We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

We’re looking for a Strategist to conceptualize and build full social media campaigns for a variety of our clients. In this role you'll use your extensive knowledge of social media, the latest trends, and research data to elevate campaign and brand strategies for our clients. You’ll play a crucial role in helping to chart the path forward for our clients and deliver on larger, more exciting solutions for them.

What You'll Do Here:

• Participate in campaign development, deployment tactics, and proactive strategic social media planning.
• Develop the guiding brand platform (ex. Positioning & narrative direction, core values, tonal direction, & brand personality) for clients across a various and wide ranging list of business categories
• Performing qualitative market research and directing quantitative research when required
• Work with clients to develop the organization's social voice and persona, provide social media consultation, and campaign specific social strategies for organic and paid social.
• Writing is clear and succinct. 
• Able to lead strategic discussions and provide clear recommendations and documents with minimal direction or supervision. Able to present internally and to clients with confidence and clarity
• Experience creating Social Media Playbooks and Social Media best practice protocols.
• Identify gaps and opportunities in content plans for new & existing clients
• Extensive experience and knowledge with Instagram, TikTok, Facebook, Twitter, YouTube, etc.
• Remain on the pulse of social media trends, ecosystem changes, and best practices to optimize strategies and educate the larger Viral Nation community.
• Ability to decipher information using data & measurement tools
• Involvement in new business pitch presentations

You'll Need To Have:

• 3-5 years of professional experience with strategy and social media platforms  - agency experience preferred 
• Experience and a deep understanding using Instagram, TikTok, Facebook, LinkedIn, Youtube, and Twitter.
• Knowledge and understanding of many key industries (CPG, Gaming, Tech, Retail)
• Ability to write an informative brief that clearly and confidently articulates vision and process.
• Ability to translate direction from internal leadership and external clients into social media strategies and deliverables.
• Responsive and available to meet the demands of clients across multiple time zones.
• Proficiency with social media management and analytical tools
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
• Experience growing brands on social media 

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Please note for this role applicants must be able to fluently communicate in Spanish.

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

This role is a strategic leadership position responsible for developing and executing impactful marketing strategies, primarily within the influencer marketing space. The ideal candidate will possess a strong background in agency or in-house marketing, with proven experience in proposal development, campaign management, and team leadership. This individual will be adept at translating data into actionable insights, collaborating effectively with internal and external stakeholders, and driving high-quality outputs within a fast-paced environment. Excellent communication, organizational skills, and a deep understanding of the digital landscape are essential for success in this role.

What You'll Do Here:

• Developing integrated strategies for potential and existing clients, collaborating with executives and senior leadership.
• Overseeing proposal development: identifying gaps, refining structure and flow, streamlining content, and ensuring inclusion of key elements.
• Developing and implementing methods and frameworks to enhance the team's strategic thinking and content creation.
• Leading collaborative work sessions, synthesizing output, and presenting confidently internally and externally.
• Translating data (qualitative and quantitative) into actionable strategies, identifying research gaps.
• Ensuring internal alignment and rallying stakeholders behind strategic recommendations.
• Providing strategic leadership, introducing relevant processes, tools, and training.
• Leading creative brainstorms with stakeholders and clients.
• Managing the Strategy team: including hiring, onboarding, training, workflow planning, project coordination (including RFPs), and day-to-day management.
• Maintaining up-to-date proposal templates, asset banks, and a database of proposals and projects.
• Fostering a positive team culture, providing counsel, and overseeing work quality and client transitions.
• Sharing learnings, best practices, and industry insights.
• Guiding decision-making and providing counsel to internal and external stakeholders, including ELT.
• Promoting innovation by sharing new tools, processes, and industry news.
• Overseeing timelines and guiding multiple projects and departments.
• Interpreting RFPs and delegating tasks effectively.
• Continuously seeking process efficiencies.

You'll Need To Have:

• Bachelor's degree/diploma in Communications, Marketing, PR, Business, or equivalent experience.
• 8+ years of agency/in-house experience in marketing strategy, creative accounts, or influencer marketing (2-3 years specifically in influencer marketing preferred).
• Experience developing creative strategies for RFPs/pitches and coordinating/ideating strategic campaigns across internal/client/partner teams.
• 2+ years of team and project management experience.
• Proven ability to conduct quantitative/qualitative research, analyze data, and translate insights into actionable strategies across various digital channels (omnichannel experience preferred).
• Excellent communication (written, verbal, presentation), interpersonal, and organizational skills, with the ability to work under pressure and meet tight deadlines; proficiency in Google Workspace and Microsoft Office.

This role is a strategic leadership position responsible for developing and executing impactful marketing strategies, primarily within the influencer marketing space. The ideal candidate will possess a strong background in agency or in-house marketing, with proven experience in proposal development, campaign management, and team leadership. This individual will be adept at translating data into actionable insights, collaborating effectively with internal and external stakeholders, and driving high-quality outputs within a fast-paced environment. Excellent communication, organizational skills, and a deep understanding of the digital landscape are essential for success in this role.

What You'll Do Here:

• Developing integrated strategies for potential and existing clients, collaborating with executives and senior leadership.
• Overseeing proposal development: identifying gaps, refining structure and flow, streamlining content, and ensuring inclusion of key elements.
• Developing and implementing methods and frameworks to enhance the team's strategic thinking and content creation.
• Leading collaborative work sessions, synthesizing output, and presenting confidently internally and externally.
• Translating data (qualitative and quantitative) into actionable strategies, identifying research gaps.
• Ensuring internal alignment and rallying stakeholders behind strategic recommendations.
• Providing strategic leadership, introducing relevant processes, tools, and training.
• Leading creative brainstorms with stakeholders and clients.
• Managing the Strategy team: including hiring, onboarding, training, workflow planning, project coordination (including RFPs), and day-to-day management.
• Maintaining up-to-date proposal templates, asset banks, and a database of proposals and projects.
• Fostering a positive team culture, providing counsel, and overseeing work quality and client transitions.
• Sharing learnings, best practices, and industry insights.
• Guiding decision-making and providing counsel to internal and external stakeholders, including ELT.
• Promoting innovation by sharing new tools, processes, and industry news.
• Overseeing timelines and guiding multiple projects and departments.
• Interpreting RFPs and delegating tasks effectively.
• Continuously seeking process efficiencies.

You'll Need To Have:

• Bachelor's degree/diploma in Communications, Marketing, PR, Business, or equivalent experience.
• 8+ years of agency/in-house experience in marketing strategy, creative accounts, or influencer marketing (2-3 years specifically in influencer marketing preferred).
• Experience developing creative strategies for RFPs/pitches and coordinating/ideating strategic campaigns across internal/client/partner teams.
• 2+ years of team and project management experience.
• Proven ability to conduct quantitative/qualitative research, analyze data, and translate insights into actionable strategies across various digital channels (omnichannel experience preferred).
• Excellent communication (written, verbal, presentation), interpersonal, and organizational skills, with the ability to work under pressure and meet tight deadlines; proficiency in Google Workspace and Microsoft Office.

The Director, Strategy (Post Sale Delivery) is a senior departmental leader responsible for driving strategic excellence across all delivery work for enterprise-level clients. This role ensures seamless, data-backed, end-to-end strategy implementation across services, including influencer marketing, owned channels, content, experiential, and integrated programs.

This leader owns the strategy once the deal is sold, partnering closely with pre-sale Strategy counterparts to deeply understand the vision, commitments, and scope. They establish early trust with clients and internal teams to ensure a seamless handover and maintain strategic integrity throughout delivery.

Working hand-in-hand with Client Services, Operations, and Business Intelligence, the Director ensures that every program is executed with precision, backed by insights, and optimized for measurable success. They are responsible for translating performance signals and market data into meaningful strategic direction, ongoing optimizations, QBR narratives, upsell opportunities, and long-term growth strategies.

The Director leads a team of strategists across client portfolios, maintaining a pulse on the day-to-day while simultaneously shaping the big picture—setting strategic standards, elevating team capability, and reinforcing our position as an innovative, data-led, social-first partner to the world’s leading brands.

What You'll Do Here:

Strategic Leadership & Post-Sale Excellence

• Own end-to-end strategic delivery across enterprise-level client programs, ensuring all work is aligned to client objectives and grounded in data.
• Partner closely with pre-sale strategists to understand what was sold, ensuring seamless transitions and maintaining strategic continuity from pitch to execution.
• Serve as the strategic anchor during onboarding and throughout delivery, establishing strong relationships with clients and guiding long-term strategic direction.
• Lead the development, optimization, and execution of integrated marketing strategies across influencer, social, content, and experiential services.

Cross-Functional Collaboration with Operations, Client Services & BI

• Work in close partnership with Client Services and Business Intelligence to ensure all strategies are measurable, insight-driven, and tied to meaningful KPIs.
• Partner with BI to define measurement frameworks, interpret performance data, craft QBR insights, and surface strategic growth opportunities.
• Collaborate with Operations on scoping, resourcing, prioritization, and process optimization across multiple verticals, categories, and workstreams.
• Ensure that BI outputs are appropriately translated into clear strategic recommendations and executive-ready narratives.
• Streamline cross-functional communication to ensure flawless execution and alignment across all service lines.

Team Leadership, Enablement & Strategic Standards

• Lead, mentor, and develop a team of strategists supporting enterprise portfolios across multiple categories.
• Maintain oversight of day-to-day strategy execution while also guiding long-term strategic direction and innovation.
• Build frameworks, tools, and standards that elevate strategic output across delivery teams.
• Provide thought leadership, training, and capability development that strengthens strategic maturity across the organization.

Data-Backed Insights, Narrative Development & Growth

• Work closely with BI to interpret data and performance trends, transforming insights into actionable strategic recommendations.
• Lead your team in the development of compelling, data-backed narratives for QBRs, strategic roadmaps, and optimization recommendations.
• Identify expansion opportunities, whitespace, and long-term growth pathways for clients—grounded in business objectives, performance data, and market trends.
• Partner with Client Services and BI to build strong upsell and renewal strategies, influencing client decision-making with strategic clarity and confidence.
• Serve as a senior strategic advisor to client executives, translating complex challenges into innovative, actionable solutions.

Enterprise-Level Strategic Execution & Operational Expertise

• Oversee strategic delivery across complex, multi-stakeholder accounts, ensuring consistency, quality, and business impact.
• Manage cross-team resourcing and workflow orchestration across multiple verticals, categories, and service offerings.
• Ensure all strategic outputs meet the highest standards of rigor, innovation, operational feasibility, and measurability.
• Navigate ambiguity with confidence, providing clear direction, strategic judgment, and proactive problem-solving across teams.
  
  

You'll Need To Have:

• 8+ years of experience in strategy, integrated marketing, social, content, or influencer within an agency environment.
• Experience leading strategic delivery for enterprise-level clients across multiple verticals.
• Strong experience partnering with Business Intelligence teams to drive insights-led strategy and performance measurement.
• Proven ability to lead, mentor, and inspire strategists in a fast-paced, high-growth environment.
• Exceptional communication, presentation, and executive storytelling skills.
• Demonstrated ability to turn data into strategic decisions, compelling narratives, and client-ready recommendations.
• Operational expertise with experience managing complex workflows, resourcing, and multi-team collaboration.
• Business-oriented mindset with a passion for driving growth, innovation, and strategic excellence.

The Director, Strategy (Post Sale Delivery) is a senior departmental leader responsible for driving strategic excellence across all delivery work for enterprise-level clients. This role ensures seamless, data-backed, end-to-end strategy implementation across services, including influencer marketing, owned channels, content, experiential, and integrated programs.

This leader owns the strategy once the deal is sold, partnering closely with pre-sale Strategy counterparts to deeply understand the vision, commitments, and scope. They establish early trust with clients and internal teams to ensure a seamless handover and maintain strategic integrity throughout delivery.

Working hand-in-hand with Client Services, Operations, and Business Intelligence, the Director ensures that every program is executed with precision, backed by insights, and optimized for measurable success. They are responsible for translating performance signals and market data into meaningful strategic direction, ongoing optimizations, QBR narratives, upsell opportunities, and long-term growth strategies.

The Director leads a team of strategists across client portfolios, maintaining a pulse on the day-to-day while simultaneously shaping the big picture—setting strategic standards, elevating team capability, and reinforcing our position as an innovative, data-led, social-first partner to the world’s leading brands.

What You'll Do Here:

Strategic Leadership & Post-Sale Excellence

• Own end-to-end strategic delivery across enterprise-level client programs, ensuring all work is aligned to client objectives and grounded in data.
• Partner closely with pre-sale strategists to understand what was sold, ensuring seamless transitions and maintaining strategic continuity from pitch to execution.
• Serve as the strategic anchor during onboarding and throughout delivery, establishing strong relationships with clients and guiding long-term strategic direction.
• Lead the development, optimization, and execution of integrated marketing strategies across influencer, social, content, and experiential services.

Cross-Functional Collaboration with Operations, Client Services & BI

• Work in close partnership with Client Services and Business Intelligence to ensure all strategies are measurable, insight-driven, and tied to meaningful KPIs.
• Partner with BI to define measurement frameworks, interpret performance data, craft QBR insights, and surface strategic growth opportunities.
• Collaborate with Operations on scoping, resourcing, prioritization, and process optimization across multiple verticals, categories, and workstreams.
• Ensure that BI outputs are appropriately translated into clear strategic recommendations and executive-ready narratives.
• Streamline cross-functional communication to ensure flawless execution and alignment across all service lines.

Team Leadership, Enablement & Strategic Standards

• Lead, mentor, and develop a team of strategists supporting enterprise portfolios across multiple categories.
• Maintain oversight of day-to-day strategy execution while also guiding long-term strategic direction and innovation.
• Build frameworks, tools, and standards that elevate strategic output across delivery teams.
• Provide thought leadership, training, and capability development that strengthens strategic maturity across the organization.

Data-Backed Insights, Narrative Development & Growth

• Work closely with BI to interpret data and performance trends, transforming insights into actionable strategic recommendations.
• Lead your team in the development of compelling, data-backed narratives for QBRs, strategic roadmaps, and optimization recommendations.
• Identify expansion opportunities, whitespace, and long-term growth pathways for clients—grounded in business objectives, performance data, and market trends.
• Partner with Client Services and BI to build strong upsell and renewal strategies, influencing client decision-making with strategic clarity and confidence.
• Serve as a senior strategic advisor to client executives, translating complex challenges into innovative, actionable solutions.

Enterprise-Level Strategic Execution & Operational Expertise

• Oversee strategic delivery across complex, multi-stakeholder accounts, ensuring consistency, quality, and business impact.
• Manage cross-team resourcing and workflow orchestration across multiple verticals, categories, and service offerings.
• Ensure all strategic outputs meet the highest standards of rigor, innovation, operational feasibility, and measurability.
• Navigate ambiguity with confidence, providing clear direction, strategic judgment, and proactive problem-solving across teams.
  
  

You'll Need To Have:

• 8+ years of experience in strategy, integrated marketing, social, content, or influencer within an agency environment.
• Experience leading strategic delivery for enterprise-level clients across multiple verticals.
• Strong experience partnering with Business Intelligence teams to drive insights-led strategy and performance measurement.
• Proven ability to lead, mentor, and inspire strategists in a fast-paced, high-growth environment.
• Exceptional communication, presentation, and executive storytelling skills.
• Demonstrated ability to turn data into strategic decisions, compelling narratives, and client-ready recommendations.
• Operational expertise with experience managing complex workflows, resourcing, and multi-team collaboration.
• Business-oriented mindset with a passion for driving growth, innovation, and strategic excellence.

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

In this pivotal role, you will play a key part in shaping the future of our organization by leveraging data to drive informed decision-making for our clients and us. As an Analytic Lead, you will work collaboratively across departments to extract meaningful patterns, trends, and insights that will guide both our and client strategy. If you are an expert storyteller and thrive in a fast-paced environment, enjoy translating complex data into compelling narratives, and are ready to make a significant impact, we want to hear from you. Join us on the forefront of data-driven innovation and help steer our company towards continued success.

Responsibilities:

• Serve as a senior analytics partner to account, strategy, and executive stakeholders, translating business objectives into scalable, best-in-class measurement frameworks that power social-first and commerce-driven growth.
• Act as the trusted advisor to executive leadership, shaping marketing, retail, and digital investment decisions through clear, data-driven insights tied to revenue impact.
• Own the end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring a direct and measurable connection between spend and commercial outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and brick-and-mortar partners by developing predictive models that link media investment, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize advanced ROI frameworks, including brand lift, sales lift, incrementality testing, multi-touch attribution, and marketing mix modeling to optimize channel mix, budget allocation, and long-term growth.
• Build scalable systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, translating insights into creative and platform optimization strategies.
• Identify emerging consumer behavior and digital engagement trends to inform brand strategy, innovation pipelines, and go-to-market planning.
• Lead, mentor, and scale a high-performing analytics team, cultivating a culture of analytical rigor, commercial acumen, and executive-level storytelling.
• Oversee the development of scalable data infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized executive reporting.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 7–10+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

Viral Nation is looking for a seasoned Principal Product Manager to own the vision, strategy, and execution of our core data and platforms. This is a highly technical and strategic role focused on building the "data-as-a-product" foundation that powers our products, services, internal operations, and advanced AI workloads.

We are seeking a leader who thinks in terms of data architecture, scalability, and quality. You will be responsible for the roadmap of our data pipelines, data warehousing solutions, and the systems that make data accessible, reliable, and "AI-ready" for all stakeholders, from business intelligence analysts to marketing specialists. Your work will be critical in developing the data infrastructure that fuels our Big Data solutions and the next generation of AI-driven products and services.

What You'll Do Here:

• Define and own the product vision, strategy, and roadmap for Viral Nation's data platform, focusing on data pipelines (ETL/ELT), data warehousing, and analytics infrastructure.
• Translate complex business needs and AI/ML requirements into clear, technical user stories and specifications for data engineering teams.
• Develop a deep functional and technical understanding of our data architecture, from ingestion and transformation to storage and consumption, to identify bottlenecks and opportunities for innovation.
• Partner directly with the AI Science team to define requirements and build scalable data solutions for tuning, evaluating, and deploying AI models.
• Act as a key technical partner to data engineers and analysts, using your strong SQL skills to perform data analysis, validate data models, and ensure data quality.
• Work in close partnership with data engineering, architecture, engineering, application, and AI teams to ensure our data platform meets their needs for reliability, scalability, and performance.
• Define and monitor key performance indicators (KPIs) for the data platform, such as data freshness, pipeline uptime, and query performance, to drive continuous improvement.
• Research, evaluate, and recommend new data technologies, tools, and partners (e.g., in the data warehousing, transformation, or observability space) to enhance our platform capabilities.
• Work closely with the Product, Engineering, DevOps and AI teams to align the data platform roadmap with overarching technology goals.
• Be comfortable in a highly dynamic, agile environment
• Stay current with emerging technologies and trends in data engineering, data warehousing, and AI systems.

What You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 7+ years’ experience in technical product management, with at least 3-5 years specifically focused on data platforms, data warehousing, or data infrastructure.
• Strong SQL skills are essential. You must be comfortable writing complex queries, analyzing data, and validating data models independently.
• Deep technical knowledge of modern data ecosystems, including data pipeline (ETL/ELT) orchestration (e.g., Airflow, dbt) and data warehousing concepts and architecture.
• Direct experience with Snowflake (data warehousing, streams, tasks) is a major plus.
• Strong knowledge of the concepts, tools, practices and techniques of product management and working in an agile environment.
• Strong experience with agile project management and tools (Jira is required), particularly in managing technical backlogs for data engineering teams.
• Experience with cloud data services, especially GCP, is a strong asset.
• Exceptional ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Knowledge of Machine Learning concepts is a strong asset.

The Creator Relations Manager is responsible for identifying, engaging, and procuring strategic influencer partnerships that align with client goals and objectives. This representative requires a deep understanding of the creator economy, social media landscape, strong influencer discovery capabilities, and the ability to build lasting relationships with influencers and talent agencies. 

Responsibilities:

• Source potential content creators/influencers through online channels (e.g. social platforms and professional networks) across gaming, technology, lifestyle and entertainment verticals, ensuring alignment with diverse client briefs and campaign objectives
• Develop and execute negotiation strategies for all partnerships, ensuring competitive pricing through market analysis and performance data
• Manage the end-to-end process of sourcing, drafting proposals, finalizing agreements, and managing multifaceted compensation structures (including flat fees, performance incentives, and value-in-kind)
• Communicate the unique value proposition of our clients to agencies and creators through meetings, presentations, and marketing materials
• Provide general assistance to the team with ongoing projects for our broad Client base
• Work closely with the Marketing and Talent divisions to address gaps in our Talent inventory
• Establish a living database and record of all Talent to be leveraged for procurement and/or monitoring growth for later engagement
• Engage daily with social platforms to identify trends, up-and-coming creators, and cultural moments that can be leveraged for impactful client partnerships
• Provide support on influencer strategies for proposals and pitches, offering insights into target influencer verticals within the market and content verticals to secure impactful partnerships
• Work closely with teams to strategize and execute influencer campaigns to exceed client expectations
• Support an environment of empowerment for team and colleagues with the resources, tools, and support they need to encourage them to anticipate and exceed expectations

Qualifications and Skills:

• Is an active participant and consumer of the social media industry
• Must possess 3+ years of experience with Influencer Marketing, Business Development, or in a sales environment, with a dual focus on creator cultivation and client-facing involvement including the ability to develop and deliver compelling decks and presentations.
• Demonstrate knowledge of, and prior experience with, analyzing social media metrics to make informed strategic decision-making (CPM, CPV, CTR, Conversion Rate)
• Demonstrated ability to build and maintain strong industry relationships, including established networks with creators and talent agencies, to enhance talent discovery and campaign execution
• Strong negotiation and relationship-building skills with creators/influencers and agencies
• Strong organizational skills with high attention to detail and the ability to manage multiple campaigns and a vast volume of creators/influencers at any given time simultaneously
• Excellent communication (full proficiency in English) and interpersonal skills
• Previous experience with Hubspot, Monday, Creator Discovery Tools, Kantata, TikTok Creator Marketplace, and PandaDoc is a plus

The Director, Business Intelligence will lead enterprise-wide analytics strategy for a major consumer packaged goods (CPG) organization. This role is responsible for building and leading a high-performing team of analysts delivering actionable insights across sales forecasting, retail performance, campaign measurement, and influencer/paid/social strategy optimization.

This leader will serve as a strategic thought partner to Sales, Marketing, Brand, eCommerce, Finance, and Executive Leadership, translating data into commercial growth opportunities, driving ROI, and embedding analytics into core business decision-making. The role combines strategic vision, technical depth, cross-functional leadership, and team development.

Responsibilities:

• Act as a senior analytics partner to client account, strategy, and service teams by translating client objectives into scalable, best-in-class measurement frameworks that support social-first marketing performance.
• Serve as the senior analytics advisor to executive leadership, shaping marketing, retail, and social investment decisions through data-driven insights.
• Elevate analytics from reporting to strategic advantage by synthesizing data into clear narratives that inform brand positioning, channel strategy, and enterprise decision-making.
• Own end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring clear linkage between investment and revenue outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and offline retail partners by developing predictive models that connect media spend, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize robust ROI frameworks, including brand lift studies, sales lift studies, incrementality testing, multi-touch attribution, and marketing mix modeling, translating insights into optimized channel mix and budget allocation.
• Build scalable measurement systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, informing creative strategy and platform optimization.
• Identify emerging consumer and digital engagement trends to inform brand strategy, innovation, and go-to-market planning.
• Build, lead, and mentor a high-performing analytics team, fostering a culture of analytical rigor, commercial acumen, and executive-ready storytelling.
• Design and oversee scalable data collection and reporting infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized presentations.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 12+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

We have one of the largest and most advanced proprietary data infrastructures in the world, spanning social, customer, and sourced datasets. The next step is transformation - turning that data into scalable, AI-driven solutions that unlock new value for our teams and our clients. We’re seeking a Solution Architect - part innovator, part engineer, part strategist - who can take this immense data foundation and create global-leading, intelligence-based tools, models, and managed solutions. This is a role for a true builder of applied intelligence, capable of bridging advanced data science with real-world business impact.

What You'll Do Here:

• Partner with executive, strategy, and client teams to identify opportunities where data and AI can deliver measurable impact across creator selection, content performance, audience alignment, and trend forecasting.
• Architect and build robust, intelligent dashboards, models, and frameworks that convert complex datasets into intuitive, actionable solutions.
• Design and implement scalable data models and analytical systems that support enterprise-grade use cases.
• Lead the translation of ambiguous business challenges into concrete technical requirements and AI-powered solutions.
• Develop and optimize advanced SQL queries and data pipelines across platforms like Snowflake and BigQuery to operationalize your models.
• Collaborate with the Data Engineering and AI teams to ensure data quality, infrastructure alignment, and system efficiency.
• Build internal enablement tools that democratize insight — empowering non-technical teams to use, understand, and scale data-driven solutions.
• Experiment with and deploy emerging AI methods (LLMs, embeddings, predictive modelling) to surface new intelligence layers from social and behavioural data.
• Champion data-driven culture by educating internal teams on analytics best practices and data literacy.
• Continuously evaluate and introduce new technologies, frameworks, and methodologies that advance our intelligence capabilities.

You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 5+ years of experience in Solution Architecture, Data Analytics, Business Intelligence, or similar role, ideally within a data-heavy or AI-enabled environment.
• Expert proficiency in SQL with experience designing performant, complex data transformations.
• Hands-on experience with modern BI platforms such as Sigma, Tableau, Looker, or Power BI.
• Direct experience with Sigma is a strong plus.
• Strong knowledge of cloud data platforms, including Snowflake and Google BigQuery.
• Deep understanding of data modeling, data warehousing, and analytical design principles.
• Product-minded approach with the ability to design intuitive tools and solutions for non-technical users.
• Comfortable operating in ambiguous and fast-evolving problem spaces, transforming open-ended questions into actionable data products.
• Demonstrated passion for uncovering insights in social, consumer, or behavioral data.
• Background in marketing, the creator economy, or social intelligence is a strong asset.

We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign performance, and maximizing ROI through advanced analytics and insights generation. This position offers an exciting opportunity for an analytical thinker with a passion for marketing to make a significant impact within our organization.

What You'll Do Here:

• Lead the development and delivery of strategic reports and insights, translating complex data into actionable recommendations that drive business growth and marketing optimization.
• Conduct advanced analysis and modeling using both primary and secondary research methods to uncover trends, opportunities, and performance drivers.
• Act as a strategic partner to cross-functional teams, providing data-driven recommendations to support key business initiatives and decision-making.
• Develop and optimize sophisticated dashboards and reporting frameworks using BI tools to enable leadership with real-time, actionable insights.
• Ensure data governance and compliance, collaborating with technology, product, and data engineering teams to maintain data integrity and regulatory standards.
• Drive process improvements and innovation, identifying opportunities to enhance analytical capabilities, streamline workflows, and implement best practices.
• Manage and consolidate data from diverse sources, ensuring comprehensive and high-quality inputs for business analysis and strategic planning.
• Provide mentorship and guidance to junior team members, fostering knowledge sharing and skill development across the team.
• Stay ahead of industry trends and emerging technologies, leveraging insights to provide thought leadership and shape future business strategies.
• Lead stakeholder engagements, effectively communicating insights, recommendations, and complex data concepts to non-technical audiences at various organizational levels.

You'll Need To Have:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, Business Analytics, or a related field; Master's degree preferred.
• 5+ years of experience in marketing analytics, data analysis, or related roles. Marketing agency work experience preferred.
• Experience with DSPs, Paid Media, and social media platforms preferred.
• Experience in executing brand tracking and Brand Lift research preferred.
• Experience in Google Cloud Platforms and BI tools such as Looker and Looker Studio preferred.
• Proficiency in data analysis tools such as Python, R, SQL, or similar scripting languages.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical audiences.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a passion for problem-solving and continuous improvement.

As the Director of Creator Relations at Viral Nation, you will lead a dynamic team responsible for recruiting top-tier influencers and creators in alignment with our segmentation and Ideal Customer Profiles (ICPs). Your role is crucial in sourcing, negotiating, and maintaining communication with influencers and creators. Additionally, you will build and manage relationships with talent agencies across key verticals. A significant part of your role involves driving the adoption of Viral Nation's technologies among influencers and achieving specific targets that contribute to the strategic growth objectives of the company.

Team Leadership and Development:

• Lead and develop the Creator Relations team towards achieving set targets.
• Instill a culture of high performance, innovation, and goal orientation.

Recruitment and Segmentation:

• Strategically recruit influencers and creators, aligning with Viral Nation’s segmentation strategies and ICPs.
• Implement recruitment strategies aimed at achieving specific growth targets.

Negotiation and Communication:

• Lead negotiations with a focus on meeting and exceeding recruitment and performance targets
• Ensure clear, consistent, and strategic communication with influencers and creators

Relationship Building and Management:

• Develop relationships with talent agencies, creators, and clients;  focusing on strategic growth and target achievement
• Serve as the primary strategic liaison between Viral Nation and external networks.

Technology Integration and Utilization:

• Drive the adoption and effective use of Viral Nation’s technologies, aligning with strategic growth plans with regards to influencer onboarding and management
• Facilitate training and support for technology platforms to maximize influencer performance and target realization

Strategic Planning and Execution:

• Offer strategic insight on relevant creators during planning of influencer campaigns with a focus on meeting growth objectives
• Align creator relations strategies with the company’s overarching business and growth goals

Performance Analysis and Reporting:

• Work with data and operations teams to regularly analyze and report on the performance of influencer partnerships against targets
• Utilize data-driven insights to optimize strategies for target achievement and growth

Qualifications and Skills:

• 7+ years of experience in the Talent and Influencer industry
• Is an active participant and consumer of the social media industry
• Demonstrated knowledge of, and prior experience with, analyzing social media metrics
• Prior experience working with digital content creators, and/or influencers

We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign performance, and maximizing ROI through advanced analytics and insights generation. This position offers an exciting opportunity for an analytical thinker with a passion for marketing to make a significant impact within our organization.

What You'll Do Here:

• Lead the development and delivery of strategic reports and insights, translating complex data into actionable recommendations that drive business growth and marketing optimization.
• Conduct advanced analysis and modeling using both primary and secondary research methods to uncover trends, opportunities, and performance drivers.
• Act as a strategic partner to cross-functional teams, providing data-driven recommendations to support key business initiatives and decision-making.
• Develop and optimize sophisticated dashboards and reporting frameworks using BI tools to enable leadership with real-time, actionable insights.
• Ensure data governance and compliance, collaborating with technology, product, and data engineering teams to maintain data integrity and regulatory standards.
• Drive process improvements and innovation, identifying opportunities to enhance analytical capabilities, streamline workflows, and implement best practices.
• Manage and consolidate data from diverse sources, ensuring comprehensive and high-quality inputs for business analysis and strategic planning.
• Provide mentorship and guidance to junior team members, fostering knowledge sharing and skill development across the team.
• Stay ahead of industry trends and emerging technologies, leveraging insights to provide thought leadership and shape future business strategies.
• Lead stakeholder engagements, effectively communicating insights, recommendations, and complex data concepts to non-technical audiences at various organizational levels.

You'll Need To Have:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, Business Analytics, or a related field; Master's degree preferred.
• 5+ years of experience in marketing analytics, data analysis, or related roles. Marketing agency work experience preferred.
• Experience with DSPs, Paid Media, and social media platforms preferred.
• Experience in executing brand tracking and Brand Lift research preferred.
• Experience in Google Cloud Platforms and BI tools such as Looker and Looker Studio preferred.
• Proficiency in data analysis tools such as Python, R, SQL, or similar scripting languages.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical audiences.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a passion for problem-solving and continuous improvement.

As the Director of Creator Relations at Viral Nation, you will lead a dynamic team responsible for recruiting top-tier influencers and creators in alignment with our segmentation and Ideal Customer Profiles (ICPs). Your role is crucial in sourcing, negotiating, and maintaining communication with influencers and creators. Additionally, you will build and manage relationships with talent agencies across key verticals. A significant part of your role involves driving the adoption of Viral Nation's technologies among influencers and achieving specific targets that contribute to the strategic growth objectives of the company.

Team Leadership and Development:

• Lead and develop the Creator Relations team towards achieving set targets.
• Instill a culture of high performance, innovation, and goal orientation.

Recruitment and Segmentation:

• Strategically recruit influencers and creators, aligning with Viral Nation’s segmentation strategies and ICPs.
• Implement recruitment strategies aimed at achieving specific growth targets.

Negotiation and Communication:

• Lead negotiations with a focus on meeting and exceeding recruitment and performance targets
• Ensure clear, consistent, and strategic communication with influencers and creators

Relationship Building and Management:

• Develop relationships with talent agencies, creators, and clients;  focusing on strategic growth and target achievement
• Serve as the primary strategic liaison between Viral Nation and external networks.

Technology Integration and Utilization:

• Drive the adoption and effective use of Viral Nation’s technologies, aligning with strategic growth plans with regards to influencer onboarding and management
• Facilitate training and support for technology platforms to maximize influencer performance and target realization

Strategic Planning and Execution:

• Offer strategic insight on relevant creators during planning of influencer campaigns with a focus on meeting growth objectives
• Align creator relations strategies with the company’s overarching business and growth goals

Performance Analysis and Reporting:

• Work with data and operations teams to regularly analyze and report on the performance of influencer partnerships against targets
• Utilize data-driven insights to optimize strategies for target achievement and growth

Qualifications and Skills:

• 7+ years of experience in the Talent and Influencer industry
• Is an active participant and consumer of the social media industry
• Demonstrated knowledge of, and prior experience with, analyzing social media metrics
• Prior experience working with digital content creators, and/or influencers

The Media Buyer will be responsible for planning, executing, and optimizing paid media campaigns across multiple platforms to drive measurable results for clients. This role requires a strategic thinker with strong analytical skills and a deep understanding of audience targeting, bidding strategies, and performance metrics. Working closely with the strategy and creative teams, the Media Buyer ensures campaigns are aligned with brand goals and deliver maximum ROI. The ideal candidate is detail-oriented, data-driven, and thrives in a fast-paced, collaborative environment.

What You'll Do Here:

• Launch, manage, and report on paid media campaigns across social, search, and programmatic platforms.
• Collaborate closely with the Manager, Paid Media and others Media Buyers to communicate campaign needs, performance insights, and optimization opportunities.
• Oversee daily monitoring and optimization to ensure campaigns meet performance goals and align with broader media strategies.
• Maintain quality control and ensure all campaigns adhere to client objectives, budgets, and timelines.
• Assist in preparing and presenting internal and external materials, including reports, strategies, and client updates.
• Participate actively in agency initiatives such as ideation sessions, training, and new business pitches.
  Confidently speak to campaign strategies, performance, and rationale when engaging with internal and external stakeholders.

What You'll Need To Have:

• 3+ years of paid media buying experience within a performance marketing or media agency.
• Strong understanding of paid media from both qualitative and quantitative perspectives, including Paid Social, Paid Search, and Programmatic is highly preferred.
• Proven ability to collaborate cross-functionally and communicate clearly—both verbally and in writing.
• Proficient in Google Workspace.
• Experience managing workflows via project management tools (e.g., Monday.com, Asana, ClickUp).
• Strong creative sensibility and awareness of current marketing trends.
• Highly organized with strong accountability for timelines, deliverables, and campaign performance.
• Deep understanding of marketing best practices, testing methodologies, and optimization strategies.
• Fluent in English, both spoken and written.

We are currently seeking a highly motivated and driven Director, Talent within our Influencer Talent Agency division to supervise and collaborate with a team of agents. This person will serve as a critical mentor for a group of Talent Agents whose primary responsibilities are to manage the careers of various social media influencers within our agency. Must be a resourceful, creative, and dedicated individual who can balance a multitude of tasks in an extremely fast paced work environment. The incumbent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations and have an existing deep network of social media influencers. 

What You'll Do Here:

• Identify, scout, sign and represent social media and digital influencers for our agency roster.
• Support the negotiation and procurement of contracts on behalf of Viral Nation Talent Creators
• Help seek revenue and sponsorship opportunities for Viral Nation Talent Creators
• Optimize and oversee the talent onboarding process from lead to partnered creator
• Oversee the discovery process of new talent and know the key players in the influencer space.
• Meet and exceed monthly KPIs
• Strong focus and research skills to identify market trends in real time
• Solid understanding of the online video landscape, monetization trends, and optimization techniques
• Grow and build out a team of Talent Agents, that manage the relationships between influencers brands, and garner new business for Viral Nation
• Develop and implement processes and efficiencies to allow Viral Nation Talent to grow sustainably
• Resource for agents and leaders through situations that arise with talent and buyers

You'll Need To Have:

• 7+ years experience in talent management/talent representation of Social Media Influencers and/or celebrities
• Experience representing creators across various niches
• Experience managing and mentoring Talent Agents and Coordinators
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent
• Must have experience professionally managing brand partnerships

We are seeking a professional and organized Covering Agent within our influencer talent agency division to represent and manage the careers of various social media influencers. Must be a positive, creative, and dedicated hard worker who can balance many tasks in a fast-paced environment. The Covering Agent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations, and an existing deep network of social media influencers.

What You'll Do Here:

• Discover and sign large influencers who are looking for business management
• Representing the business and brands of leading social media personalities
• Seek out brand partnerships for specific talent and the agency as a whole 
• Stay on top of trends in the influencer marketing space
• Seek out and pursue new opportunities such as TV and Film casting for our talent, early adopters for new apps, find collaboration opportunities for our influencers and other large influencers.
• Present and assist with execution of growth strategies for influencers 

You'll Need To Have:

• Minimum two (2) years experience in talent management/talent representation of Social Media Influencers and/or celebrities. 
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent 
• Must have 1+ years experience professionally managing brand partnerships and in talent management (preferably at an agency)

Viral Nation is seeking an AI Integration Engineer, AI/ML to serve as the primary technical engine translating high-level architectural visions into production-ready reality. Reporting directly to the Principal Architect, AI/ML and VP of Engineering, you will be responsible for the hands-on development, integration, and deployment of AI/ML models and agentic workflows within our GCP ecosystem.

What You'll Do Here:

• You will transform the Principal Architect’s reference architectures into scalable, deployable code using Python, GKE, and Cloud Run.
• Your primary focus involves building out agentic ecosystems using Google ADK (Agent Development Kit) and Model Context Protocol (MCP), specifically focusing on the Agent-to-Agent (A2A) orchestration patterns defined by the Architect.
• You will apply advanced prompt engineering and context engineering techniques to optimize LLM performance, ensuring agents maintain state and accuracy over long interactions.
• You will develop and tune high-fidelity RAG pipelines using the Google RAG Engine and Agent Engine to ensure agents have the precise context required for influencer marketing workflows.
• The role requires applying machine learning techniques to our massive datasets to implement automated anomaly detection, forecasting, and trend analysis.
• You will perform advanced data science and analysis by generating and querying high-dimensional video and text embeddings to extract insights from social media content.
• You will integrate Gemini and Model Garden LLMs into production applications while managing the technical nuances of token limits and context window optimization.
• Partnering with the Architect, you will implement MLOps practices that track agent performance, cost-efficiency, and ethical AI safeguards within the GCP IAM framework.

What You'll Need To Have:

• Advanced proficiency in Python is required for AI/ML backend development, data analysis, and API construction.
• You must possess a deep understanding of prompt engineering strategies (Chain-of-Thought, ReAct) and context engineering to maximize model reasoning capabilities.
• The position demands deep hands-on experience with Google ADK, MCP, Vertex AI Pipelines, and the Google RAG Engine.
• You should have practical experience applying classical ML algorithms for regression, forecasting, and anomaly detection on large-scale datasets.
• The role requires a strong understanding of vector databases and the manipulation of video/text embeddings for semantic search and classification.
• Deep experience with utilizing GitHub Actions to support the SDLC workflows and CI/CD standards established by the Principal Architect.

Nice To Haves

• Experience utilizing Snowflake Cortex Analyst, Cortex Search, and Snowflake Intelligence ecosystem.
• Proficiency in Node.js for full-stack integration layer and tool development is highly regarded.
• Prior experience in the digital marketing or influencer marketing space is a significant advantage.
• Experience with containerization and orchestration using Docker and GKE will help scale our autonomous systems.

We’re looking for a Vice President (VP) of Engineering who will play a pivotal role in the future of our company. Our VP of Engineering will be responsible for the technical design, functional scope, development and deployment of all our digital products. You’ll be managing software engineers, data engineers, test engineers and collaborating with the product, sales and customer teams, as well as providing the overall vision and success for the technical and product roadmaps.

Responsibilities: 

• Recruit, onboard, develop, motivate and mentor a team of software engineers and technical leaders, building and growing a distributed high-performance team across Viral Nation Group globally.
• Lead engineering planning and coordinating with all technical team members with detailed specifications and expectations in order to deliver quality results within deadlines.
• Use activity data to objectively measure engineering performance, velocity, impact and optimize engineering processes for optimal output.
• Continuously ship high quality software, balancing competing priorities to ensure we ship exceptional features while also resolving defects and managing technical debt.
• Work closely with the Product, DevOps and Data Science teams, and co-own the technology and product roadmaps with the VP Product, and communicate with C-level staff, board members, clients and other stakeholders.
• A proven track record for coaching, managing and developing technical team leaders and engineers, partnering with HR to develop departmental career ladder and training plans to better facilitate talent growth & development within the team.
• Build incredible teams and processes to engineer and deliver high quality products.
• Become the key evangelist of the latest applicable technologies and drive innovative ideas, solutions and products through leadership and decisive action.
• A successful history in managing engineering projects from conception through design, development, deployment and maintenance, preferable in a SaaS based business
• Experience in designing and delivering distributed, highly available, large scale, high performing enterprise SaaS applications
• Deep organization capabilities, team oriented and result driven
• Strong written and verbal communication skills

Qualifications and Skills

• Must have 10+ years of web and mobile app development experience building customer facing products and services, preferably in a progressive and technology-oriented company
• Must have 7+ years of people management and hands-on coding experience working with full-stack software engineering teams to build micro services, APIs, data systems and web applications
• Strong knowledge of the concepts, tools, practices and techniques of product management, technical architecture and engineering of highly scalable applications housed within an intelligent SaaS platform, powered by ML technologies.
• Strong knowledge of AWS cloud and AI services, React.js/Node.js, React Native, Java Spring Boot, Angular, Python, MySQL and DynamoDB.
• Strong knowledge of SaaS architectures, modern UI/UX design, software development cycles, agile methodologies, web and mobile application usability and functionality best practices.
• Strong knowledge of machine learning, graph databases and highly available applications.
• Drive product analytics to understand feature usage, comprehension, and optimization
• Excellent verbal and oral communication skills

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

This role has an annual salary range of $60,000 - $80,000 CAD. 

This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.

Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

Viral Nation is seeking an AI Integration Engineer, AI/ML to serve as the primary technical engine translating high-level architectural visions into production-ready reality. Reporting directly to the Principal Architect, AI/ML and VP of Engineering, you will be responsible for the hands-on development, integration, and deployment of AI/ML models and agentic workflows within our GCP ecosystem.

What You'll Do Here:

• You will transform the Principal Architect’s reference architectures into scalable, deployable code using Python, GKE, and Cloud Run.
• Your primary focus involves building out agentic ecosystems using Google ADK (Agent Development Kit) and Model Context Protocol (MCP), specifically focusing on the Agent-to-Agent (A2A) orchestration patterns defined by the Architect.
• You will apply advanced prompt engineering and context engineering techniques to optimize LLM performance, ensuring agents maintain state and accuracy over long interactions.
• You will develop and tune high-fidelity RAG pipelines using the Google RAG Engine and Agent Engine to ensure agents have the precise context required for influencer marketing workflows.
• The role requires applying machine learning techniques to our massive datasets to implement automated anomaly detection, forecasting, and trend analysis.
• You will perform advanced data science and analysis by generating and querying high-dimensional video and text embeddings to extract insights from social media content.
• You will integrate Gemini and Model Garden LLMs into production applications while managing the technical nuances of token limits and context window optimization.
• Partnering with the Architect, you will implement MLOps practices that track agent performance, cost-efficiency, and ethical AI safeguards within the GCP IAM framework.

What You'll Need To Have:

• Advanced proficiency in Python is required for AI/ML backend development, data analysis, and API construction.
• You must possess a deep understanding of prompt engineering strategies (Chain-of-Thought, ReAct) and context engineering to maximize model reasoning capabilities.
• The position demands deep hands-on experience with Google ADK, MCP, Vertex AI Pipelines, and the Google RAG Engine.
• You should have practical experience applying classical ML algorithms for regression, forecasting, and anomaly detection on large-scale datasets.
• The role requires a strong understanding of vector databases and the manipulation of video/text embeddings for semantic search and classification.
• Deep experience with utilizing GitHub Actions to support the SDLC workflows and CI/CD standards established by the Principal Architect.

Nice To Haves

• Experience utilizing Snowflake Cortex Analyst, Cortex Search, and Snowflake Intelligence ecosystem.
• Proficiency in Node.js for full-stack integration layer and tool development is highly regarded.
• Prior experience in the digital marketing or influencer marketing space is a significant advantage.
• Experience with containerization and orchestration using Docker and GKE will help scale our autonomous systems.

The Director, Business Intelligence will lead enterprise-wide analytics strategy for a major consumer packaged goods (CPG) organization. This role is responsible for building and leading a high-performing team of analysts delivering actionable insights across sales forecasting, retail performance, campaign measurement, and influencer/paid/social strategy optimization.

This leader will serve as a strategic thought partner to Sales, Marketing, Brand, eCommerce, Finance, and Executive Leadership, translating data into commercial growth opportunities, driving ROI, and embedding analytics into core business decision-making. The role combines strategic vision, technical depth, cross-functional leadership, and team development.

Responsibilities:

• Act as a senior analytics partner to client account, strategy, and service teams by translating client objectives into scalable, best-in-class measurement frameworks that support social-first marketing performance.
• Serve as the senior analytics advisor to executive leadership, shaping marketing, retail, and social investment decisions through data-driven insights.
• Elevate analytics from reporting to strategic advantage by synthesizing data into clear narratives that inform brand positioning, channel strategy, and enterprise decision-making.
• Own end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring clear linkage between investment and revenue outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and offline retail partners by developing predictive models that connect media spend, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize robust ROI frameworks, including brand lift studies, sales lift studies, incrementality testing, multi-touch attribution, and marketing mix modeling, translating insights into optimized channel mix and budget allocation.
• Build scalable measurement systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, informing creative strategy and platform optimization.
• Identify emerging consumer and digital engagement trends to inform brand strategy, innovation, and go-to-market planning.
• Build, lead, and mentor a high-performing analytics team, fostering a culture of analytical rigor, commercial acumen, and executive-ready storytelling.
• Design and oversee scalable data collection and reporting infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized presentations.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 12+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

We are seeking a professional and organized Covering Agent within our influencer talent agency division to represent and manage the careers of various social media influencers. Must be a positive, creative, and dedicated hard worker who can balance many tasks in a fast-paced environment. The Covering Agent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations, and an existing deep network of social media influencers.

What You'll Do Here:

• Discover and sign large influencers who are looking for business management
• Representing the business and brands of leading social media personalities
• Seek out brand partnerships for specific talent and the agency as a whole 
• Stay on top of trends in the influencer marketing space
• Seek out and pursue new opportunities such as TV and Film casting for our talent, early adopters for new apps, find collaboration opportunities for our influencers and other large influencers.
• Present and assist with execution of growth strategies for influencers 

You'll Need To Have:

• Minimum two (2) years experience in talent management/talent representation of Social Media Influencers and/or celebrities. 
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent 
• Must have 1+ years experience professionally managing brand partnerships and in talent management (preferably at an agency)

This position plays a pivotal role in the day-to-day management of client programs. Passionate about creative influencer strategies and knowledgeable about both paid and earned engagement across tiers of influencer, this role is expected to drive client programming from start to finish. This includes detailed tactical timelines and plans, managing day-to-day campaign delegation for Account Operations staff and cross-functional teams as well as exuding an analytical approach to measuring success. 

As an AS, you’re expected to jump in at every level, from post-procurement influencer management and facilitation to tough client conversations. You have a deep understanding of influencers across segments and channels, staying on top of disclosure guidelines, with a clear understanding of best practices for demonstrating the impact of an influencer program. This position is client-facing and should display confidence when dealing with clients,  At this level you have superior social and interpersonal skills with a demonstrated ability to work independently, while also knowing when to ‘manage up’.

Responsibilities:

• Help lead strategy across multiple influencer campaigns from one-off executions to long-term, relationship-based programs.
• Demonstrate creativity and conceptual thinking on client programs and projects. 
• Work closely in integrated teams to ensure seamless coordination between activities (i.e. paid amplification, public relations programs and creative campaigns, social etc)
• Work with influencers to create engaging, authentic content on behalf of brands
• Effectively work within account budget parameters. Demonstrate a solid understanding of budget parameters and ability to handle day-to-day budget 
• Maintain strong relationships with brands across a variety of verticals
• Lead and support the building of client presentations 
• Day-to-day client leader, with oversight from account director and senior management
• Manage team development and growth to meet the demands and expectations of clients
• Oversee your teams influencer marketing campaigns through VN’s proprietary platform

Qualifications and Skills:

• 5+ years of experience in client-facing digital, social, PR or influencer role
• Deep experience with influencer engagement across paid and earned, different tiers and segments
• Strong understanding of influencers and social media landscape
• Experience in creating social media content and driving measurement efforts for social, digital or influencer program including calculating benchmarks, engagement rates, synthesizing data 
• Highly organized, with experience managing multiple clients simultaneously
• Experience working specifically with influencers on new and/or emerging platforms (TikTok, Twitch etc) 
• Additional social/digital experience in content creation, social strategy or paid media

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

What You'll Do Here:

• Monitor all brand social channels (which could include, but are not limited to: Facebook, Instagram, Twitter, TikTok, Pinterest, LinkedIn, YouTube, Twitch,Reddit) on a daily basis.
• Oversee ongoing measurement and data analysis to ensure regular performance reports adhere to a high standard of excellence and provide valuable insights on results
• Work with creative and strategy team to ideate and develop dynamic and engaging content as well as content calendars according to strategies implemented for each brand within portfolio
• Facilitate all proactive and reactive engagement and community building as needed 
• Ensure a seamless execution for all content and client campaigns and ensure fail safe processes are in place for quality assurance
• Understand marketing initiatives, strategic positioning, and target audience
• Lead creative presentations of approved work to clients/ team members when required.
• Stay on top of all trends, competitive work, and maintain best industry practices
• Support and act as back-up for key community management programs where/when needed
• Manage crisis situations efficiently and effectively across different social media platforms
• Assist in oversight of community managers in order to help them level-up their skills 
• Develop and create platform-native content (including copy, visuals, and short-form video) that supports ongoing community engagement, reactive moments, and campaign amplification.

What You'll Need To Have:

• 4+ years of social media management and a proven track record of growing engaged communities across platforms
• Strong communication, analytical, and problem solving skills
• Experience building brands on social media - a proven track record building accounts and driving engagement
• Passion for creating and executing on strategy
• Experience with social media scheduling tools (Sprout Social, Sprinklr, Hootsuite)
• Experience with social listening platforms (Brandwatch, Sprinklr, etc.)
• A desire to stay on top of trends and learn more
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.

The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.

This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.

You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.

Responsibilities:

This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:

• Cross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.
• Creative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.
• Resource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.
• Backlog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.
• Operational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.
• Budget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.
• Risk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.
• Process improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.
• Engagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.
• BI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.
• New business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.
• You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.

Skills and Qualifications:

• 7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.
• Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.
• Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.
• Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.
• Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.
• Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.
• Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.
• Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.
• Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.
• PMP, PgMP, or equivalent project management certification is a plus.
• Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.

As a highly accomplished leader in client and people management, you possess an unparalleled track record of effortlessly maneuvering diverse client organizational structures and verticals. Your unwavering expertise has earned the trust of both internal and external stakeholders, who rely on your ability to deliver integrated solutions that surpass expectations, across a wide range of accounts.With 8+ years of experience in the social, influencer and/or agency world, you have forged powerful relationships with influential clients, cementing yourself as their most trusted partner and advisor. Your strategic acumen is unmatched, enabling you to identify opportunities for both growth and creativity, culminating in resounding success stories for clients and the agency alike. No matter how complex the challenge, your unwavering leadership steers teams toward tangible results and positive outcomes. You maintain a determined dedication to expanding your skillset, continually honing your ability to manage an expanding number of accounts, maintain productive relationships, and inspire larger teams toward even greater heights. Your team looks to you for solutions, and your commitment to developing your technical expertise.

Responsibilities:

• Leads portfolio-level strategy and revenue performance, turning surfaced opportunities into prioritized growth plans and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to ensure staffing alignment, delivery excellence, and financial performance.
• Build and maintain trusted senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead the development of major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure consistent, high-quality delivery across all assigned accounts—on time, on budget, and to the highest standard.
• Partner with PMO on new scopes to ensure clarity in staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations in partnership with key client stakeholders.
• Champion operational consistency, process adoption, and strong cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders by setting clear expectations, coaching for impact, and fostering a culture of accountability, growth, and strong client outcomes across the portfolio.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing smarter, scalable solutions.
• Stay ahead of industry trends and emerging technologies, sharing insights to fuel innovation and client growth.

Skills and Qualifications:

• 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment.
• Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives.
• Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results.
• Ability to lead and develop high-performing teams in a fast-paced environment.

We are seeking an experienced Analyst to join our dynamic Business Intelligence team. The Analyst will play a pivotal role in driving marketing strategies, optimizing campaign performance, and maximizing ROI through advanced analytics and insights generation. This position offers an exciting opportunity for an analytical thinker with a passion for marketing to make a significant impact within our organization.

What You'll Do Here:

• Generate timely and accurate reports to communicate key findings, insights, and performance metrics to stakeholders using both primary and secondary research methods.
• Generate actionable insights and recommendations to enhance marketing strategies and drive business growth.
• Conduct secondary research to support Strategy proposals with data-backed insights
• Develop customized dashboards and presentations using BI tools to facilitate data-driven decision-making.
• Manage and maintain marketing databases, ensuring data accuracy, integrity, and compliance with regulatory standards in collaboration with tech, product, and data engineering teams.
• Contribute to the development and execution of team initiatives aimed at improving processes, methodologies, and capabilities.
• Gather and consolidate data from diverse sources to ensure the team has all necessary information required for accurate analysis.
• Ensure data accuracy, consistency, and integrity through regular data validation and cleansing processes.
• Share knowledge and best practices with colleagues by participating in training sessions, workshops, and internal forums.
• Stay abreast of industry developments and best practices to provide strategic insights and recommendations.

You'll Need To Have:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, Business Analytics, or a related field; Master's degree preferred.
• 2+ years of experience in marketing analytics, data analysis, or related roles. Marketing agency work experience preferred.
• Experience with DSPs, Paid Media, and social media platforms preferred.
• Experience in brand tracking and Brand Lift research preferred.
• Experience in Google Cloud Platforms and BI tools such as Looker and Looker Studio preferred.
• Proficiency in data analysis tools such as Python, R, SQL, or similar scripting languages.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical audiences.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a passion for problem-solving and continuous improvement.

We have one of the largest and most advanced proprietary data infrastructures in the world, spanning social, customer, and sourced datasets. The next step is transformation - turning that data into scalable, AI-driven solutions that unlock new value for our teams and our clients. We’re seeking a Solution Architect - part innovator, part engineer, part strategist - who can take this immense data foundation and create global-leading, intelligence-based tools, models, and managed solutions. This is a role for a true builder of applied intelligence, capable of bridging advanced data science with real-world business impact.

What You'll Do Here:

• Partner with executive, strategy, and client teams to identify opportunities where data and AI can deliver measurable impact across creator selection, content performance, audience alignment, and trend forecasting.
• Architect and build robust, intelligent dashboards, models, and frameworks that convert complex datasets into intuitive, actionable solutions.
• Design and implement scalable data models and analytical systems that support enterprise-grade use cases.
• Lead the translation of ambiguous business challenges into concrete technical requirements and AI-powered solutions.
• Develop and optimize advanced SQL queries and data pipelines across platforms like Snowflake and BigQuery to operationalize your models.
• Collaborate with the Data Engineering and AI teams to ensure data quality, infrastructure alignment, and system efficiency.
• Build internal enablement tools that democratize insight — empowering non-technical teams to use, understand, and scale data-driven solutions.
• Experiment with and deploy emerging AI methods (LLMs, embeddings, predictive modelling) to surface new intelligence layers from social and behavioural data.
• Champion data-driven culture by educating internal teams on analytics best practices and data literacy.
• Continuously evaluate and introduce new technologies, frameworks, and methodologies that advance our intelligence capabilities.

You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 5+ years of experience in Solution Architecture, Data Analytics, Business Intelligence, or similar role, ideally within a data-heavy or AI-enabled environment.
• Expert proficiency in SQL with experience designing performant, complex data transformations.
• Hands-on experience with modern BI platforms such as Sigma, Tableau, Looker, or Power BI.
• Direct experience with Sigma is a strong plus.
• Strong knowledge of cloud data platforms, including Snowflake and Google BigQuery.
• Deep understanding of data modeling, data warehousing, and analytical design principles.
• Product-minded approach with the ability to design intuitive tools and solutions for non-technical users.
• Comfortable operating in ambiguous and fast-evolving problem spaces, transforming open-ended questions into actionable data products.
• Demonstrated passion for uncovering insights in social, consumer, or behavioral data.
• Background in marketing, the creator economy, or social intelligence is a strong asset.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Please note for this role applicants must be able to fluently communicate in Portuguese.

Responsibilities:

• Own day-to-day creator and client communication across assigned work streams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical work streams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

The Creator Relations Manager is responsible for identifying, engaging, and procuring strategic influencer partnerships that align with client goals and objectives. This representative requires a deep understanding of the creator economy, social media landscape, strong influencer discovery capabilities, and the ability to build lasting relationships with influencers and talent agencies. 

Responsibilities:

• Source potential content creators/influencers through online channels (e.g. social platforms and professional networks) across gaming, technology, lifestyle and entertainment verticals, ensuring alignment with diverse client briefs and campaign objectives
• Develop and execute negotiation strategies for all partnerships, ensuring competitive pricing through market analysis and performance data
• Manage the end-to-end process of sourcing, drafting proposals, finalizing agreements, and managing multifaceted compensation structures (including flat fees, performance incentives, and value-in-kind)
• Communicate the unique value proposition of our clients to agencies and creators through meetings, presentations, and marketing materials
• Provide general assistance to the team with ongoing projects for our broad Client base
• Work closely with the Marketing and Talent divisions to address gaps in our Talent inventory
• Establish a living database and record of all Talent to be leveraged for procurement and/or monitoring growth for later engagement
• Engage daily with social platforms to identify trends, up-and-coming creators, and cultural moments that can be leveraged for impactful client partnerships
• Provide support on influencer strategies for proposals and pitches, offering insights into target influencer verticals within the market and content verticals to secure impactful partnerships
• Work closely with teams to strategize and execute influencer campaigns to exceed client expectations
• Support an environment of empowerment for team and colleagues with the resources, tools, and support they need to encourage them to anticipate and exceed expectations

Qualifications and Skills:

• Is an active participant and consumer of the social media industry
• Must possess 3+ years of experience with Influencer Marketing, Business Development, or in a sales environment, with a dual focus on creator cultivation and client-facing involvement including the ability to develop and deliver compelling decks and presentations.
• Demonstrate knowledge of, and prior experience with, analyzing social media metrics to make informed strategic decision-making (CPM, CPV, CTR, Conversion Rate)
• Demonstrated ability to build and maintain strong industry relationships, including established networks with creators and talent agencies, to enhance talent discovery and campaign execution
• Strong negotiation and relationship-building skills with creators/influencers and agencies
• Strong organizational skills with high attention to detail and the ability to manage multiple campaigns and a vast volume of creators/influencers at any given time simultaneously
• Excellent communication (full proficiency in English) and interpersonal skills
• Previous experience with Hubspot, Monday, Creator Discovery Tools, Kantata, TikTok Creator Marketplace, and PandaDoc is a plus

In this pivotal role, you will play a key part in shaping the future of our organization by leveraging data to drive informed decision-making for our clients and us. As an Analytic Lead, you will work collaboratively across departments to extract meaningful patterns, trends, and insights that will guide both our and client strategy. If you are an expert storyteller and thrive in a fast-paced environment, enjoy translating complex data into compelling narratives, and are ready to make a significant impact, we want to hear from you. Join us on the forefront of data-driven innovation and help steer our company towards continued success.

Responsibilities:

• Serve as a senior analytics partner to account, strategy, and executive stakeholders, translating business objectives into scalable, best-in-class measurement frameworks that power social-first and commerce-driven growth.
• Act as the trusted advisor to executive leadership, shaping marketing, retail, and digital investment decisions through clear, data-driven insights tied to revenue impact.
• Own the end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring a direct and measurable connection between spend and commercial outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and brick-and-mortar partners by developing predictive models that link media investment, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize advanced ROI frameworks, including brand lift, sales lift, incrementality testing, multi-touch attribution, and marketing mix modeling to optimize channel mix, budget allocation, and long-term growth.
• Build scalable systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, translating insights into creative and platform optimization strategies.
• Identify emerging consumer behavior and digital engagement trends to inform brand strategy, innovation pipelines, and go-to-market planning.
• Lead, mentor, and scale a high-performing analytics team, cultivating a culture of analytical rigor, commercial acumen, and executive-level storytelling.
• Oversee the development of scalable data infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized executive reporting.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 7–10+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.

This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.

You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.

Responsibilities:

This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:

• Cross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.
• Creative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.
• Resource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.
• Backlog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.
• Operational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.
• Budget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.
• Risk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.
• Process improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.
• Engagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.
• BI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.
• New business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.
• You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.

Skills and Qualifications:

• 7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.
• Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.
• Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.
• Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.
• Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.
• Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.
• Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.
• Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.
• Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.
• PMP, PgMP, or equivalent project management certification is a plus.
• Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.