Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Please note for this role applicants must be able to fluently communicate in Spanish.

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

We’re looking for a Strategist to conceptualize and build full social media campaigns for a variety of our clients. In this role you'll use your extensive knowledge of social media, the latest trends, and research data to elevate campaign and brand strategies for our clients. You’ll play a crucial role in helping to chart the path forward for our clients and deliver on larger, more exciting solutions for them.

What You'll Do Here:

• Participate in campaign development, deployment tactics, and proactive strategic social media planning.
• Develop the guiding brand platform (ex. Positioning & narrative direction, core values, tonal direction, & brand personality) for clients across a various and wide ranging list of business categories
• Performing qualitative market research and directing quantitative research when required
• Work with clients to develop the organization's social voice and persona, provide social media consultation, and campaign specific social strategies for organic and paid social.
• Writing is clear and succinct. 
• Able to lead strategic discussions and provide clear recommendations and documents with minimal direction or supervision. Able to present internally and to clients with confidence and clarity
• Experience creating Social Media Playbooks and Social Media best practice protocols.
• Identify gaps and opportunities in content plans for new & existing clients
• Extensive experience and knowledge with Instagram, TikTok, Facebook, Twitter, YouTube, etc.
• Remain on the pulse of social media trends, ecosystem changes, and best practices to optimize strategies and educate the larger Viral Nation community.
• Ability to decipher information using data & measurement tools
• Involvement in new business pitch presentations

You'll Need To Have:

• 3-5 years of professional experience with strategy and social media platforms  - agency experience preferred 
• Experience and a deep understanding using Instagram, TikTok, Facebook, LinkedIn, Youtube, and Twitter.
• Knowledge and understanding of many key industries (CPG, Gaming, Tech, Retail)
• Ability to write an informative brief that clearly and confidently articulates vision and process.
• Ability to translate direction from internal leadership and external clients into social media strategies and deliverables.
• Responsive and available to meet the demands of clients across multiple time zones.
• Proficiency with social media management and analytical tools
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
• Experience growing brands on social media 

We are seeking a detail-oriented and organized Invoicing Specialist to join our marketing team. In this role, you will be dedicated entirely to creator and influencer invoicing - managing the end-to-end invoice lifecycle from receipt through payment processing. You will serve as the primary point of contact for all creator billing matters, ensuring invoices are accurate, compliant with Statements of Work (SOWs), and processed through HubSpot in a timely manner. This position plays a crucial role in maintaining financial accuracy and supporting smooth operations across campaigns.

Responsibilities:

• Invoice Receipt: Request and receive invoices from influencers, creators, and their agents/managers
• Payment Verification: Confirm the correct payment amount and finance point-of-contact (POC) email for each invoice
• SOW Review: Review every invoice against the corresponding fully executed SOW for accuracy, including deliverable descriptions, rates, and payment terms
• HubSpot Ticket Submission: Submit a billing ticket in the associated HubSpot Deal for each campaign invoice, ensuring all required attachments are included
• Payment Tracking: Monitor payment status for all submitted invoices and follow up on overdue accounts
• Creator Communication: Serve as the primary billing contact for creators, agents, and internal campaign teams, responding to invoicing inquiries and resolving disputes professionally
• Data Entry & Accuracy: Maintain accurate billing records and update creator account information in HubSpot and internal systems
• Reporting: Generate and analyze invoicing and accounts receivable reports for management review
• Compliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements

Qualifications and Skills:

• High school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred.
• 1–2 years of experience in billing, invoicing, accounts receivable, or a related role, ideally in a marketing, agency, or creator economy environment.
• Proficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).
• Experience with HubSpot or similar CRM/ticketing platforms is a strong asset.
• Strong attention to detail and organizational skills, with the ability to manage high volumes of invoices daily.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Analytical mindset with problem-solving capabilities.

We’re looking for a driven and detail-oriented Jr. Product Success Manager to join our dedicated Client team. This role is focused exclusively on supporting the client accounts, working closely with both internal cross-functional teams and stakeholders to ensure a seamless and successful product experience.

As a Jr. Product Success Manager, you will play a key role in maintaining high customer satisfaction, driving adoption, surfacing insights, and supporting the broader success strategy for each client. You’ll report directly to the Sr. Manager of Product Success and contribute to the execution of account-specific initiatives.

Key Responsibilities

• Support day-to-day relationship management and operational success of assigned accounts and respective deals.
• Assist in onboarding and training Client stakeholders (internal and external teams) on product features and updates.
• Monitor product adoption and usage, proactively identifying opportunities for increased engagement.
• Collect, organize, and report on user feedback, product issues, and enhancement requests from Clients (internal and external teams).
• Collaborate with internal Product, Engineering, Support, and Data teams to escalate and resolve issues efficiently.
• Assist in preparing and maintaining documentation, reports, and presentations for Client-specific initiatives.
• Help track success metrics and KPIs tied to client’s product use and satisfaction.
• Stay informed on product updates and industry trends relevant to Client’s goals.

Qualifications

• 1–2 years of experience in product success, customer success, or related client-facing role (SaaS or tech environment preferred).
• Strong communication and interpersonal skills with a proactive, solution-oriented mindset.
  Detail-oriented with strong organizational and time management abilities.
• Comfortable working in a fast-paced, high-stakes environment with a high-profile client.
• Experience with project management or CRM tools (e.g., Jira, Confluence, Salesforce, etc.) is a plus.
• Ability to work collaboratively within a team and across departments.

This role is a strategic leadership position responsible for developing and executing impactful marketing strategies, primarily within the influencer marketing space. The ideal candidate will possess a strong background in agency or in-house marketing, with proven experience in proposal development, campaign management, and team leadership. This individual will be adept at translating data into actionable insights, collaborating effectively with internal and external stakeholders, and driving high-quality outputs within a fast-paced environment. Excellent communication, organizational skills, and a deep understanding of the digital landscape are essential for success in this role.

What You'll Do Here:

• Developing integrated strategies for potential and existing clients, collaborating with executives and senior leadership.
• Overseeing proposal development: identifying gaps, refining structure and flow, streamlining content, and ensuring inclusion of key elements.
• Developing and implementing methods and frameworks to enhance the team's strategic thinking and content creation.
• Leading collaborative work sessions, synthesizing output, and presenting confidently internally and externally.
• Translating data (qualitative and quantitative) into actionable strategies, identifying research gaps.
• Ensuring internal alignment and rallying stakeholders behind strategic recommendations.
• Providing strategic leadership, introducing relevant processes, tools, and training.
• Leading creative brainstorms with stakeholders and clients.
• Managing the Strategy team: including hiring, onboarding, training, workflow planning, project coordination (including RFPs), and day-to-day management.
• Maintaining up-to-date proposal templates, asset banks, and a database of proposals and projects.
• Fostering a positive team culture, providing counsel, and overseeing work quality and client transitions.
• Sharing learnings, best practices, and industry insights.
• Guiding decision-making and providing counsel to internal and external stakeholders, including ELT.
• Promoting innovation by sharing new tools, processes, and industry news.
• Overseeing timelines and guiding multiple projects and departments.
• Interpreting RFPs and delegating tasks effectively.
• Continuously seeking process efficiencies.

You'll Need To Have:

• Bachelor's degree/diploma in Communications, Marketing, PR, Business, or equivalent experience.
• 8+ years of agency/in-house experience in marketing strategy, creative accounts, or influencer marketing (2-3 years specifically in influencer marketing preferred).
• Experience developing creative strategies for RFPs/pitches and coordinating/ideating strategic campaigns across internal/client/partner teams.
• 2+ years of team and project management experience.
• Proven ability to conduct quantitative/qualitative research, analyze data, and translate insights into actionable strategies across various digital channels (omnichannel experience preferred).
• Excellent communication (written, verbal, presentation), interpersonal, and organizational skills, with the ability to work under pressure and meet tight deadlines; proficiency in Google Workspace and Microsoft Office.

This role is a strategic leadership position responsible for developing and executing impactful marketing strategies, primarily within the influencer marketing space. The ideal candidate will possess a strong background in agency or in-house marketing, with proven experience in proposal development, campaign management, and team leadership. This individual will be adept at translating data into actionable insights, collaborating effectively with internal and external stakeholders, and driving high-quality outputs within a fast-paced environment. Excellent communication, organizational skills, and a deep understanding of the digital landscape are essential for success in this role.

What You'll Do Here:

• Developing integrated strategies for potential and existing clients, collaborating with executives and senior leadership.
• Overseeing proposal development: identifying gaps, refining structure and flow, streamlining content, and ensuring inclusion of key elements.
• Developing and implementing methods and frameworks to enhance the team's strategic thinking and content creation.
• Leading collaborative work sessions, synthesizing output, and presenting confidently internally and externally.
• Translating data (qualitative and quantitative) into actionable strategies, identifying research gaps.
• Ensuring internal alignment and rallying stakeholders behind strategic recommendations.
• Providing strategic leadership, introducing relevant processes, tools, and training.
• Leading creative brainstorms with stakeholders and clients.
• Managing the Strategy team: including hiring, onboarding, training, workflow planning, project coordination (including RFPs), and day-to-day management.
• Maintaining up-to-date proposal templates, asset banks, and a database of proposals and projects.
• Fostering a positive team culture, providing counsel, and overseeing work quality and client transitions.
• Sharing learnings, best practices, and industry insights.
• Guiding decision-making and providing counsel to internal and external stakeholders, including ELT.
• Promoting innovation by sharing new tools, processes, and industry news.
• Overseeing timelines and guiding multiple projects and departments.
• Interpreting RFPs and delegating tasks effectively.
• Continuously seeking process efficiencies.

You'll Need To Have:

• Bachelor's degree/diploma in Communications, Marketing, PR, Business, or equivalent experience.
• 8+ years of agency/in-house experience in marketing strategy, creative accounts, or influencer marketing (2-3 years specifically in influencer marketing preferred).
• Experience developing creative strategies for RFPs/pitches and coordinating/ideating strategic campaigns across internal/client/partner teams.
• 2+ years of team and project management experience.
• Proven ability to conduct quantitative/qualitative research, analyze data, and translate insights into actionable strategies across various digital channels (omnichannel experience preferred).
• Excellent communication (written, verbal, presentation), interpersonal, and organizational skills, with the ability to work under pressure and meet tight deadlines; proficiency in Google Workspace and Microsoft Office.

The Director, Strategy (Post Sale Delivery) is a senior departmental leader responsible for driving strategic excellence across all delivery work for enterprise-level clients. This role ensures seamless, data-backed, end-to-end strategy implementation across services, including influencer marketing, owned channels, content, experiential, and integrated programs.

This leader owns the strategy once the deal is sold, partnering closely with pre-sale Strategy counterparts to deeply understand the vision, commitments, and scope. They establish early trust with clients and internal teams to ensure a seamless handover and maintain strategic integrity throughout delivery.

Working hand-in-hand with Client Services, Operations, and Business Intelligence, the Director ensures that every program is executed with precision, backed by insights, and optimized for measurable success. They are responsible for translating performance signals and market data into meaningful strategic direction, ongoing optimizations, QBR narratives, upsell opportunities, and long-term growth strategies.

The Director leads a team of strategists across client portfolios, maintaining a pulse on the day-to-day while simultaneously shaping the big picture—setting strategic standards, elevating team capability, and reinforcing our position as an innovative, data-led, social-first partner to the world’s leading brands.

What You'll Do Here:

Strategic Leadership & Post-Sale Excellence

• Own end-to-end strategic delivery across enterprise-level client programs, ensuring all work is aligned to client objectives and grounded in data.
• Partner closely with pre-sale strategists to understand what was sold, ensuring seamless transitions and maintaining strategic continuity from pitch to execution.
• Serve as the strategic anchor during onboarding and throughout delivery, establishing strong relationships with clients and guiding long-term strategic direction.
• Lead the development, optimization, and execution of integrated marketing strategies across influencer, social, content, and experiential services.

Cross-Functional Collaboration with Operations, Client Services & BI

• Work in close partnership with Client Services and Business Intelligence to ensure all strategies are measurable, insight-driven, and tied to meaningful KPIs.
• Partner with BI to define measurement frameworks, interpret performance data, craft QBR insights, and surface strategic growth opportunities.
• Collaborate with Operations on scoping, resourcing, prioritization, and process optimization across multiple verticals, categories, and workstreams.
• Ensure that BI outputs are appropriately translated into clear strategic recommendations and executive-ready narratives.
• Streamline cross-functional communication to ensure flawless execution and alignment across all service lines.

Team Leadership, Enablement & Strategic Standards

• Lead, mentor, and develop a team of strategists supporting enterprise portfolios across multiple categories.
• Maintain oversight of day-to-day strategy execution while also guiding long-term strategic direction and innovation.
• Build frameworks, tools, and standards that elevate strategic output across delivery teams.
• Provide thought leadership, training, and capability development that strengthens strategic maturity across the organization.

Data-Backed Insights, Narrative Development & Growth

• Work closely with BI to interpret data and performance trends, transforming insights into actionable strategic recommendations.
• Lead your team in the development of compelling, data-backed narratives for QBRs, strategic roadmaps, and optimization recommendations.
• Identify expansion opportunities, whitespace, and long-term growth pathways for clients—grounded in business objectives, performance data, and market trends.
• Partner with Client Services and BI to build strong upsell and renewal strategies, influencing client decision-making with strategic clarity and confidence.
• Serve as a senior strategic advisor to client executives, translating complex challenges into innovative, actionable solutions.

Enterprise-Level Strategic Execution & Operational Expertise

• Oversee strategic delivery across complex, multi-stakeholder accounts, ensuring consistency, quality, and business impact.
• Manage cross-team resourcing and workflow orchestration across multiple verticals, categories, and service offerings.
• Ensure all strategic outputs meet the highest standards of rigor, innovation, operational feasibility, and measurability.
• Navigate ambiguity with confidence, providing clear direction, strategic judgment, and proactive problem-solving across teams.
  
  

You'll Need To Have:

• 8+ years of experience in strategy, integrated marketing, social, content, or influencer within an agency environment.
• Experience leading strategic delivery for enterprise-level clients across multiple verticals.
• Strong experience partnering with Business Intelligence teams to drive insights-led strategy and performance measurement.
• Proven ability to lead, mentor, and inspire strategists in a fast-paced, high-growth environment.
• Exceptional communication, presentation, and executive storytelling skills.
• Demonstrated ability to turn data into strategic decisions, compelling narratives, and client-ready recommendations.
• Operational expertise with experience managing complex workflows, resourcing, and multi-team collaboration.
• Business-oriented mindset with a passion for driving growth, innovation, and strategic excellence.

The Director, Strategy (Post Sale Delivery) is a senior departmental leader responsible for driving strategic excellence across all delivery work for enterprise-level clients. This role ensures seamless, data-backed, end-to-end strategy implementation across services, including influencer marketing, owned channels, content, experiential, and integrated programs.

This leader owns the strategy once the deal is sold, partnering closely with pre-sale Strategy counterparts to deeply understand the vision, commitments, and scope. They establish early trust with clients and internal teams to ensure a seamless handover and maintain strategic integrity throughout delivery.

Working hand-in-hand with Client Services, Operations, and Business Intelligence, the Director ensures that every program is executed with precision, backed by insights, and optimized for measurable success. They are responsible for translating performance signals and market data into meaningful strategic direction, ongoing optimizations, QBR narratives, upsell opportunities, and long-term growth strategies.

The Director leads a team of strategists across client portfolios, maintaining a pulse on the day-to-day while simultaneously shaping the big picture—setting strategic standards, elevating team capability, and reinforcing our position as an innovative, data-led, social-first partner to the world’s leading brands.

What You'll Do Here:

Strategic Leadership & Post-Sale Excellence

• Own end-to-end strategic delivery across enterprise-level client programs, ensuring all work is aligned to client objectives and grounded in data.
• Partner closely with pre-sale strategists to understand what was sold, ensuring seamless transitions and maintaining strategic continuity from pitch to execution.
• Serve as the strategic anchor during onboarding and throughout delivery, establishing strong relationships with clients and guiding long-term strategic direction.
• Lead the development, optimization, and execution of integrated marketing strategies across influencer, social, content, and experiential services.

Cross-Functional Collaboration with Operations, Client Services & BI

• Work in close partnership with Client Services and Business Intelligence to ensure all strategies are measurable, insight-driven, and tied to meaningful KPIs.
• Partner with BI to define measurement frameworks, interpret performance data, craft QBR insights, and surface strategic growth opportunities.
• Collaborate with Operations on scoping, resourcing, prioritization, and process optimization across multiple verticals, categories, and workstreams.
• Ensure that BI outputs are appropriately translated into clear strategic recommendations and executive-ready narratives.
• Streamline cross-functional communication to ensure flawless execution and alignment across all service lines.

Team Leadership, Enablement & Strategic Standards

• Lead, mentor, and develop a team of strategists supporting enterprise portfolios across multiple categories.
• Maintain oversight of day-to-day strategy execution while also guiding long-term strategic direction and innovation.
• Build frameworks, tools, and standards that elevate strategic output across delivery teams.
• Provide thought leadership, training, and capability development that strengthens strategic maturity across the organization.

Data-Backed Insights, Narrative Development & Growth

• Work closely with BI to interpret data and performance trends, transforming insights into actionable strategic recommendations.
• Lead your team in the development of compelling, data-backed narratives for QBRs, strategic roadmaps, and optimization recommendations.
• Identify expansion opportunities, whitespace, and long-term growth pathways for clients—grounded in business objectives, performance data, and market trends.
• Partner with Client Services and BI to build strong upsell and renewal strategies, influencing client decision-making with strategic clarity and confidence.
• Serve as a senior strategic advisor to client executives, translating complex challenges into innovative, actionable solutions.

Enterprise-Level Strategic Execution & Operational Expertise

• Oversee strategic delivery across complex, multi-stakeholder accounts, ensuring consistency, quality, and business impact.
• Manage cross-team resourcing and workflow orchestration across multiple verticals, categories, and service offerings.
• Ensure all strategic outputs meet the highest standards of rigor, innovation, operational feasibility, and measurability.
• Navigate ambiguity with confidence, providing clear direction, strategic judgment, and proactive problem-solving across teams.
  
  

You'll Need To Have:

• 8+ years of experience in strategy, integrated marketing, social, content, or influencer within an agency environment.
• Experience leading strategic delivery for enterprise-level clients across multiple verticals.
• Strong experience partnering with Business Intelligence teams to drive insights-led strategy and performance measurement.
• Proven ability to lead, mentor, and inspire strategists in a fast-paced, high-growth environment.
• Exceptional communication, presentation, and executive storytelling skills.
• Demonstrated ability to turn data into strategic decisions, compelling narratives, and client-ready recommendations.
• Operational expertise with experience managing complex workflows, resourcing, and multi-team collaboration.
• Business-oriented mindset with a passion for driving growth, innovation, and strategic excellence.

We are looking for a Talent Business Partner to join our dynamic team and play a key role in recruiting top talent across Viral Nation. In this role, you will partner closely with hiring managers to understand business needs, develop strategic hiring plans, and attract exceptional candidates. This position requires a blend of strategic thinking, hands-on execution, and relationship-building skills to ensure we bring in the best talent across all departments.

What You Will Do:

• Manage the full recruitment lifecycle, including crafting compelling job postings, sourcing top talent, conducting screenings, facilitating the selection process, and overseeing offer negotiations to ensure a seamless hiring experience.
• Develop effective sourcing strategies and proactively build strong talent pipelines to fill current and future hiring needs.
• Partner with hiring managers to understand role requirements and provide guidance on market trends and best hiring practices.
• Ensure a positive candidate experience by providing timely communication and feedback.
• Participate in recruitment events to drive awareness around the company’s career opportunities.
• Track key recruitment metrics to measure hiring effectiveness and optimize processes.
• Stay up-to-date on industry trends, best practices, and emerging recruitment technologies.

You Need to Have:

• 5+ years of talent acquisition experience working in a high-volume recruitment environment.
• A deep understanding of the marketing and tech industries, with a strong preference for experience in marketing agency environments.
• Experience working with recruitment software, including LinkedIn Recruiter and Applicant Tracking Systems (Greenhouse preferred but not required).
• Excellent written and verbal communication skills, with the ability to effectively engage with candidates, hiring managers, and stakeholders at all levels.
• Ability to manage multiple roles simultaneously in a fast-paced environment.
• Experience managing searches across performance marketing, client services, creative, and other marketing/advertising disciplines.

Position Overview:

Viral Nation is a fast-growing SaaS company that provides innovative solutions to help our customers achieve their business goals. We are rapidly building and launching products across a variety of market segments, for both enterprise customers and consumers.  We are dedicated to providing exceptional customer experiences and building long-term relationships with our clients. As we continue to scale our business, the Product Support Specialist will ensure customer issues are being resolved in a timely manner and operational workflows are being followed.

Job Summary:

As a Product Support Specialist you will play a critical role in maintaining data accuracy and providing support to our Partners through data management. This role requires meticulous data entry skills through attention to detail, client service proficiency, and an unwavering commitment to ensuring data integrity.

Availability: Flexible availability required, including weekdays and weekends (Monday–Sunday).
Shift Length: Shifts range from 4–8 hours and are scheduled between 7:00 AM – 7:00 PM, depending on business needs.

Responsibilities:

• Accurately input and update data in accordance with established policies & procedures.
• Verify data accuracy and consistency by cross-referencing it with source documents.
• Assist in resolving data discrepancies and issues, ensuring timely resolution.
• Work closely with your team to enhance data management processes and efficiency.
• Maintain and organize databases for easy access and retrieval of critical information.
• Stay up-to-date on product features and changes, and develop a deep understanding of our product and its capabilities.
• Collaborate with cross-functional teams, including product and engineering, to resolve more complex customer issues.

Skills and Qualifications:

• 2+ years of experience in customer support or related fields, ideally in a SaaS or a technology company
• A college degree or higher is required
• Experience with hourly work and data entry required.
• Exceptional communication skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Customer-focused and empathetic approach to support
• Ability to work alone or collaboratively in a team-based environment
• Strong attention to detail and accuracy in record-keeping
• Ability to manage multiple tasks simultaneously
• Experience with operational data and data reporting workflows
• Ability to learn new technologies quickly and independently

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

What You'll Do Here:

• Work cross functionally with the Content and Creative team to develop community management strategies and creative ideation for Viral Nation’s top tier brands across all social media platforms 
• Act as a strategic community manager and engage with followers on all social platforms, with a focus on YouTube, to enable growth and engagement in alignment with client KPIs
• Curate periodical reports for reporting manager demonstrating engagement and analytics
• Own the execution of daily posts, monitoring analytics, and maintaining accounts on key social media channels (Facebook, Instagram, Twitter, TikTok, YouTube, Discord etc.)
• Develop and manage content calendars for dedicated accounts and provide recommendations to enhance content, copy and identify agile moments with a focus on YouTube long-form content, YouTube Shorts and YouTube Community Tab
• Present analytics feedback and insights gained from social media marketing to help evolve strategies in a timely fashion
• Work in collaboration with the Content, Creative and Accounts divisions to ensure processes and protocols are followed and enhanced
• Act as the YouTube social media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices and trends

You'll Need To Have:

• Minimum of 3 years of professional experience with Instagram, Facebook, TikTok, YouTube, Twitter, LinkedIn, etc.
• Proficiency with social media management and analytical tools (Sprout Social, Hootsuite, Sprinklr, etc.)
• Must have a University degree, or College diploma in a relevant field such as Marketing, Business, Public Relations, Communications, and/or have equivalent work experience
• Must have professionally managed Social Media for brands
• Experience growing brands on social media through strategic community management

What You'll Do Here:

• Work cross functionally with the Content and Creative team to develop community management strategies and creative ideation for Viral Nation’s top tier brands across all social media platforms 
• Act as a strategic community manager and engage with followers on all social platforms, with a focus on YouTube, to enable growth and engagement in alignment with client KPIs
• Curate periodical reports for reporting manager demonstrating engagement and analytics
• Own the execution of daily posts, monitoring analytics, and maintaining accounts on key social media channels (Facebook, Instagram, Twitter, TikTok, YouTube, Discord etc.)
• Develop and manage content calendars for dedicated accounts and provide recommendations to enhance content, copy and identify agile moments with a focus on YouTube long-form content, YouTube Shorts and YouTube Community Tab
• Present analytics feedback and insights gained from social media marketing to help evolve strategies in a timely fashion
• Work in collaboration with the Content, Creative and Accounts divisions to ensure processes and protocols are followed and enhanced
• Act as the YouTube social media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices and trends

You'll Need To Have:

• Minimum of 3 years of professional experience with Instagram, Facebook, TikTok, YouTube, Twitter, LinkedIn, etc.
• Proficiency with social media management and analytical tools (Sprout Social, Hootsuite, Sprinklr, etc.)
• Must have a University degree, or College diploma in a relevant field such as Marketing, Business, Public Relations, Communications, and/or have equivalent work experience
• Must have professionally managed Social Media for brands
• Experience growing brands on social media through strategic community management

We are seeking a professional and organized Covering Agent within our influencer talent agency division to represent and manage the careers of various social media influencers. Must be a positive, creative, and dedicated hard worker who can balance many tasks in a fast-paced environment. The Covering Agent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations, and an existing deep network of social media influencers.

What You'll Do Here:

• Discover and sign large influencers who are looking for business management
• Representing the business and brands of leading social media personalities
• Seek out brand partnerships for specific talent and the agency as a whole 
• Stay on top of trends in the influencer marketing space
• Seek out and pursue new opportunities such as TV and Film casting for our talent, early adopters for new apps, find collaboration opportunities for our influencers and other large influencers.
• Present and assist with execution of growth strategies for influencers 

You'll Need To Have:

• Minimum two (2) years experience in talent management/talent representation of Social Media Influencers and/or celebrities. 
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent 
• Must have 1+ years experience professionally managing brand partnerships and in talent management (preferably at an agency)

We are seeking a professional and organized Covering Agent within our influencer talent agency division to represent and manage the careers of various social media influencers. Must be a positive, creative, and dedicated hard worker who can balance many tasks in a fast-paced environment. The Covering Agent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations, and an existing deep network of social media influencers.

What You'll Do Here:

• Discover and sign large influencers who are looking for business management
• Representing the business and brands of leading social media personalities
• Seek out brand partnerships for specific talent and the agency as a whole 
• Stay on top of trends in the influencer marketing space
• Seek out and pursue new opportunities such as TV and Film casting for our talent, early adopters for new apps, find collaboration opportunities for our influencers and other large influencers.
• Present and assist with execution of growth strategies for influencers 

You'll Need To Have:

• Minimum two (2) years experience in talent management/talent representation of Social Media Influencers and/or celebrities. 
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent 
• Must have 1+ years experience professionally managing brand partnerships and in talent management (preferably at an agency)

The Creator Relations Manager is responsible for identifying, engaging, and procuring strategic influencer partnerships that align with client goals and objectives. This representative requires a deep understanding of the creator economy, social media landscape, strong influencer discovery capabilities, and the ability to build lasting relationships with influencers and talent agencies. 

Responsibilities:

• Source potential content creators/influencers through online channels (e.g. social platforms and professional networks) across gaming, technology, lifestyle and entertainment verticals, ensuring alignment with diverse client briefs and campaign objectives
• Develop and execute negotiation strategies for all partnerships, ensuring competitive pricing through market analysis and performance data
• Manage the end-to-end process of sourcing, drafting proposals, finalizing agreements, and managing multifaceted compensation structures (including flat fees, performance incentives, and value-in-kind)
• Communicate the unique value proposition of our clients to agencies and creators through meetings, presentations, and marketing materials
• Provide general assistance to the team with ongoing projects for our broad Client base
• Work closely with the Marketing and Talent divisions to address gaps in our Talent inventory
• Establish a living database and record of all Talent to be leveraged for procurement and/or monitoring growth for later engagement
• Engage daily with social platforms to identify trends, up-and-coming creators, and cultural moments that can be leveraged for impactful client partnerships
• Provide support on influencer strategies for proposals and pitches, offering insights into target influencer verticals within the market and content verticals to secure impactful partnerships
• Work closely with teams to strategize and execute influencer campaigns to exceed client expectations
• Support an environment of empowerment for team and colleagues with the resources, tools, and support they need to encourage them to anticipate and exceed expectations

Qualifications and Skills:

• Is an active participant and consumer of the social media industry
• Must possess 3+ years of experience with Influencer Marketing, Business Development, or in a sales environment, with a dual focus on creator cultivation and client-facing involvement including the ability to develop and deliver compelling decks and presentations.
• Demonstrate knowledge of, and prior experience with, analyzing social media metrics to make informed strategic decision-making (CPM, CPV, CTR, Conversion Rate)
• Demonstrated ability to build and maintain strong industry relationships, including established networks with creators and talent agencies, to enhance talent discovery and campaign execution
• Strong negotiation and relationship-building skills with creators/influencers and agencies
• Strong organizational skills with high attention to detail and the ability to manage multiple campaigns and a vast volume of creators/influencers at any given time simultaneously
• Excellent communication (full proficiency in English) and interpersonal skills
• Previous experience with Hubspot, Monday, Creator Discovery Tools, Kantata, TikTok Creator Marketplace, and PandaDoc is a plus

The Creator Relations Manager is responsible for identifying, engaging, and procuring strategic influencer partnerships that align with client goals and objectives. This representative requires a deep understanding of the creator economy, social media landscape, strong influencer discovery capabilities, and the ability to build lasting relationships with influencers and talent agencies. 

Responsibilities:

• Source potential content creators/influencers through online channels (e.g. social platforms and professional networks) across gaming, technology, lifestyle and entertainment verticals, ensuring alignment with diverse client briefs and campaign objectives
• Develop and execute negotiation strategies for all partnerships, ensuring competitive pricing through market analysis and performance data
• Manage the end-to-end process of sourcing, drafting proposals, finalizing agreements, and managing multifaceted compensation structures (including flat fees, performance incentives, and value-in-kind)
• Communicate the unique value proposition of our clients to agencies and creators through meetings, presentations, and marketing materials
• Provide general assistance to the team with ongoing projects for our broad Client base
• Work closely with the Marketing and Talent divisions to address gaps in our Talent inventory
• Establish a living database and record of all Talent to be leveraged for procurement and/or monitoring growth for later engagement
• Engage daily with social platforms to identify trends, up-and-coming creators, and cultural moments that can be leveraged for impactful client partnerships
• Provide support on influencer strategies for proposals and pitches, offering insights into target influencer verticals within the market and content verticals to secure impactful partnerships
• Work closely with teams to strategize and execute influencer campaigns to exceed client expectations
• Support an environment of empowerment for team and colleagues with the resources, tools, and support they need to encourage them to anticipate and exceed expectations

Qualifications and Skills:

• Is an active participant and consumer of the social media industry
• Must possess 3+ years of experience with Influencer Marketing, Business Development, or in a sales environment, with a dual focus on creator cultivation and client-facing involvement including the ability to develop and deliver compelling decks and presentations.
• Demonstrate knowledge of, and prior experience with, analyzing social media metrics to make informed strategic decision-making (CPM, CPV, CTR, Conversion Rate)
• Demonstrated ability to build and maintain strong industry relationships, including established networks with creators and talent agencies, to enhance talent discovery and campaign execution
• Strong negotiation and relationship-building skills with creators/influencers and agencies
• Strong organizational skills with high attention to detail and the ability to manage multiple campaigns and a vast volume of creators/influencers at any given time simultaneously
• Excellent communication (full proficiency in English) and interpersonal skills
• Previous experience with Hubspot, Monday, Creator Discovery Tools, Kantata, TikTok Creator Marketplace, and PandaDoc is a plus

In the fast-paced world of social media, the first impression isn't just a slide deck—it’s a vision of the future. As the Design Director of Pre-Sale & Growth, you will be the creative architect behind our agency’s most ambitious pitches and client growth opportunities. This is a high-stakes, high-reward role where you will bridge the gap between abstract business goals and breathtaking visual storytelling.

You are not just a designer; you are closer. You will collaborate closely with Sales, Client Success and Strategy teams to craft the visual identities, innovative concepts, and strategic narratives that win with the world's largest brands. Your goal is to make the agency’s value proposition undeniable in the pursuit of business growth. 

What You'll Do Here:

• Visionary Creative Leadership: 
• Develop innovative design languages and visual frameworks that transform integrated strategies, dense data and creative ideas into persuasive proposals and pitch assets that compel enterprise-level stakeholders. 
• Produce high-fidelity mockups, future-state visualizations, interactive prototypes, and immersive storytelling assets that act as the centerpieces of proposals and pitch assets— enabling clients to see their brand living and breathing within our agency’s ecosystem. 
• Proposal Engineering and Storytelling 
• Oversee the structural design of complex enterprise proposals and pitch assets, ensuring the visual hierarchy mirrors the strategic priority. 
• Craft proposals and pitch assets to maximize order, pacing, rhythm, and emotional peak-end moments to ensure maximum stakeholder retention.
• Stakeholder-Centric Visual Design: 
• Tailor the visual language of proposals and pitch assets to the specific psychological profiles of stakeholders—from the ROI-focused CFO to the brand-obsessed CMO—ensuring every slide addresses a specific business pain point or aspiration.
• Use advanced visual storytelling to create a sense of inevitability—making it clear that our agency is the only partner capable of executing the client’s vision at a global scale.
• AI-Enablement
• Enlist cutting-edge AI tools and agents within workflows to drive efficiency, innovation and visualization expansion. 
• Scalable Framework Development: 
• Implement modular design systems for the Strategy, Sales and Client Service teams that allow for rapid, high-quality output without sacrificing the "bespoke" feel required for Tier-1 brand acquisition and growth. 

Mentorship and Team Development 

• Lead, mentor, and inspire an evolving team of designers and motion artists, fostering an environment of "strategic creativity.”
• Partner with agency Leadership to attract top Design talent and drive team growth in alignment with business growth. 

What You'll Need To Have:

• 7+ years in design leadership, preferably within a fast-paced agency environment with a heavy focus on New Business/Pitches.
• A proven track record of winning and expanding major accounts through exceptional design strategy and visual storytelling.
• Expert-level command of Adobe Creative Suite, Figma, and presentation software (Keynote/Google Slides). Knowledge of motion design and AI-driven creative tools is a significant plus.
• Experience partnering with and managing multidisciplinary teams and navigating complex stakeholder relationships.
• Deep understanding of brand positioning, consumer psychology, and social media marketing trends.

The Director, Business Intelligence will lead enterprise-wide analytics strategy for a major consumer packaged goods (CPG) organization. This role is responsible for building and leading a high-performing team of analysts delivering actionable insights across sales forecasting, retail performance, campaign measurement, and influencer/paid/social strategy optimization.

This leader will serve as a strategic thought partner to Sales, Marketing, Brand, eCommerce, Finance, and Executive Leadership, translating data into commercial growth opportunities, driving ROI, and embedding analytics into core business decision-making. The role combines strategic vision, technical depth, cross-functional leadership, and team development.

Responsibilities:

• Act as a senior analytics partner to client account, strategy, and service teams by translating client objectives into scalable, best-in-class measurement frameworks that support social-first marketing performance.
• Serve as the senior analytics advisor to executive leadership, shaping marketing, retail, and social investment decisions through data-driven insights.
• Elevate analytics from reporting to strategic advantage by synthesizing data into clear narratives that inform brand positioning, channel strategy, and enterprise decision-making.
• Own end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring clear linkage between investment and revenue outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and offline retail partners by developing predictive models that connect media spend, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize robust ROI frameworks, including brand lift studies, sales lift studies, incrementality testing, multi-touch attribution, and marketing mix modeling, translating insights into optimized channel mix and budget allocation.
• Build scalable measurement systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, informing creative strategy and platform optimization.
• Identify emerging consumer and digital engagement trends to inform brand strategy, innovation, and go-to-market planning.
• Build, lead, and mentor a high-performing analytics team, fostering a culture of analytical rigor, commercial acumen, and executive-ready storytelling.
• Design and oversee scalable data collection and reporting infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized presentations.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 12+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

The Director, Business Intelligence will lead enterprise-wide analytics strategy for a major consumer packaged goods (CPG) organization. This role is responsible for building and leading a high-performing team of analysts delivering actionable insights across sales forecasting, retail performance, campaign measurement, and influencer/paid/social strategy optimization.

This leader will serve as a strategic thought partner to Sales, Marketing, Brand, eCommerce, Finance, and Executive Leadership, translating data into commercial growth opportunities, driving ROI, and embedding analytics into core business decision-making. The role combines strategic vision, technical depth, cross-functional leadership, and team development.

Responsibilities:

• Act as a senior analytics partner to client account, strategy, and service teams by translating client objectives into scalable, best-in-class measurement frameworks that support social-first marketing performance.
• Serve as the senior analytics advisor to executive leadership, shaping marketing, retail, and social investment decisions through data-driven insights.
• Elevate analytics from reporting to strategic advantage by synthesizing data into clear narratives that inform brand positioning, channel strategy, and enterprise decision-making.
• Own end-to-end measurement strategy across paid media, influencer, social, and retail media, ensuring clear linkage between investment and revenue outcomes.
• Forecast and quantify incremental revenue and retail lift across eCommerce and offline retail partners by developing predictive models that connect media spend, influencer engagement, and social performance to sales velocity and conversion.
• Design and operationalize robust ROI frameworks, including brand lift studies, sales lift studies, incrementality testing, multi-touch attribution, and marketing mix modeling, translating insights into optimized channel mix and budget allocation.
• Build scalable measurement systems to evaluate influencer effectiveness, content performance, audience growth, and conversion impact, informing creative strategy and platform optimization.
• Identify emerging consumer and digital engagement trends to inform brand strategy, innovation, and go-to-market planning.
• Build, lead, and mentor a high-performing analytics team, fostering a culture of analytical rigor, commercial acumen, and executive-ready storytelling.
• Design and oversee scalable data collection and reporting infrastructure, including structured databases, automated reporting workflows, dashboards, and standardized presentations.

Qualifications:

• Extensive experience in marketing, media, or agency environments, with demonstrated ability to apply analytics and research to drive client strategy and business outcomes.
• Bachelor’s or Master’s degree in a relevant field (Social Sciences, Statistics, Data Science, Business Analytics, or related discipline), or equivalent practical experience.
• 12+ years of progressive experience in research, analytics, and measurement, with a proven track record of leading complex, high-impact initiatives.
• Advanced expertise in primary and secondary research methodologies, including brand tracking, brand and communications strategy, brand lift studies, regression analysis, Market Mix Modeling, social listening, and digital and site analytics.
• Deep technical proficiency in analytics and BI technologies, including Python and SQL for analysis and data modeling, Google Cloud Platform, BigQuery, and Snowflake for data infrastructure, and BI tools such as Sigma or comparable platforms for scalable reporting and dashboarding.
• Demonstrated ability to architect and optimize analytics workflows, data pipelines, and reporting systems that support automation, scalability, and self-serve insights.
• Strong executive-level communication and collaboration skills, with the ability to translate complex analytical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
• Proven ability to influence cross-functional teams and senior client stakeholders, providing strategic guidance grounded in data, research rigor, and business context.

As a highly accomplished leader in client and people management, you possess an unparalleled track record of effortlessly maneuvering diverse client organizational structures and verticals. Your unwavering expertise has earned the trust of both internal and external stakeholders, who rely on your ability to deliver integrated solutions that surpass expectations, across a wide range of accounts.With 8+ years of experience in the social, influencer and/or agency world, you have forged powerful relationships with influential clients, cementing yourself as their most trusted partner and advisor. Your strategic acumen is unmatched, enabling you to identify opportunities for both growth and creativity, culminating in resounding success stories for clients and the agency alike. No matter how complex the challenge, your unwavering leadership steers teams toward tangible results and positive outcomes. You maintain a determined dedication to expanding your skillset, continually honing your ability to manage an expanding number of accounts, maintain productive relationships, and inspire larger teams toward even greater heights. Your team looks to you for solutions, and your commitment to developing your technical expertise.

Responsibilities:

• Leads portfolio-level strategy and revenue performance, turning surfaced opportunities into prioritized growth plans and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to ensure staffing alignment, delivery excellence, and financial performance.
• Build and maintain trusted senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead the development of major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure consistent, high-quality delivery across all assigned accounts—on time, on budget, and to the highest standard.
• Partner with PMO on new scopes to ensure clarity in staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations in partnership with key client stakeholders.
• Champion operational consistency, process adoption, and strong cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders by setting clear expectations, coaching for impact, and fostering a culture of accountability, growth, and strong client outcomes across the portfolio.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing smarter, scalable solutions.
• Stay ahead of industry trends and emerging technologies, sharing insights to fuel innovation and client growth.

Skills and Qualifications:

• 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment.
• Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives.
• Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results.
• Ability to lead and develop high-performing teams in a fast-paced environment.

Position Overview:

We’re looking for a Director of Client Services with deep expertise in influencer marketing, social media, and technology who consistently delivers exceptional client experiences and drives growth. Partnering closely with Business Development, Product, and Customer Success, the Director of Client Services leads high-impact technology and influencer programs, drives retention and expansion, and uses data-driven insights to elevate performance and strengthen long-term client relationships.

Responsibilities:

• Partner with Business Development to lead client and prospect demos, serving as the subject-matter expert on Viral Nation’s AI-powered technology capabilities, platform solutions (VN Secure), and product roadmap.
• Own, retain, and grow a dedicated portfolio of clients, serving as the strategic lead and trusted advisor.
• Lead the day-to-day execution of client technology programs, elevated brand storytelling, insights and analytics. 
• Act as a technology expert, confidently presenting platform features, solutions, and roadmaps to clients and prospects.
• Where required, influence and support services teams responsible for influencer engagement, paid social and measurement, in addition to managing client relationships, presenting technology products, developing proposals and delivering clear POVs on trends that impact. 
• Drive technology-sector growth by increasing customer retention and expanding existing relationships through strategic upsell and cross-sell opportunities across your book of business, while partnering with Sales and cross-functional teams to support broader organizational growth and revenue generation.
• Oversee the teams' influencer tech and tech & marketing campaigns through VN’s proprietary platform.
• Partner closely with Sales, Product, Customer Success, PMO, and Client Services to deliver a seamless client experience.
• Develop and implement a comprehensive technology success strategy aligned with the company's overall business objectives.
• Collaborate with other departments, including Sales, Marketing, and Product, to ensure a seamless customer experience across the entire customer technology lifecycle.
• Cultivate customer advocates and champions to promote brand loyalty and positive word-of-mouth referrals.
• Leverage data-driven insights in partnership with Customer Success to track key performance metrics, measure impact, and provide clear reporting to leadership.
• Identify trends, opportunities, and areas for innovation to continuously enhance the customer experience and overall account performance.
• Partner with Customer Success to establish a robust feedback loop with customers to gather insights and address issues promptly.

Qualifications and Skills:

• 6+ years of experience in digital, social, or marketing roles with a strong technology and influencer marketing focus.
• Deep understanding of influencer programs, including contracting, content development, paid/organic tactics, and performance measurement.
• Proven experience managing multiple client portfolios across integrated service offerings.
• Strong proficiency with influencer and project management platforms (e.g., CreatorIQ, Klear, Tagger, Upfluence, HubSpot, Kantata, Monday.com).
• Excellent project management, communication, and client presentation skills with strong attention to detail.
• Analytical, data-driven mindset with experience using customer success and reporting tools.
• Demonstrated ability to influence stakeholders, navigate constraints, and drive business decisions.
• Strong leadership and interpersonal skills with the ability to motivate and empower teams./
• Proficient in MS Office, Google Workspace, and presentation software.

As the Director of Creator Relations at Viral Nation, you will lead a dynamic team responsible for recruiting top-tier influencers and creators in alignment with our segmentation and Ideal Customer Profiles (ICPs). Your role is crucial in sourcing, negotiating, and maintaining communication with influencers and creators. Additionally, you will build and manage relationships with talent agencies across key verticals. A significant part of your role involves driving the adoption of Viral Nation's technologies among influencers and achieving specific targets that contribute to the strategic growth objectives of the company.

Team Leadership and Development:

• Lead and develop the Creator Relations team towards achieving set targets.
• Instill a culture of high performance, innovation, and goal orientation.

Recruitment and Segmentation:

• Strategically recruit influencers and creators, aligning with Viral Nation’s segmentation strategies and ICPs.
• Implement recruitment strategies aimed at achieving specific growth targets.

Negotiation and Communication:

• Lead negotiations with a focus on meeting and exceeding recruitment and performance targets
• Ensure clear, consistent, and strategic communication with influencers and creators

Relationship Building and Management:

• Develop relationships with talent agencies, creators, and clients;  focusing on strategic growth and target achievement
• Serve as the primary strategic liaison between Viral Nation and external networks.

Technology Integration and Utilization:

• Drive the adoption and effective use of Viral Nation’s technologies, aligning with strategic growth plans with regards to influencer onboarding and management
• Facilitate training and support for technology platforms to maximize influencer performance and target realization

Strategic Planning and Execution:

• Offer strategic insight on relevant creators during planning of influencer campaigns with a focus on meeting growth objectives
• Align creator relations strategies with the company’s overarching business and growth goals

Performance Analysis and Reporting:

• Work with data and operations teams to regularly analyze and report on the performance of influencer partnerships against targets
• Utilize data-driven insights to optimize strategies for target achievement and growth

Qualifications and Skills:

• 7+ years of experience in the Talent and Influencer industry
• Is an active participant and consumer of the social media industry
• Demonstrated knowledge of, and prior experience with, analyzing social media metrics
• Prior experience working with digital content creators, and/or influencers

As the Director of Creator Relations at Viral Nation, you will lead a dynamic team responsible for recruiting top-tier influencers and creators in alignment with our segmentation and Ideal Customer Profiles (ICPs). Your role is crucial in sourcing, negotiating, and maintaining communication with influencers and creators. Additionally, you will build and manage relationships with talent agencies across key verticals. A significant part of your role involves driving the adoption of Viral Nation's technologies among influencers and achieving specific targets that contribute to the strategic growth objectives of the company.

Team Leadership and Development:

• Lead and develop the Creator Relations team towards achieving set targets.
• Instill a culture of high performance, innovation, and goal orientation.

Recruitment and Segmentation:

• Strategically recruit influencers and creators, aligning with Viral Nation’s segmentation strategies and ICPs.
• Implement recruitment strategies aimed at achieving specific growth targets.

Negotiation and Communication:

• Lead negotiations with a focus on meeting and exceeding recruitment and performance targets
• Ensure clear, consistent, and strategic communication with influencers and creators

Relationship Building and Management:

• Develop relationships with talent agencies, creators, and clients;  focusing on strategic growth and target achievement
• Serve as the primary strategic liaison between Viral Nation and external networks.

Technology Integration and Utilization:

• Drive the adoption and effective use of Viral Nation’s technologies, aligning with strategic growth plans with regards to influencer onboarding and management
• Facilitate training and support for technology platforms to maximize influencer performance and target realization

Strategic Planning and Execution:

• Offer strategic insight on relevant creators during planning of influencer campaigns with a focus on meeting growth objectives
• Align creator relations strategies with the company’s overarching business and growth goals

Performance Analysis and Reporting:

• Work with data and operations teams to regularly analyze and report on the performance of influencer partnerships against targets
• Utilize data-driven insights to optimize strategies for target achievement and growth

Qualifications and Skills:

• 7+ years of experience in the Talent and Influencer industry
• Is an active participant and consumer of the social media industry
• Demonstrated knowledge of, and prior experience with, analyzing social media metrics
• Prior experience working with digital content creators, and/or influencers

Position Overview:

As Director, Social Media within the Corporate Marketing team, you will lead Viral Nation’s corporate social presence across LinkedIn, Instagram, YouTube, and TikTok, with a primary focus on enterprise B2B audiences. You will define how Viral Nation shows up through social, translating our point of view and thought leadership into a high-impact presence that drives awareness, consideration, and demand. 

You are a modern social marketer with strong creative instincts and deep expertise in platform-native storytelling. You understand how senior marketers consume content, particularly on LinkedIn, and know how to turn complex ideas into clear, compelling narratives that resonate and spread. 

This role sits at the intersection of brand, content, and growth. You will partner closely with content, PR, demand, and executive leadership to ensure Viral Nation’s social presence is cohesive, influential, and aligned to business priorities.

Responsibilities:

• Develop Viral Nation’s corporate social media strategy owning our brand storytelling across social media.
• Own the full social content calendar across our social channels including LinkedIn, Instagram, YouTube, and TikTok aligning across all corporate marketing initiatives (e.g. blogs, newsletters, whitepapers, webinars, podcasts, events, and quarterly campaigns)
• Publish and schedule all approved content while maintaining consistent platform cadences
• Collaborate closely with content and design teams to translate long-form and campaign assets into high-performing social formats
• Collaborate, produce and edit social-first video content, including short-form clips, thought leadership videos, trend explainers, and event coverage
• Stay highly informed on industry news, platform updates, and cultural moments relevant to our industry
• Monitor comments, DMs, and mentions daily; respond using Viral Nation’s brand voice and escalate issues as needed
• Identify opportunities for influencer, creator, and partner amplification in collaboration with Partnerships and PR teams
• Track and report on performance metrics, providing insights and recommendations to optimize performance

Qualifications:

• 8+ years of social media experience at an in-house brand or agency, ideally supporting enterprise B2B marketing audiences
• Experience leading or managing a nimble social team, with the ability to set direction, provide clear feedback, and elevate the work through collaboration and mentorship.
• Demonstrated success working cross-functionally with teams such as content, PR, demand generation, creative, analytics, and executive leadership.
• Strong creative judgment paired with data fluency, able to balance experimentation with performance and business impact.
• Deep understanding of what performs on social channels for B2B and enterprise audiences, including thought leadership, executive storytelling, and demand-influencing content
• Has a keen and detailed creative eye that understands what works across different channels
• Image and video editing skills with experience creating social-first video content optimized for platform-native consumption
• Proven ability to plan and execute integrated social calendars tied to campaigns and content launches
• Exceptional copywriting skills, with an understanding of platform nuance and audience intent
• Experience using social analytics tools and native platform insights to measure performance
• Comfortable managing community engagement, responding publicly on behalf of a brand, and representing Viral Nation professionally
• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously
• Strong communication skills with tact and diplomacy when working cross-functionally and with external partners

We are currently seeking a highly motivated and driven Director, Talent within our Influencer Talent Agency division to supervise and collaborate with a team of agents. This person will serve as a critical mentor for a group of Talent Agents whose primary responsibilities are to manage the careers of various social media influencers within our agency. Must be a resourceful, creative, and dedicated individual who can balance a multitude of tasks in an extremely fast paced work environment. The incumbent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations and have an existing deep network of social media influencers. 

What You'll Do Here:

• Identify, scout, sign and represent social media and digital influencers for our agency roster.
• Support the negotiation and procurement of contracts on behalf of Viral Nation Talent Creators
• Help seek revenue and sponsorship opportunities for Viral Nation Talent Creators
• Optimize and oversee the talent onboarding process from lead to partnered creator
• Oversee the discovery process of new talent and know the key players in the influencer space.
• Meet and exceed monthly KPIs
• Strong focus and research skills to identify market trends in real time
• Solid understanding of the online video landscape, monetization trends, and optimization techniques
• Grow and build out a team of Talent Agents, that manage the relationships between influencers brands, and garner new business for Viral Nation
• Develop and implement processes and efficiencies to allow Viral Nation Talent to grow sustainably
• Resource for agents and leaders through situations that arise with talent and buyers

You'll Need To Have:

• 7+ years experience in talent management/talent representation of Social Media Influencers and/or celebrities
• Experience representing creators across various niches
• Experience managing and mentoring Talent Agents and Coordinators
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent
• Must have experience professionally managing brand partnerships

Viral Nation is looking for an energetic, dynamic, proactive individual to join our team. The Executive Assistant will assist with day-to-day coordination, critical tasks and project management in order to support the larger corporate team. 

Responsibilities:

• Calendar management: Scheduling appointments, meetings, and events, ensuring their calendar is organized and up-to-date.
• Travel arrangements 
• Communication management: handling email responses, responding to or redirecting them as appropriate.
• Meeting coordination: Assisting in the preparation and coordination of meetings, including scheduling, sending out meeting invites, preparing agendas, taking minutes
• Independently organize and produce both in-person & virtual meetings and conferences, typically in Google
• Project management: Create and/or modify high quality presentations, reports, and letters, with a high attention to detail, using Google Suite 
• Document prep: Drafting, proofreading, presentations
• Team coordination and support: supporting the team by facilitating collaboration, resolving conflicts, providing guidance and support, and fostering a positive and productive team environment

Qualifications:

• 2-3 years of experience supporting an executive level
• Previous experience with various project management tactics and tools
• Proven ability to successfully juggle and prioritize multiple tasks and projects simultaneously
• Exceptional time management and organizational skills with acute attention to detail
• Excellent verbal and written communication skills
• Ability to work under pressure and manage priorities
• Ability to work in a team environment, meet tight deadlines, and work on several projects simultaneously
• Ability to exercise discretion and confidentiality; adept at handling sensitive documents and information
• Thrive in a fast-paced, quickly changing, growth environment with an optimistic approach to work and life
• Excellent verbal and written communication.
• Experience using G-Suite and other applications
• Strong project management skills; one who thinks ahead and anticipates needs
• High attention to detail and strong organizational skills 

The Media Buyer will be responsible for planning, executing, and optimizing paid media campaigns across multiple platforms to drive measurable results for clients. This role requires a strategic thinker with strong analytical skills and a deep understanding of audience targeting, bidding strategies, and performance metrics. Working closely with the strategy and creative teams, the Media Buyer ensures campaigns are aligned with brand goals and deliver maximum ROI. The ideal candidate is detail-oriented, data-driven, and thrives in a fast-paced, collaborative environment.

What You'll Do Here:

• Launch, manage, and report on paid media campaigns across social, search, and programmatic platforms.
• Collaborate closely with the Manager, Paid Media and others Media Buyers to communicate campaign needs, performance insights, and optimization opportunities.
• Oversee daily monitoring and optimization to ensure campaigns meet performance goals and align with broader media strategies.
• Maintain quality control and ensure all campaigns adhere to client objectives, budgets, and timelines.
• Assist in preparing and presenting internal and external materials, including reports, strategies, and client updates.
• Participate actively in agency initiatives such as ideation sessions, training, and new business pitches.
  Confidently speak to campaign strategies, performance, and rationale when engaging with internal and external stakeholders.

What You'll Need To Have:

• 3+ years of paid media buying experience within a performance marketing or media agency.
• Strong understanding of paid media from both qualitative and quantitative perspectives, including Paid Social, Paid Search, and Programmatic is highly preferred.
• Proven ability to collaborate cross-functionally and communicate clearly—both verbally and in writing.
• Proficient in Google Workspace.
• Experience managing workflows via project management tools (e.g., Monday.com, Asana, ClickUp).
• Strong creative sensibility and awareness of current marketing trends.
• Highly organized with strong accountability for timelines, deliverables, and campaign performance.
• Deep understanding of marketing best practices, testing methodologies, and optimization strategies.
• Fluent in English, both spoken and written.

Viral Nation is looking for a seasoned Principal Product Manager to own the vision, strategy, and execution of our core data and platforms. This is a highly technical and strategic role focused on building the "data-as-a-product" foundation that powers our products, services, internal operations, and advanced AI workloads.

We are seeking a leader who thinks in terms of data architecture, scalability, and quality. You will be responsible for the roadmap of our data pipelines, data warehousing solutions, and the systems that make data accessible, reliable, and "AI-ready" for all stakeholders, from business intelligence analysts to marketing specialists. Your work will be critical in developing the data infrastructure that fuels our Big Data solutions and the next generation of AI-driven products and services.

What You'll Do Here:

• Define and own the product vision, strategy, and roadmap for Viral Nation's data platform, focusing on data pipelines (ETL/ELT), data warehousing, and analytics infrastructure.
• Translate complex business needs and AI/ML requirements into clear, technical user stories and specifications for data engineering teams.
• Develop a deep functional and technical understanding of our data architecture, from ingestion and transformation to storage and consumption, to identify bottlenecks and opportunities for innovation.
• Partner directly with the AI Science team to define requirements and build scalable data solutions for tuning, evaluating, and deploying AI models.
• Act as a key technical partner to data engineers and analysts, using your strong SQL skills to perform data analysis, validate data models, and ensure data quality.
• Work in close partnership with data engineering, architecture, engineering, application, and AI teams to ensure our data platform meets their needs for reliability, scalability, and performance.
• Define and monitor key performance indicators (KPIs) for the data platform, such as data freshness, pipeline uptime, and query performance, to drive continuous improvement.
• Research, evaluate, and recommend new data technologies, tools, and partners (e.g., in the data warehousing, transformation, or observability space) to enhance our platform capabilities.
• Work closely with the Product, Engineering, DevOps and AI teams to align the data platform roadmap with overarching technology goals.
• Be comfortable in a highly dynamic, agile environment
• Stay current with emerging technologies and trends in data engineering, data warehousing, and AI systems.

What You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 7+ years’ experience in technical product management, with at least 3-5 years specifically focused on data platforms, data warehousing, or data infrastructure.
• Strong SQL skills are essential. You must be comfortable writing complex queries, analyzing data, and validating data models independently.
• Deep technical knowledge of modern data ecosystems, including data pipeline (ETL/ELT) orchestration (e.g., Airflow, dbt) and data warehousing concepts and architecture.
• Direct experience with Snowflake (data warehousing, streams, tasks) is a major plus.
• Strong knowledge of the concepts, tools, practices and techniques of product management and working in an agile environment.
• Strong experience with agile project management and tools (Jira is required), particularly in managing technical backlogs for data engineering teams.
• Experience with cloud data services, especially GCP, is a strong asset.
• Exceptional ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Knowledge of Machine Learning concepts is a strong asset.

We have one of the largest and most advanced proprietary data infrastructures in the world, spanning social, customer, and sourced datasets. The next step is transformation - turning that data into scalable, AI-driven solutions that unlock new value for our teams and our clients. We’re seeking a Solution Architect - part innovator, part engineer, part strategist - who can take this immense data foundation and create global-leading, intelligence-based tools, models, and managed solutions. This is a role for a true builder of applied intelligence, capable of bridging advanced data science with real-world business impact.

What You'll Do Here:

• Partner with executive, strategy, and client teams to identify opportunities where data and AI can deliver measurable impact across creator selection, content performance, audience alignment, and trend forecasting.
• Architect and build robust, intelligent dashboards, models, and frameworks that convert complex datasets into intuitive, actionable solutions.
• Design and implement scalable data models and analytical systems that support enterprise-grade use cases.
• Lead the translation of ambiguous business challenges into concrete technical requirements and AI-powered solutions.
• Develop and optimize advanced SQL queries and data pipelines across platforms like Snowflake and BigQuery to operationalize your models.
• Collaborate with the Data Engineering and AI teams to ensure data quality, infrastructure alignment, and system efficiency.
• Build internal enablement tools that democratize insight — empowering non-technical teams to use, understand, and scale data-driven solutions.
• Experiment with and deploy emerging AI methods (LLMs, embeddings, predictive modelling) to surface new intelligence layers from social and behavioural data.
• Champion data-driven culture by educating internal teams on analytics best practices and data literacy.
• Continuously evaluate and introduce new technologies, frameworks, and methodologies that advance our intelligence capabilities.

You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 5+ years of experience in Solution Architecture, Data Analytics, Business Intelligence, or similar role, ideally within a data-heavy or AI-enabled environment.
• Expert proficiency in SQL with experience designing performant, complex data transformations.
• Hands-on experience with modern BI platforms such as Sigma, Tableau, Looker, or Power BI.
• Direct experience with Sigma is a strong plus.
• Strong knowledge of cloud data platforms, including Snowflake and Google BigQuery.
• Deep understanding of data modeling, data warehousing, and analytical design principles.
• Product-minded approach with the ability to design intuitive tools and solutions for non-technical users.
• Comfortable operating in ambiguous and fast-evolving problem spaces, transforming open-ended questions into actionable data products.
• Demonstrated passion for uncovering insights in social, consumer, or behavioral data.
• Background in marketing, the creator economy, or social intelligence is a strong asset.

We have one of the largest and most advanced proprietary data infrastructures in the world, spanning social, customer, and sourced datasets. The next step is transformation - turning that data into scalable, AI-driven solutions that unlock new value for our teams and our clients. We’re seeking a Solution Architect - part innovator, part engineer, part strategist - who can take this immense data foundation and create global-leading, intelligence-based tools, models, and managed solutions. This is a role for a true builder of applied intelligence, capable of bridging advanced data science with real-world business impact.

What You'll Do Here:

• Partner with executive, strategy, and client teams to identify opportunities where data and AI can deliver measurable impact across creator selection, content performance, audience alignment, and trend forecasting.
• Architect and build robust, intelligent dashboards, models, and frameworks that convert complex datasets into intuitive, actionable solutions.
• Design and implement scalable data models and analytical systems that support enterprise-grade use cases.
• Lead the translation of ambiguous business challenges into concrete technical requirements and AI-powered solutions.
• Develop and optimize advanced SQL queries and data pipelines across platforms like Snowflake and BigQuery to operationalize your models.
• Collaborate with the Data Engineering and AI teams to ensure data quality, infrastructure alignment, and system efficiency.
• Build internal enablement tools that democratize insight — empowering non-technical teams to use, understand, and scale data-driven solutions.
• Experiment with and deploy emerging AI methods (LLMs, embeddings, predictive modelling) to surface new intelligence layers from social and behavioural data.
• Champion data-driven culture by educating internal teams on analytics best practices and data literacy.
• Continuously evaluate and introduce new technologies, frameworks, and methodologies that advance our intelligence capabilities.

You'll Need To Have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Business Analytics, or a related field — or equivalent experience demonstrating technical excellence and business fluency.
• 5+ years of experience in Solution Architecture, Data Analytics, Business Intelligence, or similar role, ideally within a data-heavy or AI-enabled environment.
• Expert proficiency in SQL with experience designing performant, complex data transformations.
• Hands-on experience with modern BI platforms such as Sigma, Tableau, Looker, or Power BI.
• Direct experience with Sigma is a strong plus.
• Strong knowledge of cloud data platforms, including Snowflake and Google BigQuery.
• Deep understanding of data modeling, data warehousing, and analytical design principles.
• Product-minded approach with the ability to design intuitive tools and solutions for non-technical users.
• Comfortable operating in ambiguous and fast-evolving problem spaces, transforming open-ended questions into actionable data products.
• Demonstrated passion for uncovering insights in social, consumer, or behavioral data.
• Background in marketing, the creator economy, or social intelligence is a strong asset.

We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign performance, and maximizing ROI through advanced analytics and insights generation. This position offers an exciting opportunity for an analytical thinker with a passion for marketing to make a significant impact within our organization.

What You'll Do Here:

• Lead the development and delivery of strategic reports and insights, translating complex data into actionable recommendations that drive business growth and marketing optimization.
• Conduct advanced analysis and modeling using both primary and secondary research methods to uncover trends, opportunities, and performance drivers.
• Act as a strategic partner to cross-functional teams, providing data-driven recommendations to support key business initiatives and decision-making.
• Develop and optimize sophisticated dashboards and reporting frameworks using BI tools to enable leadership with real-time, actionable insights.
• Ensure data governance and compliance, collaborating with technology, product, and data engineering teams to maintain data integrity and regulatory standards.
• Drive process improvements and innovation, identifying opportunities to enhance analytical capabilities, streamline workflows, and implement best practices.
• Manage and consolidate data from diverse sources, ensuring comprehensive and high-quality inputs for business analysis and strategic planning.
• Provide mentorship and guidance to junior team members, fostering knowledge sharing and skill development across the team.
• Stay ahead of industry trends and emerging technologies, leveraging insights to provide thought leadership and shape future business strategies.
• Lead stakeholder engagements, effectively communicating insights, recommendations, and complex data concepts to non-technical audiences at various organizational levels.

You'll Need To Have:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, Business Analytics, or a related field; Master's degree preferred.
• 5+ years of experience in marketing analytics, data analysis, or related roles. Marketing agency work experience preferred.
• Experience with DSPs, Paid Media, and social media platforms preferred.
• Experience in executing brand tracking and Brand Lift research preferred.
• Experience in Google Cloud Platforms and BI tools such as Looker and Looker Studio preferred.
• Proficiency in data analysis tools such as Python, R, SQL, or similar scripting languages.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical audiences.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a passion for problem-solving and continuous improvement.

We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign performance, and maximizing ROI through advanced analytics and insights generation. This position offers an exciting opportunity for an analytical thinker with a passion for marketing to make a significant impact within our organization.

What You'll Do Here:

• Lead the development and delivery of strategic reports and insights, translating complex data into actionable recommendations that drive business growth and marketing optimization.
• Conduct advanced analysis and modeling using both primary and secondary research methods to uncover trends, opportunities, and performance drivers.
• Act as a strategic partner to cross-functional teams, providing data-driven recommendations to support key business initiatives and decision-making.
• Develop and optimize sophisticated dashboards and reporting frameworks using BI tools to enable leadership with real-time, actionable insights.
• Ensure data governance and compliance, collaborating with technology, product, and data engineering teams to maintain data integrity and regulatory standards.
• Drive process improvements and innovation, identifying opportunities to enhance analytical capabilities, streamline workflows, and implement best practices.
• Manage and consolidate data from diverse sources, ensuring comprehensive and high-quality inputs for business analysis and strategic planning.
• Provide mentorship and guidance to junior team members, fostering knowledge sharing and skill development across the team.
• Stay ahead of industry trends and emerging technologies, leveraging insights to provide thought leadership and shape future business strategies.
• Lead stakeholder engagements, effectively communicating insights, recommendations, and complex data concepts to non-technical audiences at various organizational levels.

You'll Need To Have:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, Business Analytics, or a related field; Master's degree preferred.
• 5+ years of experience in marketing analytics, data analysis, or related roles. Marketing agency work experience preferred.
• Experience with DSPs, Paid Media, and social media platforms preferred.
• Experience in executing brand tracking and Brand Lift research preferred.
• Experience in Google Cloud Platforms and BI tools such as Looker and Looker Studio preferred.
• Proficiency in data analysis tools such as Python, R, SQL, or similar scripting languages.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical audiences.
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a passion for problem-solving and continuous improvement.

What You'll Do Here:

• Monitor all brand social channels (which could include, but are not limited to: Facebook, Instagram, Twitter, TikTok, Pinterest, LinkedIn, YouTube, Twitch,Reddit) on a daily basis.
• Oversee ongoing measurement and data analysis to ensure regular performance reports adhere to a high standard of excellence and provide valuable insights on results
• Work with creative and strategy team to ideate and develop dynamic and engaging content as well as content calendars according to strategies implemented for each brand within portfolio
• Facilitate all proactive and reactive engagement and community building as needed 
• Ensure a seamless execution for all content and client campaigns and ensure fail safe processes are in place for quality assurance
• Understand marketing initiatives, strategic positioning, and target audience
• Lead creative presentations of approved work to clients/ team members when required.
• Stay on top of all trends, competitive work, and maintain best industry practices
• Support and act as back-up for key community management programs where/when needed
• Manage crisis situations efficiently and effectively across different social media platforms
• Assist in oversight of community managers in order to help them level-up their skills 
• Develop and create platform-native content (including copy, visuals, and short-form video) that supports ongoing community engagement, reactive moments, and campaign amplification.

What You'll Need To Have:

• 4+ years of social media management and a proven track record of growing engaged communities across platforms
• Strong communication, analytical, and problem solving skills
• Experience building brands on social media - a proven track record building accounts and driving engagement
• Passion for creating and executing on strategy
• Experience with social media scheduling tools (Sprout Social, Sprinklr, Hootsuite)
• Experience with social listening platforms (Brandwatch, Sprinklr, etc.)
• A desire to stay on top of trends and learn more
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.

The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.

This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.

You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.

Responsibilities:

This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:

• Cross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.
• Creative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.
• Resource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.
• Backlog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.
• Operational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.
• Budget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.
• Risk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.
• Process improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.
• Engagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.
• BI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.
• New business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.
• You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.

Skills and Qualifications:

• 7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.
• Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.
• Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.
• Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.
• Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.
• Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.
• Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.
• Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.
• Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.
• PMP, PgMP, or equivalent project management certification is a plus.
• Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.

The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.

This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.

You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.

Responsibilities:

This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:

• Cross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.
• Creative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.
• Resource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.
• Backlog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.
• Operational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.
• Budget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.
• Risk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.
• Process improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.
• Engagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.
• BI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.
• New business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.
• You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.

Skills and Qualifications:

• 7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.
• Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.
• Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.
• Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.
• Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.
• Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.
• Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.
• Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.
• Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.
• PMP, PgMP, or equivalent project management certification is a plus.
• Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.

We’re looking for a Sr. Strategist to join our growing team and help us to conceptualize and build full business development strategies with the aim of increasing business sales revenue and growth trajectories.

What You'll Do Here:

• Working with Clients and internal stakeholders to identify business challenges and develop strategic solutions that drive growth and success.
• Leading brainstorming sessions with cross-functional teams to generate new ideas and strategies.
• Developing a clear understanding of client objectives and translating them into actionable strategies.
• Building comprehensive pitch decks that showcase the strategic vision and outline the details of proposed campaigns.
• Collaborating with the accounts and creative teams to ensure alignment with client objectives and brand guidelines.
• Presenting pitch decks and strategies to clients in a clear and compelling manner, addressing any questions or concerns.
• Continuously refining and iterating strategies based on client feedback and insights.
• Developing the story without supervision and delivering a clear and compelling presentation.
• Often called upon to be a creative voice and strong ideator throughout the company across many departments and large-scale projects. Able to confidently lead creative brainstorms with company stakeholders and clients.
• Other duties as assigned.

You'll Need To Have:

• Minimum of 5+ years of professional sales experience with strategy and social media platforms  - agency experience preferred 
• Ability to write an informative brief that clearly and confidently articulates vision and process.
• Ability to translate direction from internal leadership and external clients into social media strategies and deliverables.
• Responsive and available to meet the demands of clients across multiple time zones.
• Proficiency with social media management and analytical tools
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.

We’re looking for a Sr. Strategist to join our growing team and help us to conceptualize and build full business development strategies with the aim of increasing business sales revenue and growth trajectories.

What You'll Do Here:

• Working with Clients and internal stakeholders to identify business challenges and develop strategic solutions that drive growth and success.
• Leading brainstorming sessions with cross-functional teams to generate new ideas and strategies.
• Developing a clear understanding of client objectives and translating them into actionable strategies.
• Building comprehensive pitch decks that showcase the strategic vision and outline the details of proposed campaigns.
• Collaborating with the accounts and creative teams to ensure alignment with client objectives and brand guidelines.
• Presenting pitch decks and strategies to clients in a clear and compelling manner, addressing any questions or concerns.
• Continuously refining and iterating strategies based on client feedback and insights.
• Developing the story without supervision and delivering a clear and compelling presentation.
• Often called upon to be a creative voice and strong ideator throughout the company across many departments and large-scale projects. Able to confidently lead creative brainstorms with company stakeholders and clients.
• Other duties as assigned.

You'll Need To Have:

• Minimum of 5+ years of professional sales experience with strategy and social media platforms  - agency experience preferred 
• Ability to write an informative brief that clearly and confidently articulates vision and process.
• Ability to translate direction from internal leadership and external clients into social media strategies and deliverables.
• Responsive and available to meet the demands of clients across multiple time zones.
• Proficiency with social media management and analytical tools
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.

We are seeking a Sr. Talent Agent within our influencer talent agency division to represent and manage the careers of various social media influencers. Must be a positive, creative, and dedicated hard worker who can balance many tasks in a fast-paced environment. The Sr. Talent Agent should have an in-depth understanding of social media marketing, brand partnerships, talent management, talent representation, contract negotiations, and an existing deep network of social media influencers.

What You'll Do Here:

• Discover and sign large influencers who are looking for business management
• Representing the business and brands of leading social media personalities
• Seek out brand partnerships for specific talent and the agency as a whole 
• Stay on top of trends in the influencer marketing space
• Seek out and pursue new opportunities such as TV and Film casting for our talent, early adopter’s for new apps, find collaboration opportunities for our influencers and other large influencers.
• Present and assist with execution of growth strategies for influencers 

You'll Need To Have:

• Minimum five (5) years experience in talent management/talent representation of Social Media Influencers and/or celebrities. 
• University degree or equivalent experience
• Must have an existing deep network of social media influencers and talent 
• Must have 5+ years experience professionally managing brand partnerships and in talent management (preferably at an agency).

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

We’re looking for a Vice President (VP) of Engineering who will play a pivotal role in the future of our company. Our VP of Engineering will be responsible for the technical design, functional scope, development and deployment of all our digital products. You’ll be managing software engineers, data engineers, test engineers and collaborating with the product, sales and customer teams, as well as providing the overall vision and success for the technical and product roadmaps.

Responsibilities: 

• Recruit, onboard, develop, motivate and mentor a team of software engineers and technical leaders, building and growing a distributed high-performance team across Viral Nation Group globally.
• Lead engineering planning and coordinating with all technical team members with detailed specifications and expectations in order to deliver quality results within deadlines.
• Use activity data to objectively measure engineering performance, velocity, impact and optimize engineering processes for optimal output.
• Continuously ship high quality software, balancing competing priorities to ensure we ship exceptional features while also resolving defects and managing technical debt.
• Work closely with the Product, DevOps and Data Science teams, and co-own the technology and product roadmaps with the VP Product, and communicate with C-level staff, board members, clients and other stakeholders.
• A proven track record for coaching, managing and developing technical team leaders and engineers, partnering with HR to develop departmental career ladder and training plans to better facilitate talent growth & development within the team.
• Build incredible teams and processes to engineer and deliver high quality products.
• Become the key evangelist of the latest applicable technologies and drive innovative ideas, solutions and products through leadership and decisive action.
• A successful history in managing engineering projects from conception through design, development, deployment and maintenance, preferable in a SaaS based business
• Experience in designing and delivering distributed, highly available, large scale, high performing enterprise SaaS applications
• Deep organization capabilities, team oriented and result driven
• Strong written and verbal communication skills

Qualifications and Skills

• Must have 10+ years of web and mobile app development experience building customer facing products and services, preferably in a progressive and technology-oriented company
• Must have 7+ years of people management and hands-on coding experience working with full-stack software engineering teams to build micro services, APIs, data systems and web applications
• Strong knowledge of the concepts, tools, practices and techniques of product management, technical architecture and engineering of highly scalable applications housed within an intelligent SaaS platform, powered by ML technologies.
• Strong knowledge of AWS cloud and AI services, React.js/Node.js, React Native, Java Spring Boot, Angular, Python, MySQL and DynamoDB.
• Strong knowledge of SaaS architectures, modern UI/UX design, software development cycles, agile methodologies, web and mobile application usability and functionality best practices.
• Strong knowledge of machine learning, graph databases and highly available applications.
• Drive product analytics to understand feature usage, comprehension, and optimization
• Excellent verbal and oral communication skills

Please note:

This is a contract role for a period of 3 months.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Privacy Policy: 

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. 

Please note:

This is a contract role for a period of 3 months. The hours of work will be part-time on 20 hours per week.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Privacy Policy: 

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy.