Associate Creative Director, Copy

About the Role

We are seeking an Associate Creative Director (Copy) (+ACD Art partner) who’s looking to do the best work of their career to join our growing team. Ideal candidates will have a strong creative vision, exceptional strategic skills, and the ability to drive world-class, impactful work. As an ACD, you will not only craft compelling narratives and brand stories but also elevate the conceptual craft of the agency and build trusted relationships with our clients.

Key Responsibilities

• Drive Creative Excellence: Lead the translation of strategic direction into compelling, award-winning copy and campaigns across various mediums, including broadcast, OLV, digital, and owned properties.
• Creative Partnership: Partner seamlessly with an ACD, Art (and cross-functional strategy and account leads) to develop, refine, and elevate impactful and cohesive creative concepts.
• Vision and Agility: Provide clear, inspiring narrative vision for your projects while remaining adaptable and agile to meet client needs and deadlines.
• Brand Stewardship: Champion the client's brand voice, tone, and strategic objectives, ensuring all creative output drives measurable business impact and connects authentically with audiences.
• Strategic Ideation: Drive the research and ideation phase to inform, inspire, and elevate the agency's creative output.
• Client Partnership: Craft compelling narratives for presentation decks and confidently lead client pitches, building trusted relationships with key stakeholders.
• Production Ownership: Direct campaign asset creation from a narrative perspective, including leading script development, voiceover records, audio mixes, and overseeing edits and post-production.
• Cross-Functional Orchestration: Collaborate closely with production, technology, and account teams to seamlessly manage the authoring and delivery of online and offline assets.
• Culture Champion: Foster a culture of collaboration, inclusivity, and continuous innovation, leading by example through the quality of your work and your approach to problem-solving.

Requirements

• Experience: 8+ years of experience as a copywriter/creative lead within an advertising agency or similar environment, with a proven track record of leading high-profile campaigns.
• Portfolio: A stellar portfolio showcasing conceptual thinking, strategic problem-solving, and beautifully crafted copy across traditional and digital spaces.
• Copy Acumen: Exceptional writing, editing, and storytelling skills, with a deep understanding of how to adapt tone and voice for different brands and audiences.
• Digital Fluency: Deep expertise in the latest social media trends, platform-specific copywriting, and emerging digital technologies.
• Technical Mastery: Highly skilled with word processing software, Keynote, and PowerPoint.
• Collaborative Spirit: A highly collaborative team player with excellent communication and interpersonal skills.
• Agility: Proven ability to thrive in a fast-paced, deadline-driven environment, successfully directing multiple projects simultaneously without sacrificing craft.
• Drive: A relentless passion for creativity, innovation, and driving real-world outcomes.
• Presentation Skills: Outstanding presentation skills, with the ability to communicate complex ideas clearly, persuasively, and succinctly to senior-level clients.
• Constructive Mindset: A mature, reasoned approach to client and internal feedback, using it collaboratively to push the work further.

Associate Creative Director, Art

Who We Are Looking For

VML is seeking an Associate Creative Director of Art (+ ACD, Copy partner) who is ready to do the best work of their career and drive meaningful impact. In this role, you will shape the visual and conceptual vision for high-profile campaigns, translating strategic insights into compelling design and art direction. You will elevate the conceptual craft of the agency, build trusted relationships with clients, and ensure our visual storytelling connects authentically with audiences to drive measurable business outcomes.

What You'll Do

• Lead the translation of strategic direction into award-winning visual concepts and campaigns across broadcast, digital, social, and owned properties.
• Partner seamlessly with an ACD of Copy, as well as strategy and account leads, to develop, refine, and elevate cohesive creative concepts.
• Direct campaign asset creation from a visual perspective, overseeing art direction, design, photography, illustration, and video shoot production.
• Champion the client's brand identity and visual guidelines, ensuring all creative output drives business impact and resonates with the target audience.
• Collaborate closely with production, technology, and account teams to manage the seamless delivery of online and offline assets.
• Present visual narratives and design concepts confidently in client pitches, building trusted relationships with key stakeholders.
• Foster a culture of collaboration, inclusivity, and continuous innovation, leading by example through the quality of your work and your approach to problem-solving.

Who You Are

• You approach problem-solving with a strategic, curious mindset, consistently finding clear and innovative visual solutions to complex challenges.
• You foster a highly collaborative, inclusive environment, leading with empathy and a user-centered perspective to bring out the best in your team and cross-functional partners.
• You thrive in ambiguity and champion bold, brave ideas, taking ownership of the creative process to push boundaries and deliver exceptional work.

What You'll Need

• 8+ years of experience as an Art Director or visual creative lead within an advertising agency or similar environment, with a proven track record of leading high-profile campaigns.
• A stellar portfolio showcasing conceptual thinking, strategic problem-solving, and beautifully crafted art direction across traditional and digital spaces.
• Deep expertise in visual storytelling, design principles, typography, and adapting visual systems for different brands and audiences.
• High proficiency in industry-standard design tools (e.g., Adobe Creative Suite, Figma) and a strong understanding of emerging digital technologies and social media trends.
• Outstanding presentation skills, with the ability to communicate complex visual ideas clearly, persuasively, and succinctly to senior-level clients.
• A mature, reasoned approach to client and internal feedback, using it collaboratively to push the work further.
• Proven ability to thrive in a fast-paced, deadline-driven environment, successfully directing multiple projects simultaneously without sacrificing craft.

Who we are looking for:  
 
The VML Performance Marketing team is seeking a savvy Project Manager who can plan and direct a variety of requests and projects from start to finish. This person will manage the website maintenance requests from client and various fast-paced projects on a busy automotive account. The work requires coordination of internal and external resources, timeline creation and updates and constant communication and teamwork. In addition, the Project Manager promotes and ensures that project management standards such as tools, milestones and approvals are utilized and followed. An effective problem-solver on a day-to-day basis, the Project Manager must be adept at anticipating problems and recognizing opportunities in a fast-paced environment.  
 
What you'll do:  

• Plan | Understand the strategy and ideas for a project to facilitate the organization of those concepts into a clear framework throughout the project life cycle. Develop clear and detailed project timelines, dependencies, milestones and tasks for concurrent projects. Ensure requirements are synchronized within capabilities for given resources and roles are defined for each stakeholder. Translate and communicate data into actionable items. 

• Manage | Monitor the day-to-day maintenance of the website and the management of small projects from initiation through implementation and deployment. Consistently demonstrate active problem resolution in order to ensure smooth project process and resolve schedule conflicts. Lead effective client calls and internal meetings complete with agendas and documented next steps/key decisions. Ensure change orders are completed for unapproved work. Manage all project financials. Uphold quality control standards and process both for project management and for those set within the agency.  

• Partner | Collaborate with discipline leads, account and project management to support development of scope of work based on functional and business requirements. Actively engage the Account Team regarding deliverables and timing expectations to support a balanced workload for the agency. Communicate status of project to the team and client on a regular basis. Ensure alignment for internal and external stakeholders. Provide leadership to the account team in a matrix environment including conflict resolution and problem solving. 

Who you are:  

• Leader | Influences without authority and fosters an environment of shared accountability. Drives projects from ambiguity to clarity. "In it together" mindset. 

• Builder | Navigates strong collaboration between people, processes and systems. 

• Detail Oriented | Sharp attention to detail and a drive for perfection. 

• Communicator | Able to communicate succinctly with a large range of positions, people, personalities and roles both internal and external. 

What you'll need:  

• Minimum 1 year project management experience or project coordination preferably in an agency environment. 

• Experience with web projects and preferably experience managing projects for a website built in a CMS (EPiServer, Drupal, WordPress, …) 

• Must have strong leadership skills with the ability to lead project team members, demonstrating strong interpersonal skills; manage multiple projects simultaneously.  

• Capacity to understand dynamics of multi-discipline teams and resolve team-related issues that could impact deliverables. 

• Ability to prioritize and manage multiple concurrent tasks/projects in a fast-paced, deadline-driven environment and deliver quality results. 

• Experience using a project management tool or system to schedule deliverables, tasks, etc. (Smartsheet, Jira, Confluence) 

La personne que nous cherchons :  
 
L’équipe VML Performance Marketing est à la recherche d’un ou d’une gestionnaire de projet perspicace qui peut planifier et mener plusieurs demandes et projets du début à la fin. La personne sera responsable des demandes de mise à jour du site Web et d’autres projets ponctuels pour un client automobile dynamique à fort volume. Ce poste nécessite la coordination des ressources internes et externes, la création d’échéanciers et de mises à jour ainsi qu’une communication et un travail d’équipe constants. De plus, le ou la gestionnaire de projet s’assure que les normes de gestion de projet comme les outils, les jalons et les approbations sont utilisées ou suivies. Ayant la capacité de résoudre efficacement les problèmes au quotidien, la personne retenue doit savoir anticiper les problèmes et reconnaître les occasions à saisir dans un environnement dynamique.  
 
Responsabilités :  

• Planification | Comprendre la stratégie et les idées d’un projet pour faciliter l’organisation des concepts dans un cadre clair tout au long de la durée de vie du projet. Développer des échéanciers, des dépendances, des jalons et des tâches clairs et détaillés pour plusieurs projets à la fois. S’assurer que les exigences sont synchronisées aux capacités des ressources données et que les rôles sont définis pour chaque partie prenante. Traduire les données en mesures concrètes et savoir bien les communiquer.  

• Gestion | Surveiller la mise à jour quotidienne du site Web et la gestion des petits projets jusqu’au déploiement. Toujours démontrer une capacité de résolution de problèmes afin d’assurer des processus harmonieux et de résoudre les conflits d’horaire. Mener efficacement des appels client et des rencontres internes en ayant recours à des ordres du jour et en documentant les prochaines étapes/décisions importantes. Gérer les finances des projets. Respecter les normes et les processus de contrôle de la qualité pour la gestion des projets internes et externes.  

• Partenariat | Collaborer avec les responsables de chaque discipline, les services-conseils et les gestionnaires pour soutenir le développement d’un cadre de travail basé sur les exigences fonctionnelles et commerciales. Collaborer activement avec les services-conseils concernant les livrables et les attentes en matière d’échéanciers afin d’offrir une charge de travail équilibrée pour l’agence. Communiquer l’état des projets à l’équipe et aux clients sur une base régulière. S’assurer que les intervenants internes et externes sont alignés. Fournir un leadership à l’équipe, incluant la résolution de conflits et de problèmes, dans un environnement matriciel.  

Qualités :  

• Leadership | Sait influencer sans être autoritaire et favoriser un environnement où la responsabilité est partagée. Clarifie les projets. Mentalité « tous dans le même bateau » 

• Capacité à tisser des liens | Sait naviguer une forte collaboration entre les gens, les processus et les systèmes.  

• Souci du détail | Excellent souci du détail et une volonté de viser la perfection. 

• Aptitude pour la communication | Capacité à communiquer de façon succincte avec un vaste éventail de postes, de personnes, de personnalités et de rôles tant à l’interne qu’à l’externe.  

Compétences :  

• Minimum d’un an d’expérience en gestion de projet, préférablement en agence.  

• Expérience avec les projets Web, de préférence dans la gestion de projets pour un site construit dans un CMS (EPiServer, Drupal, WordPress, etc.) 

• Fortes aptitudes pour le leadership avec la capacité de diriger les membres d’une équipe grâce à d’excellentes compétences interpersonnelles; capacité à gérer plusieurs projets simultanément.  

• Capacité à comprendre la dynamique des équipes multidisciplinaires et à résoudre des problèmes liés à l’équipe qui pourraient avoir une influence sur les livrables.  

• Capacité à établir des priorités, à gérer plusieurs tâches ou projets à la fois dans un environnement dynamique axé sur les échéances et à livrer des résultats de qualité.  

• Expérience dans l’utilisation des outils ou des systèmes de gestion de projets pour planifier les livrables, les tâches, etc. (Smartsheet, Jira, Confluence). 

We are seeking an experienced and dynamic Director of Delivery to join VML Toronto on a one-year contract. This is a senior role that sits at the operational heart of our agency — responsible for ensuring the seamless, efficient, and high-quality delivery of integrated work across our client portfolio.

As Director of Delivery, you will be the connective tissue between our creative, strategy, technology, and client services teams. You'll set the standard for how work gets done at VML Toronto, championing best-in-class delivery frameworks, resource efficiency, and a culture of accountability and excellence.

This is a role for someone who thrives in complexity, leads with clarity, and finds deep satisfaction in watching great work come to life on time, on budget, and beyond expectations.

What You'll Do

Delivery Leadership

• Own the end-to-end delivery of integrated campaigns and projects across the agency, ensuring consistency, quality, and efficiency at every stage.
• Establish and maintain robust delivery frameworks, processes, and standards that scale across multiple client engagements and workstreams.
• Serve as the senior escalation point for delivery-related challenges, resolving issues swiftly and decisively while keeping all stakeholders aligned.
• Partner with Client Services leadership to ensure delivery commitments are realistic, clearly communicated, and consistently met.
• Lead delivery planning for new business pitches and project onboarding, setting up engagements for success from day one.

Resource & Capacity Management

• Work closely with resource management colleagues, ensuring the right people are on the right projects at the right time.
• Work closely with department leads to forecast resource needs, identify gaps, and proactively manage capacity across creative, strategy, technology, and production teams.
• Identify opportunities to optimize team structures and workflows to improve throughput and reduce friction.
• Partner with HR and senior leadership on contractor and freelance resourcing strategies to flex capacity as needed.

Operations & Process Excellence

• Audit, evolve, and implement project management methodologies, tools, and workflows that drive efficiency and transparency across the agency.
• Champion the adoption of project management platforms and delivery tools, ensuring teams are equipped and trained to use them effectively.
• Establish clear reporting cadences and delivery dashboards that give leadership real-time visibility into project health, risks, and financial performance.
• Lead post-project retrospectives, translating learnings into actionable process improvements that continuously raise the bar.

Financial Oversight

• Partner with Finance and Account Management to ensure projects are scoped accurately, budgets are tracked diligently, and profitability targets are met.
• Monitor project burn rates and flag variances early, working with teams to course-correct and protect margin.
• Support the development of SOW frameworks and project pricing models in collaboration with senior leadership.

People & Culture

• Lead, mentor, and develop a high-performing delivery and project management team, fostering a culture of ownership, collaboration, and continuous improvement.
• Model calm, decisive, and inclusive leadership — especially under pressure and ambiguity.
• Advocate for the wellbeing and sustainable workload of agency teams, ensuring delivery excellence doesn't come at the cost of people.
• Build strong cross-functional relationships that make the entire agency more connected and effective.

What You Bring

• 8–12 years of progressive experience in delivery, project management, or operations within an agency, consultancy, or similarly complex creative environment.
• Proven track record of leading large-scale, integrated delivery operations across multiple clients, categories, and disciplines simultaneously.
• Deep expertise in project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) and the judgment to know when to apply each.
• Exceptional resource planning and capacity management skills, with experience using industry-standard tools (e.g., Workfront, Smartsheet, Monday.com, or similar).
• Strong financial acumen — comfortable with project budgets, burn tracking, margin management, and SOW development.
• Outstanding leadership and communication skills — able to inspire confidence across senior clients, agency leadership, and front-line teams alike.
• A solutions-oriented mindset with a strong bias for action and a track record of turning operational complexity into clarity.
• Experience working across integrated disciplines including brand, content, digital, social, technology, and production.
• Post-secondary education in Business, Marketing, Project Management, or a related field; PMP or equivalent certification is a strong asset.

Who We Are Looking For

 We are seeking an experienced and driven Account Supervisor to join our Client Services team in Toronto. This is a pivotal role that sits at the heart of our agency, bridging client relationships, strategic thinking, and flawless execution for a single, iconic automotive account. You will be instrumental in driving the digital presence of this legendary brand, focusing on the seamless management and continuous enhancement of their digital properties. At VML, we create connected brands that drive value for our clients and impact the world, and in this role, you will help bring that vision to life by delivering exceptional, user-centric digital experiences.

What You'll Do

• Serve as the primary day-to-day contact for an iconic automotive client, building a trusted, long-term partnership focused on their digital ecosystem.
• Oversee the end-to-end management and continuous updating of the client's digital properties, including websites, digital platforms, and content rollouts.
• Partner closely with digital strategy, UX/UI, creative, and development teams to ensure seamless collaboration and exceptional digital outputs.
• Manage project scopes, timelines, and budgets for multiple concurrent digital workstreams, ensuring work is delivered on time and on strategy.
• Proactively identify opportunities to optimize the user experience and grow the client's digital footprint, bringing forward innovative solutions and strategic recommendations.
• Lead client status meetings, digital performance reviews, and presentations, ensuring clear and consistent communication.
• Mitigate risks proactively, flagging potential technical or timeline issues early and proposing solutions.
• Mentor and guide junior account team members, fostering a culture of accountability, curiosity, and excellence.

Who You Are

• Brains: You approach problem-solving with relentless curiosity and collaborative intelligence, simplifying complex digital challenges to redefine what's possible.
• Heart: You build meaningful connections through empathy and trust, ensuring your team and clients feel supported and understood.
• Courage: You champion brave ideas and challenge the status quo, taking calculated risks to create truly impactful and innovative digital work.

What You'll Need

• 5–7 years of experience in account management within an agency or digital environment, with a strong focus on digital platforms and website management.
• Proven experience working on large-scale, complex accounts (automotive industry experience is a strong asset).
• Deep understanding of digital marketing, content management systems, and the digital production lifecycle.
• Exceptional communication and presentation skills, with the ability to distill complex digital or technical information into clear, compelling narratives for clients and internal teams.
• A strategic mindset paired with a detail-oriented, executional drive—able to see the big picture of a digital ecosystem while managing the precision of daily content updates.
• Demonstrated ability to build and sustain strong client relationships, earning trust through responsiveness, digital expertise, and sound judgment.
• A collaborative, solutions-first attitude with a strong comfort level in navigating ambiguity and driving change

Sr Art Director

We are seeking a talented and passionate Sr Art Director (+ Sr Copywriter) who’s looking to do the best work of their careers to join our growing team. Ideal candidates will have a strong creative vision, exceptional skills, and the ability to work seamlessly to produce world-class work.

Key Responsibilities

• Translate strategic direction into compelling visual content and campaigns across various mediums, including broadcast, OLV, and digital, and working across owned properties.
• Collaborate with a Sr Copywriter partner to develop and refine impactful and cohesive creative concepts.
• Adapt to creative direction and deliver high-quality work quickly to meet deadlines.
• Ensure all designs and layouts adhere to the client's brand guidelines and strategic objectives.
• Research to inform, inspire, and elevate creative ideas.
• Develop presentation decks and present concepts to clients.
• Support campaign asset creation, including the creation of director and photography briefs, curating assets, overseeing edits and post-production, and retouching.
• Coordinate with teams to manage production and authoring of online assets. 
• Nurture the creative growth of the team and foster a culture of collaboration and innovation.

Requirements

• 6+ years of experience as an art director within an advertising agency or similar environment.
• A strong portfolio showcasing various projects and mediums across both traditional and digital spaces.
• Skilled with Adobe Creative Suite, Keynote and PowerPoint.
• Ability to recognize and appreciate design, with a knowledge of design principles.
• Well-versed in the latest social media trends, including platform-specific creative.
• A team player with excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, deadline-driven environment and simultaneously manage and deliver multiple projects.
• A passion for creativity and innovation.
• Strong presentation skills, with the ability to communicate your ideas clearly and succinctly.
• A receptive and reasoned approach to client and internal feedback.
• The ability to create and execute ideas efficiently and in an organized manner.

Sr Copywriter

We are seeking a talented and passionate Sr Copywriter (+ Sr Art Director) who’s looking to do the best work of their careers to join our growing team. Ideal candidates will have a strong creative vision, exceptional skills, and the ability to work seamlessly to produce world-class work.

Key Responsibilities:

• Craft engaging and persuasive copy for a wide range of mediums, including digital, print, social, and broadcast.
• Work closely with the art director to develop and refine creative concepts.
• Ensure all copy is aligned with the client's brand voice and objectives.
• Conduct research to inform and inspire creative ideas.

Requirements:

• 6+ years of experience in a creative role within an advertising agency or similar environment.
• Proven track record of successful campaigns and creative work.
• Strong portfolio showcasing a variety of projects and mediums.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced and deadline-driven environment.
• A passion for creativity and innovation.

MC Program: 

VML Marketing Coordinator Program is a large global community of approx. 400 employees sitting at the intersection of Microsoft Marketing and agencies teams. 

We coordinate campaigns across Microsoft internal stakeholders, VML global Service Delivery Hub teams,and third-party agencies. Campaigns generate sales leads Microsoft then scores and processes according to their sales strategy. Project Execution Leads are group of client-facing roles that co-ordinate intake of requests from MS stakeholders (marketers) on one side and MC Program delivery across multiple disciplines on the other. 

Purpose of the job:

Project Execution Lead acts between the Event, Commercial, Social, and Data & Insights MCs and the Microsoft stakeholders. In this role Project Execution Lead plays a key role in receiving full briefings for Marketing Projects, advising stakeholders on MC Program services, processes, SLAs, KPIs and tools, and in co-ordination of the MC delivery. 

Responsibilities: 

Planning & Set-up 

• Support marketers in developing an integrated and feasible marketing demand generation plan that connects local marketing execution (demand generation) with automated demand generation 
• Understand global and local governance for planning, setup and measurement of marketing demand generation activities 
• Advise stakeholders on overall MC Program execution processes, SLA, KPIs, tools & services 
• Understand targeting criteria and options relative to local marketing priorities, including working with pre-defined target lists 
• Ensure past learnings and experiences are documented and incorporated into on-going commercial marketing planning and execution 

Execution & Project Management 

• Act as the single point of contact for MS marketing projects execution and for operational commercial marketing activities that involve multiple MC Program disciplines 
• CreateMarketing Projects & Service Requests in the intake tool on behalf of the Microsoft marketer 
• Develop the project plan and coordinate marketing execution with all parties involved in an activity – VML and Microsoft stakeholders, and third parties 
• Deploy tracking tools to track the execution progress & ensure accurate spend attribution 
• Inform stakeholders on progress and resolve issues 
• Support Microsoft stakeholders in organizing cadence meetings, share meeting documentation &follow-up on action points related to MC Program activities 

Measurement & Reporting 

• Ensure measurement plans reflect reporting requirements provided by marketers 
• Support marketer's business objectives by providing standard marketing measurement and reporting plans 
• Ensure business leads are uploaded in a timely manner to Marketo when needed 
• Use reporting provided by Marketing Services teams to provide specific views/information to stakeholders 
• Regularly review Marketing Services performance dashboards to understand campaigns performance and lead stage conversions with increased focused on Marketing outcomes and business results 
• Look across multiple marketing activities to find patterns, best practices and alignment/efficiencies 
• Support marketing governance, requests, reviews performance of locally created emails using provided dashboards. 

Subject Matter Expertise 

• Focus on deployment of standard marketing projects; also able to support local non-standard marketing campaigns 
• Actas ambassador on global commercial marketing tools & services 
• Educate local stakeholders on modern marketing services and tool capabilities 
• Attend Modern Marketing Meet-Ups to ensure up to date knowledge 
• Bring MC Program discipline expertise into campaigns planning and execution when requested or needed 

Required skills & competencies: 

• 2+ years experience in client-facing project and/or account management role 
• High level of compliance with company rules & processes, e. g. personal data protection or brand guidelines
• Proven project management skills & experience, readiness to assume responsibility for own KPIs, track activities progress and meet critical deadlines
• Solid skills in Microsoft tools and software: Word, Excel, PowerPoint, Outlook, Teams
• Solid command skills and ability to share often complex information in structured way
• Comfort in dealing with senior client's and third-party stakeholders
• Ability to simultaneously manage multiple events and activities, and ability to prioritize urgent and important tasks
• A strong team player with ability to establish working relations with culturally diverse internal and external partners
• Strong problem solving skills and orientation to detail
• Fluent English is essential 

À propos du programme MC 

Le programme Marketing Coordinator (MC) de VML rassemble une communauté internationale d’environ 400 collaborateurs, au carrefour des équipes marketing de Microsoft et des équipes agences. 

Notre mission consiste à coordonner les campagnes entre les équipes internes de Microsoft, les équipes du Global Service Delivery Hub de VML et différents partenaires externes. Ces campagnes permettent de générer des leads commerciaux, ensuite évalués et traités par Microsoft selon sa stratégie de vente. 

Au sein de cette organisation, les Project Execution Leads occupent un rôle central. Ils assurent l’interface entre les demandes exprimées par les parties prenantes Microsoft et la mise en œuvre opérationnelle des services du programme MC, en coordination avec plusieurs expertises. 

Finalité du poste 

En tant que Project Execution Lead, vous faites le lien entre les équipes MC spécialisées en événementiel, marketing commercial, social media, data & insights et les parties prenantes chez Microsoft. 

Vous jouez un rôle clé dans la bonne réception des briefs marketing, l’accompagnement des interlocuteurs sur les services, processus, SLA, KPI et outils du programme MC, ainsi que dans la coordination de l’exécution des projets. 

Vos missions

Planification et cadrage

• Accompagner les équipes marketing dans la construction de plans de génération de demande intégrés, réalistes et alignés avec les priorités locales. 

• Faire le lien entre les actions marketing locales et les dispositifs automatisés de génération de demande. 

• Comprendre et appliquer les règles de gouvernance globale et locale liées à la planification, au déploiement et à la mesure des actions marketing. 

• Conseiller les parties prenantes sur les processus du programme MC, les niveaux de service (SLA), les indicateurs de performance (KPI), les outils et les services disponibles. 

• Maîtriser les critères de ciblage et les options d’audience en fonction des enjeux marketing locaux, y compris l’utilisation de listes cibles prédéfinies. 

• Veiller à capitaliser sur les retours d’expérience et à intégrer les apprentissages dans les futures actions marketing.

Exécution et gestion de projet

• Être le point de contact principal pour l’exécution des projets marketing Microsoft impliquant plusieurs expertises du programme MC. 

• Créer, pour le compte des équipes marketing Microsoft, les Marketing Projects et Service Requests dans l’outil de gestion des demandes. 

• Élaborer les plans projets et coordonner leur mise en œuvre avec l’ensemble des parties prenantes concernées : équipes VML, équipes Microsoft et partenaires externes. 

• Mettre en place les outils de suivi nécessaires pour piloter l’avancement des actions et assurer une attribution fiable des dépenses. 

• Assurer une communication régulière sur l’état d’avancement des projets et gérer les points de blocage de manière proactive. 

• Accompagner les parties prenantes Microsoft dans l’organisation des réunions de suivi, le partage des comptes rendus et le suivi des actions liées au programme MC.

Mesure et reporting

• S’assurer que les plans de mesure répondent aux besoins de reporting définis par les équipes marketing. 

• Contribuer aux objectifs business des marketeurs en proposant des plans de mesure et de reporting standardisés. 

• Veiller à ce que les leads soient intégrés dans Marketo dans les délais requis, lorsque cela est nécessaire. 

• Exploiter les reportings fournis par les équipes Marketing Services afin de produire des analyses et des vues adaptées aux besoins des parties prenantes. 

• Analyser régulièrement les tableaux de bord de performance pour suivre les résultats des campagnes, les conversions de leads et les impacts business. 

• Identifier, à travers plusieurs actions marketing, les tendances, bonnes pratiques et leviers d’optimisation. 

• Contribuer à la gouvernance marketing ainsi qu’au suivi et à l’évaluation des performances des e-mails créés localement, à l’aide des dashboards disponibles.

Expertise et accompagnement

• Intervenir principalement sur le déploiement de projets marketing standard, tout en étant en mesure de soutenir certaines campagnes locales plus spécifiques. 

• Jouer un rôle d’ambassadeur des outils et services globaux de marketing commercial. 

• Sensibiliser les équipes locales aux pratiques de marketing moderne et aux capacités offertes par les outils. 

• Participer aux Modern Marketing Meet-Ups afin de maintenir vos connaissances à jour. 

• Apporter votre expertise métier dans la planification et l’exécution des campagnes lorsque cela est nécessaire. 

Profil recherché 

Vous avez déjà évolué dans un environnement orienté client et projet, et vous êtes à l’aise dans des contextes internationaux, structurés et exigeants. 

Vous apportez notamment : 

• Au moins 2 ans d’expérience dans un rôle de gestion de projet et/ou de gestion de compte avec une forte dimension relation client. 

• Une excellente rigueur dans le respect des règles, processus et standards de l’entreprise, notamment en matière de protection des données personnelles et de guidelines de marque. 

• Une expérience confirmée en gestion de projet, avec la capacité à piloter vos indicateurs, suivre l’avancement des activités et respecter des délais critiques. 

• Une bonne maîtrise des outils Microsoft : Word, Excel, PowerPoint, Outlook et Teams. 

• De solides compétences en communication, avec la capacité de structurer et de transmettre clairement des informations parfois complexes. 

• Une aisance relationnelle avec des interlocuteurs variés, y compris des parties prenantes senior et des partenaires externes. 

• La capacité à gérer plusieurs projets ou activités en parallèle, tout en sachant prioriser efficacement. 

• Un fort esprit d’équipe et une réelle capacité à collaborer avec des partenaires internes et externes issus de cultures diverses. 

• De très bonnes compétences en résolution de problèmes, ainsi qu’un grand sens du détail. 

• Une maîtrise courante de l’anglais, indispensable dans le cadre du poste. 

We are seeking an experienced and driven Account Supervisor to join our Client Services team in Toronto. This is a pivotal role that sits at the heart of our agency — bridging client relationships, creative thinking, and flawless execution.

What makes this role unique? You'll have the exciting opportunity to work across two distinct client portfolios — one in the Financial Services sector and one in the Consumer Packaged Goods (CPG) space. This dual-category exposure means no two days will look the same, and you'll be building a diverse, highly marketable skill set that spans two of the most dynamic industries in marketing today.

What You'll Do

Client Leadership

• Serve as a primary day-to-day contact for both your Financial Services and CPG clients, building trusted, long-term partnerships.
• Proactively identify opportunities to grow client business, bringing forward new ideas, solutions, and strategic recommendations.
• Navigate the distinct needs, compliance requirements, and cultural nuances of both the financial services and CPG categories with confidence and agility.
• Lead client status meetings, presentations, and reviews, ensuring clear and consistent communication at all times.

Project & Campaign Management

• Oversee the end-to-end management of integrated campaigns — from brief to delivery — ensuring work is on time, on budget, and on strategy.
• Partner closely with creative, strategy, production, and media teams to ensure seamless collaboration and exceptional output.
• Manage project scopes, timelines, and budgets across multiple concurrent workstreams.
• Mitigate risks proactively, flagging issues early and proposing solutions before they become problems.

Strategic Thinking

• Contribute to the development of strategic briefs and campaign frameworks that inspire great creative work.
• Stay current on industry trends, competitive activity, and consumer insights relevant to both financial services and CPG categories.
• Support senior leadership in developing growth plans, proposals, and new business materials.

Team Development

• Mentor and guide junior account team members, fostering a culture of accountability, curiosity, and excellence.
• Model a collaborative and positive working style that sets the tone for the broader team.

What You Bring

• 5–7 years of experience in account management within an agency environment, ideally with  some exposure to regulated categories (financial services experience is a strong asset) and/or CPG/FMCG brands.
• Proven ability to manage multiple clients or workstreams simultaneously without dropping the ball.
• Strong understanding of integrated marketing — from brand and content to digital, social, and production.
• Exceptional communication and presentation skills — you can distill complex information into clear, compelling narratives for clients and internal teams alike.
• A strategic mindset paired with a detail-oriented, executional drive — you can zoom out to see the big picture and zoom in when precision matters.
• Demonstrated ability to build and sustain strong client relationships, earning trust through responsiveness, expertise, and sound judgment.
• A collaborative, solutions-first attitude with a healthy appetite for challenge and change.