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Customer Success Manager

Upguard · Austin

Customer Support / Success Chicago St. Louis Austin Los Angeles San Diego Portland Seattle Boston Miami Posted May 18, 2026

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.

Why are we hiring this role?

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

What will you do?

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.

You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.

You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.

You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.

You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.

Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

What will you bring?

2+ years' experience in customer success, project management or account management.

Ability to cover a book of business with on Eastern Time or Pacific Time.

An understanding of cyber risk management or risk management frameworks.

Experience with supporting and building customer relationships in a scalable manner.

Highly organized with the ability to update existing documentation and document new processes.

High-level of proficiency in the English language, both written and spoken.

The ability to work cross functionally with many internal groups and be a team player.

Curious and willing to learn.

What would give you an edge?

Experience in Customer Success tools, such as ChurnZero or GainSight.

Experience with a CRM, such as HubSpot or Salesforce.

Experience in cyber risk management or risk management.

Understanding of Cyber Security best practices.

Basic/working knowledge of APIs.

Experience conducting training sessions.

What's in it for you?

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being

WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard

$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance

Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.

18 weeks paid Parental Leave: Irrespective of parenting role

Personal Leave Allowance: This includes sick & carer’s leave

Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance

Top-spec hardware: All team members will be provided with top-spec laptops for their role

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Health Insurance: Health, dental, and vision insurance

#LI-SL1

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

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Senior AI and Automation-Engineer

Upguard · Sydney

Apply now

Engineering Melbourne Sydney Hobart Brisbane Posted May 18, 2026

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Our Analytics team at UpGuard supports all of our teams to extract key insights from the data that we collect. We extract data from multiple sources and build insightful dashboards that display key metrics and support leaders in decision-making. We also build integrations between systems to collect required data seamlessly.

Why are we hiring for this role?

As our AI & Automation Engineer, you will democratise AI and automation across UpGuard. Your mission is to build critical n8n workflows and develop domain-specific LLMs that make every UpGuardian more productive. The role will report to the Head of A3 (Automation, AI and Analytics).

What will you do?

Develop production-grade integration and automation solutions - Design and implement production-ready automation workflows that integrate cloud services, internal data sources, and LLM endpoints.
Lead the development and deployment of domain-specific LLMs- Fine-tune lightweight models on internal data from Gong, Notion, BigQuery, and other sources, then make them accessible to teams across the organisation through intuitive interfaces.
Establish best practices and patterns for AI and automation across the company - Create templates, documentation, and training materials that enable non-technical teams to build and deploy their own automation workflows confidently.
Enable widespread adoption - Run hands-on workshops, provide ongoing support, and mentor teammates so anyone at UpGuard can leverage AI and automation tools effectively.
Embed security & governance - Bake privacy, compliance, and cost controls into every workflow and model deployment, ensuring enterprise-grade reliability and data protection.

What will you bring?

Python & SQL: delivered production systems that handle real data and users
Workflow orchestration: hands-on experience with automation platforms (n8n preferred. Experience with Airflow, Zapier, or other similar platforms is still valid)
AI/LLM experience: Demonstrated experience leading AI/ML projects from conception to production
Clear communicator: translate technical concepts for non-technical stakeholders and gather business requirements
Vector/RAG expertise: experience with embeddings, vector databases, or retrieval patterns
Training mindset: created documentation, tutorials, or enabled others to use technical tools
Cloud platform experience: deployed and managed systems on GCP, AWS, or Azure

What’s in it for you?