and preventing Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation (CSE), including grooming behaviors and risks in AI-generated content, with strong knowledge of relevant legal obligations (such as NCMEC reporting) and industry standards for protecting minors.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square. 
• Ability to interpret and apply xAI safety policies effectively.
• Proficiency in analyzing complex scenarios, with strong skills in ethical reasoning and risk assessment.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions and escalations.
• Strong communication, interpersonal, analytical, and ethical decision-making skills.
• Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.
• 3+ years of professional experience working in online child safety, criminal investigations, Trust & Safety operations, or a closely related field.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in a Trust and Safety for a social media company, leveraging AI or other automation tools.
• Experience collaborating with child safety organizations (such as NCMEC) and utilizing specialized detection tools or developing classifiers for CSAM/CSE in social media or generative AI platforms.
• Expertise in red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems and platform robustness.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. 

COMPENSATION AND BENEFITS:

$43.75 - $62.50 USD hourly

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ABOUT THE ROLE:

We are looking for a Senior Data Scientist to join our Compliance Program and play a pivotal role in modernizing and strengthening our financial crime detection capabilities. You will architect, build, and optimize data-driven transaction monitoring models, coverage assessment frameworks, and advanced analytics solutions that directly support BSA/AML regulatory compliance, including but not limited to SAR filing, Customer Identification Program elements, and Enhanced Due Diligence measures. The role will also support the OFAC Sanctions, Fraud and overall risk prioritization across multiple products and jurisdictions.

This is a high-impact, cross-functional role that blends advanced analytics, machine learning, and deep compliance domain expertise. You will work closely with Compliance, Engineering, Model Risk, Product, and external regulators to ensure our controls are robust, defensible, and scalable.

RESPONSIBILITIES:

• Design, develop, and enhance AML and fraud models, rules, and heuristics using Python, SQL, and AI-enabled tooling; partner with the Compliance Machine Learning team on model reviews to improve detection rates and reduce false positives.
• Build and maintain interactive performance dashboards  and automated reporting solutions that track key risk, productivity, and capacity metrics for senior leadership and regulators.
• Architect and implement enterprise-wide Transaction Monitoring Coverage Assessment frameworks, including standardized methodologies for gap identification, root-cause analysis, remediation planning, and ongoing sustainability monitoring.
• Lead complex data initiatives, including extraction of SAR filing metrics with product-level breakdowns and development of jurisdiction- and typology-specific SAR narrative generator tools.
• Embed data science best practices into product launches and feature rollouts to proactively identify and close monitoring coverage gaps.
• Support regulatory examinations (e.g., NYDFS Part 504) by preparing analytical documentation, third-party validation materials, and executive certification packages.
• Drive continuous improvement of compliance operations through automation, process optimization, and advanced analytics.

BASIC QUALIFICATIONS:

• 7+ years of hands-on data science / advanced analytics experience in financial services, with at least 4 years focused on fraud and financial crime compliance.
• Master’s degree (or higher) in Applied Mathematics, Statistics, Data Science, Actuarial Science, or a related quantitative field.
• Proven track record of building and optimizing transaction monitoring models, coverage frameworks, or compliance analytics programs in a regulated environment (fintech, bank, or payment company preferred).
• Deep understanding of BSA/AML regulations, suspicious activity reporting, customer due diligence, sanctions screening, and model risk management principles.
• Demonstrated ability to translate complex regulatory requirements into actionable data solutions and present findings to senior leadership and regulators.
• Certified Anti-Money Laundering Specialist (CAMS) or equivalent compliance certification is strongly preferred.

PREFERRED SKILLS AND EXPERIENCE:

• Experience leading cross-functional initiatives involving Engineering, Legal, Product Compliance, and external consulting partners.
• Background in building internal case management systems, SAR automation tools, or RPA solutions.
• Familiarity with AML detection platforms.
• Track record of delivering measurable impact (e.g., reduced case volumes, improved detection of high-risk activity, increased operational efficiency).

COMPENSATION AND BENEFITS:

$148,000- $220,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. 

ABOUT THE ROLE:

We are looking for a SAR Program Manager with direct experience in FinCrimes investigations to join X Payments and support the development of our brand-new BSA/AML Compliance program. This is an in-office role preferably based in NYC. You will report directly to the BSA/AML Program Lead.

RESPONSIBILITIES:

• Lead the design, implementation, and continuous improvement of the end-to-end SAR (Suspicious Activity Report) program, including investigation workflows, quality assurance, filing processes, and escalation protocols.
• Apply hands-on experience in financial crimes investigations to build and refine SAR investigation operational procedures that align with BSA/AML, OFAC, and other applicable regulations and industry best practices.
• Design and optimize compliance case review and SAR investigation operational procedures to ensure regulatory compliance, consistency, and efficiency.
• Continuously review SAR and monitoring processes; recommend and implement enhancements to improve efficiency, reduce false positives, strengthen detection of suspicious activity, and elevate overall program effectiveness.
• Demonstrate deep regulatory knowledge of BSA/AML/OFAC, combined with strong process and systems design, communication, and data analytics skills.
• Build tactical and scalable solutions for SAR investigation teams to manage high-volume compliance tasks and associated risks.
• Draft and maintain all relevant SAR program documentation, policies, procedures, and training materials in accordance with regulatory updates, new product launches, and Compliance team standards.
• Collaborate cross-functionally to develop and track key health metrics for the SAR program; analyze trends and patterns in investigations; and produce monthly metrics and reports for presentation to leadership and various forums.

BASIC QUALIFICATIONS:

• 7+ years of progressive experience in financial crimes compliance, with direct, hands-on experience conducting and/or leading FinCrimes investigations.
• Proven track record as a SAR Program Manager or in a senior SAR investigations leadership role, including designing and managing SAR processes from intake through filing.
• Deep expertise in SAR investigation processes, regulatory requirements (BSA, AML, OFAC), and industry best practices.
• Analytical and metrics-driven mindset with the ability to anticipate problems and develop complete, practical solutions.
• Strong collaborator who works effectively with cross-functional teams and stakeholders at all levels of seniority.
• Preferred: Direct experience managing or supporting 504 NYDFS requirements.
• Preferred: Background in money transfer, fintech, payments, or regulated financial services environments.
• Nice to have: CAMS or other relevant industry certifications (e.g., CFE, CRCM).
• Nice to have: Basic SQL skills or experience working with transaction monitoring / case management systems.

COMPENSATION AND BENEFITS:

$148,000-222,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. 

ABOUT THE ROLE:

The Program Manager, Quality & Training will lead the strategy, development, and execution of Safety Operations’ quality and learning programs. This role is responsible for building scalable systems that improve moderator performance, strengthen critical thinking, and elevate decision-making accuracy.

Reporting to the Manager of Safety Operations & Enablement, this individual will manage two Safety Trainers and oversee the full lifecycle of training and quality initiatives—from program design and forecasting to delivery, measurement, and continuous improvement. This is a highly visible role that directly influences operational excellence, content integrity, and product trust.

RESPONSIBILITIES:

• Develop and execute a comprehensive, automation-first quality and training strategy aligned with Safety Operations and product objectives.
• Integrate AI tools and workflow improvements into learning and quality processes.
• Build scalable onboarding and continuous learning frameworks to support workforce growth.
• Align training and quality initiatives with hiring scales, operational shifts, and performance trends.
• Design and refine training programs focused on policy interpretation, critical thinking, AI tool utilization, and moderation accuracy.
• Create facilitator guides, learning materials, assessments, and reinforcement mechanisms.
• Lead and facilitate training sessions as needed.
• Implement and oversee quality assurance processes, including audits, calibrations, and accuracy tracking.
• Define and monitor KPIs such as quality scores, policy adherence, decision consistency, and training effectiveness.
• Conduct root-cause analysis and implement corrective actions to improve performance outcomes.
• Manage and develop two Safety Trainers, ensuring high-quality facilitation and consistent delivery standards.
• Provide coaching, performance feedback, and professional development support.
• Partner with Product, Policy, and Operations teams to ensure training aligns with evolving platform standards.
• Support compliance and certification initiatives as required.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Education, Business, Operations, Human Resources, or a related field.
• 5+ years of experience in program management, training development, quality assurance, or operational enablement.
• Familiarity with AI tools and experience embedding technology into workforce workflows
• Proven experience designing and scaling training programs tied to measurable performance improvements.
• Experience implementing quality frameworks and using data to drive operational decisions.
• Prior people management experience with direct reports.
• Strong facilitation and communication skills.
• Ability to operate effectively in a fast-paced, evolving environment.
• Experience with LMS platforms for content development 

PREFERRED SKILLS AND EXPERIENCE:

• Experience in Trust & Safety, content moderation, compliance, or similarly sensitive operational environments.
• Experience working in a high-growth or startup environment.
• PMP, Six Sigma, ISO, or other operational excellence certifications.
• Experience with LMS platforms such as Absorb, Articulate 360, Notion would be a bonus. 

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

ABOUT THE ROLE:

As a Safety Operations Manager, you will contribute to xAI's mission by leading the team of Safety Operations Analysts responsible for training and refining Grok to enforce our terms of service and support functions. Your leadership will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Lead, mentor, and manage the team that monitors and takes action on content and behavior that goes against our terms of service, escalating as needed. 
• Oversee the processing of appeals and ensuring proper labeling of use cases in the system.
• Guide the team’s use of proprietary software to provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Ensure the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Mentor team members, conduct performance management and calibration, drive feedback on tasks that improve AI's defenses to detect illegal and unethical behavior, identify emerging abuse vectors, and implement process improvements and automations.
• Align Grok with our rules enforcement while collaborating cross-functionally to strengthen overall safety operations.

BASIC QUALIFICATIONS:

• Proven leadership and people management experience in AI-driven operations, with a track record of developing high-performing teams.
• Expertise in improving Large Language Models (LLMs) to maximize efficiencies in enforcement and support and ability to propose and implement solutions to increase security and safety of our platform.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square.
• Ability to interpret, apply, and train teams on xAI safety policies effectively.
• Proficiency in analyzing complex scenarios and operational metrics, with strong skills in ethical reasoning, risk assessment, and team performance optimization.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions, escalations, and talent development.
• Strong leadership, communication, interpersonal, analytical, and ethical decision-making skills.
• Quality assurance: Ability to hold the team to our high standard for quality work; managing performance as needed.
• Commitment to continuous improvement of processes, people, and operations to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.

PREFERRED SKILLS AND EXPERIENCE:

• Experience managing teams in Trust and Safety for a social media company, leveraging AI or other automation tools.
• Expertise in leading red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems, team processes, and platform robustness.

Please note: this role will be on-site at our Bastrop, TX office, requiring coverage from either Tuesday to Saturday or Sunday to Thursday shifts.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

ABOUT THE ROLE:

We are seeking a skilled Legal Operations Senior Analyst to enhance xAI’s systems and operations by providing deep expertise in assessing and handling legal requests from government entities all over the world. In this role, you will process high-volume content-removal requests under local laws (hate speech, defamation, national security, data-privacy statutes) as well as productions of user information in response to legal process (subpoenas, court orders, warrants, MLAT requests, etc.).

You will leverage your expertise in legal operations, regulatory compliance, and content moderation to support both day-to-day execution and the optimization of AI-driven automation. You will collaborate with technical teams to design, train, and refine AI agents, curate high-quality training data from real cases, and build tools that scale operations while maintaining accuracy and speed. This role requires adaptability, strong analytical and risk-judgment skills, and a passion for driving innovation in a fast-paced, high-stakes environment.

RESPONSIBILITIES:

• You will join on an on-call rotation, working closely with other members of Safety to provide timely responses to emergency requests and proactive referrals from all over the world. 
• You will handle global legal information and content removal requests, including document intake and processing. 
• Execute and quality-control complex content-removal and user-data-production cases across multiple jurisdictions while applying and interpreting platform policies shaped by evolving legal requirements.
• Serve as the go-to escalation point for ambiguous or high-risk legal requests, exercising sound judgment and ensuring compliance.
• Continuously improve AI agents that automate triage, initial decisioning, redaction, compliance checks, and response workflows.
• Create and maintain high-quality training datasets, evaluation rubrics, and feedback loops using real Legal Operations cases to enhance AI performance.
• Identify automation opportunities and collaborate with technical teams to build end-to-end workflows using automation tools.
• Measure and report on automation coverage, accuracy, risk reduction, and efficiency gains while training and upskilling the broader Legal Operations team.
• Analyze complex legal and compliance problems in partnership with legal stakeholders to ensure platform rules and regulatory requirements are followed.
• Interpret, analyze, and execute tasks based on evolving instructions and regulatory changes, maintaining precision and adaptability in partnership with cross-functional stakeholders. 
• You may represent X in witness testimony or other external engagements

BASIC QUALIFICATIONS:

• 5+ years of hands-on professional experience in legal operations, trust & safety, content moderation, compliance, or e-discovery at a major technology or social media company.
• Demonstrated expertise in global content-removal processes and/or user-data production in response to legal requests (subpoenas, MLATs, court orders, and local law enforcement demands).
• Proficiency in reading and writing professional English with excellent communication, interpersonal, analytical, and organizational skills.
• Strong technical aptitude, including experience with prompt engineering, AI workflows, or automation tools in a regulated environment.
• Excellent reading comprehension and the ability to exercise autonomous judgment with limited or ambiguous data.
• Passion for technological advancements and using AI to amplify human expertise in legal and compliance processes.

PREFERRED SKILLS AND QUALIFICATIONS:

• Relevant certification, license, or advanced training, specifically in areas such as: copyright, privacy laws, child safety, hate speech, incitement, harassment, or misinformation laws by region.
• Comfort with recording audio or video sessions for data collection.
• Familiarity with AI workflows in a technical setting.

ABOUT THE ROLE:

As a Safety Operations Senior Analyst, you will contribute to xAI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing xAI’s rules, and promoting responsible development, helping to prevent illegal and harmful content.

RESPONSIBILITIES:

• Monitor and take action on content and behavior that goes against our terms of service, escalating as needed.
• Processing appeals, auditing automations, and properly labeling use cases in the system.
• Provide labels, annotations, and inputs on projects involving safety protocols, risk scenarios, and policy compliance.
• Support the delivery of high-quality curated data that reinforces xAI’s rules and ethical alignment.
• Collaborate with team members to provide feedback on  tasks that improve AI's defenses to detect illegal and unethical behavior, as well as align Grok with our rules enforcement. 

BASIC QUALIFICATIONS:

• Expertise in improving Large Language Models (LLMs) to maximize efficiencies in enforcement and support and ability to propose solutions to increase security and safety of our platform.
• Proven experience in online safety and reducing harm to protect our users and preserve Free Speech in the global public square. 
• Ability to interpret and apply xAI safety policies effectively.
• Proficiency in analyzing complex scenarios, with strong skills in ethical reasoning and risk assessment.
• Strong ability to utilize resources, guidelines, and frameworks for accurate safety-focused actions and escalations.
• Strong communication, interpersonal, analytical, and ethical decision-making skills.
• Commitment to continuous improvement of processes to prioritize safety and risk mitigation.
• Expertise in data analysis to identify emerging abuse vectors, uncover opportunities for operational efficiencies, and design automations that strengthen enforcement effectiveness and platform safety.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in a Trust and Safety for a social media company, leveraging AI or other automation tools.
• Expertise in red-teaming and adversarial testing of Large Language Models to proactively identify novel abuse vectors, jailbreaks, and safety failure modes, with a proven ability to translate findings into concrete improvements for enforcement systems and platform robustness.

This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. 

COMPENSATION AND BENEFITS:

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ABOUT THE ROLE:

The Payments team is seeking an experienced BSA/AML Investigator to help detect, prevent, and report financial crimes. As part of the Legal & Compliance Team, you will help maintain an effective BSA/AML and Sanctions compliance program (“BSA/AML Program”). You will support the 5 pillars of an effective program. 

RESPONSIBILITIES:

• Independently investigate and resolve complex alerts and cases from transaction monitoring systems, including in-depth analysis of payment flows and user behaviors.
• Prepare, review, and recommend filing of Suspicious Activity Reports (SARs), ensuring high-quality narratives and supporting documentation.
• Assist with KYC and onboarding matters as required.
• Conduct Enhanced Due Diligence (EDD) on high-risk users and transactions; perform periodic reviews of customer risk profiles and recommend adjustments to risk ratings.
• Assist in tuning and optimizing transaction monitoring rules and scenarios to reduce false positives while maintaining detection effectiveness.
• Mentor and provide guidance to junior team members on investigation techniques and regulatory requirements.
• Collaborate with internal teams (e.g., Product, Risk, Legal) on compliance-related initiatives and new product launches.
• Maintain expertise in evolving BSA/AML/OFAC regulations, FinCEN guidance, and payment industry financial crime trends

BASIC QUALIFICATIONS:

• 4+ years of hands-on experience in AML, ideally in fintech or banking.
• Familiarity with financial crime risks specific to digital payments, money transmission, wallets, or peer-to-peer platforms is highly desirable.
• Proven experience preparing and filing SARs, including high-quality, well-structured narratives — strongly preferred.
• In-depth knowledge of BSA/AML laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, and related requirements.
• Proven familiarity with local, regional, and international regulatory bodies (e.g., FinCEN, FATF, or equivalent), with practical experience navigating their guidelines.
• Demonstrated ability to drive operational changes, manage competing priorities, and collaborate effectively across global teams and regions.
• Strong analytical mindset with structured problem-solving skills, a sense of urgency, and the capacity to work independently under minimal supervision.
• Excellent verbal, written, and presentation skills, paired with interpersonal abilities to influence stakeholders at all levels and advance strategic initiatives.
• Quick learner with adaptability to evolving technologies, regulations, and business needs.
• AML-related certifications (e.g., CAMS, CGSS) are preferred but not required.

COMPENSATION AND BENEFITS:

$125,000 - $150,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ABOUT THE ROLE:

We are seeking empathetic and dynamic X Payments Support Agent to join our fast-paced, customer-centric team at X Payments. In this role, you will be the voice of our brand, resolving customer inquiries with professionalism and care across voice, chat, and email channels. You’ll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience. Ideal candidates are creative problem-solvers with a passion for delivering exceptional service and driving customer satisfaction in a high-energy, fintech environment.

RESPONSIBILITIES:

• Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction.
• Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings.
• Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes.
• Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary.
• Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution.
• Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements.
• Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information.
• Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets.
• Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols.
• Contribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency.

BASIC QUALIFICATIONS:

• 2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment.
• Proven experience managing customer interactions via phone, chat, and email in a support or contact center setting.
• Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism.
• Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence.
• Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases.
• Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

PREFERRED SKILLS AND EXPERIENCE:

• Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms.
• A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement.
• A passion for problem-solving and enhancing customer experiences through creative solutions.
• High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment.
• A sense of humor and adaptability to thrive in a rapidly evolving fintech landscape.

ABOUT THE ROLE:

X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.

RESPONSIBILITIES:

• Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.
• Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.
• Maintain accurate and detailed case documentation within internal systems  for audit readiness.
• Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases.
• Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed.
• Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications.
• Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements.
• Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.
• Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records.

BASIC QUALIFICATIONS:

• 3+ years of experience handling disputes involving debit or credit card transactions.
• Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).
• Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).
• Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.
• Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment.
• Familiarity with dispute systems, case management platforms, and CRM tools.
• Analytical and investigative mindset with sound judgment and decision-making abilities.
• Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus.