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Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
About This Role
As a Client Manager, you are the strategic bridge between TrueAccord and our most valued enterprise partners. We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts. Your mission is to move beyond "support" and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.
What You’ll Do
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Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.
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Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.
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Execute Growth: Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets.
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Master the Data: Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews.
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Solve Complex Problems: Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap.
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Onboard & Educate: Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.
Who You Are
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An Experienced Partner: You have a proven track record in Client/Account Management or Operations, specifically within the Debt Collections or Default Management space.
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Data-Fluent: You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health.
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A Project Navigator: You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat.
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KPI-Driven: You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets.
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An Adaptable Communicator: You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease.
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Educationally Grounded: You hold a Bachelor’s degree or possess equivalent relevant professional experience.
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations, & Physical Requirements
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do (Technical Leadership & Strategy):
Define and execute the long-term strategic vision for Infrastructure as Code (IaC), CI/CD evolution, and cloud-native architecture to support TrueML’s scaling needs.
Lead the design and implementation of self-service internal platforms to reduce developer cognitive load, enabling feature teams to deploy and manage services with minimal friction at increased velocity.
Act as the primary stakeholder for cloud spend (AWS); drive cost-optimization initiatives and lead contract negotiations for the DevOps toolstack and third-party vendors.
Ensure the infrastructure architecture supports strict High Availability (HA) requirements and robust Disaster Recovery (DR) protocols, maintaining system integrity across multiple regions.
Oversee the implementation and evolution of comprehensive monitoring, logging, and distributed tracing systems, leveraging AIOps to move from reactive to predictive system maintenance.
Champion security by design by integrating automated vulnerability scanning, secret management, and compliance checks directly into the automated build pipelines.
Serve as the ultimate escalation point for major production outages, facilitating blameless post-mortem reviews that focus on systemic improvements rather than individual error.
Maintain deep technical currency in container orchestration (Kubernetes), serverless patterns, and modern automation frameworks to provide meaningful mentorship and architectural guidance to senior engineering staff.
What You'll Do (Hands-On Engineering & Technical Execution):
Maintain the ability to write and review high-quality code in languages like Python, Go, or Bash to automate complex operational tasks and system integrations.
Hands-on development of Terraform Infrastructure as Code for resource provisioning.
Directly architect and troubleshoot complex CI/CD workflows (GitHub Actions, ArgoCD, Atlantis), ensuring build-and-deploy cycles are optimized for speed and reliability.
Proactively manage and tune container orchestration environments, including hands-on configuration of Ingress controllers, declarative GitOps workflows, and cluster autoscaling.
Lead from the front during critical incidents by conducting deep-dive technical analysis across the EKS stack, troubleshooting Node-level kernel panics, VPC CNI networking bottlenecks, and RDS performance constraints to minimize MTTR
Conduct hands-on audits of cloud configurations and IAM policies, implementing "least privilege" access controls and automated remediation scripts.
Directly manage the integration and API configurations between various tools in the DevOps stack (e.g., connecting Jira, VictorOps, Slack, and Observe for seamless incident flow).
What You'll Do (People Leadership & Engineering Collaboration):
Recruit, hire, and develop a world-class team of DevOps Engineers; provide career pathing and technical mentorship to foster a culture of continuous learning.
Partner closely with Engineering Managers to align infrastructure deliverables with product roadmap, ensuring DevOps is an accelerator rather than a bottleneck.
Collaborate with the Quality Engineering and Security leadership to define and enforce "Definition of Done" standards that include automated testing and security gates.
Set clear, measurable goals (KPIs and OKRs) for the team, conducting regular performance reviews and providing feedback to drive individual and collective excellence.
Lead internal Brunch & Learns to educate the broader engineering organization on modern cloud-native patterns and self-service capabilities.
Who You Are (Qualifications):
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
10+ years of experience in DevOps, Site Reliability Engineering (SRE), or Software Engineering; 5+ years of experience managing engineers
Expert-level mastery with AWS and experience managing multi-region, high-availability deployments
Advanced experience with Kubernetes (K8s) and Docker, including cluster management, networking, and scaling in a production environment.
Proficiency in Terraform to drive consistency and automation across all infrastructure layers. Experience with Atlantis is a plus.
Deep experience designing and maintaining complex pipelines (GitHub Actions, GitLab CI, or Jenkins) and mastery of scripting languages like Python, Go, or Bash.
Hands-on experience with modern monitoring, observability, and tracing stacks (Datadog, Observe) and a firm grasp of SRE principles (SLIs/SLOs/Error Budgets).
Experience acting as an Incident Commander for high-severity outages and fostering a "blameless" post-mortem culture.
Demonstrated ability to influence executive leadership and collaborate cross-functionally with Product, Engineering, and Security teams.
Experience integrating AI-assisted productivity tools (Cline, GitHub Copilot) into the engineering workflow to accelerate delivery.
Ways to "Stand Out":
Experience leading organizational platform migration, including the development of rollback strategies, stakeholder communication plans, and post-migration validation
Prior experience working with high-velocity, product-driven early-to-mid stage technology companies where reliability, extensibility, and availability were mission-critical to success
AWS or Kubernetes Certifications a plus -- but not in lieu of hands-on experience with the same within production environments
Notable contributions to Open Source projects or communities
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
As the Engineering Manager for our Data Platform, you will be the primary architect of the ecosystem that powers TrueML’s intelligence. We are currently in a phase of purposeful scaling, and we need your leadership to build a rock-solid, high-performing data foundation that bridges the gap between raw infrastructure and actionable insights. Your goal is to champion data integrity and technical excellence while leading a world-class team during this period of deliberate expansion.
What You'll Do:
Empower a Talented Team: Lead, manage, and mentor a group of data engineers, fostering their career development and championing a culture of technical excellence.
Architect Resilient Infrastructure: Own the design and development of data pipelines and systems to ensure they are prepared for company-wide expansion.
Champion Data Trust: Act as a relentless advocate for data quality by implementing the system controls and SLAs necessary for flawless production processes.
Collaborate Strategically: Partner cross-functionally with Data Science and Product managers to translate complex business needs into efficient, well-documented data models.
Maintain Technical Excellence: Perform high-impact code reviews and provide critical guidance to optimize ETL pipelines and schema performance.
Balance Leadership with Craft: Contribute directly to development work and troubleshooting alongside your team when the mission requires it.
Drive Data Accessibility: Ensure data is a true business enabler by making it reliable and easily accessible for stakeholders across the company.
Who You Are:
An Experienced Leader: You have 2+ years of hands-on management experience and 5+ years of relevant data engineering expertise, with a track record of growing teams through coaching.
A Big Data Expert: You have deep familiarity with modern technologies like Snowflake, Airflow, BigQuery, or Redshift, and mastery of both RDBMS and NoSQL databases.
A Master of the Stack: You possess advanced proficiency in Python or Java and expert-level SQL skills, specifically in scaling schemas and tuning ETL performance.
A Systems Thinker: You have extensive experience designing data warehouses and workflow systems, including owning SLAs for critical production processes.
An Elite Communicator: You are a natural bridge-builder who can translate deep technical hurdles into clear, actionable updates for business partners.
Purpose-Driven: You thrive in environments that value intentional progress and are excited to mature a data ecosystem from the ground up.
Bonus Skills: You bring experience with Spark, Scala, or Protocol Buffers, or you have navigated the unique regulatory challenges of the FinTech industry.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do (Technical Leadership & Strategy):
What You'll Do (Product Execution & Operational Excellence)
What You'll Do (Team Leadership & Cross-Functional Collaboration)
Who You Are (Qualifications):
How You Can Stand Out ("Preferred" Qualifications):
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
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