Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our People Products (HR Tech) team is transforming how Toast scales. We’re moving beyond traditional HR support to a product operating model—buying, building, and integrating the tools that define the "Toaster" experience. Our mission is to make our internal technology a key reason why people choose to join and stay at Toast.

Are you a technical leader who thrives at the intersection of employee experience and scalable technology? As the Senior Manager, Workday, you will be the Product Owner for Workday and a strategic partner for our IT organization. You will lead a global team (US & India) to bridge product management principles with Workday expertise. You’ll drive the roadmap for our core systems, champion AI-forward strategies, and ensure our tech stack evolves as fast as our business.

Note to Applicants: We are prioritizing candidates located in the EST or CST time zones, with a strong preference for those based near our hubs in NYC and Boston.

A day in the life (Responsibilities) 

Product Leadership 

• Strategic Roadmap: Lead the development and presentation of annual product strategies to immediate leadership, ensuring alignment with the broader People Products portfolio while driving quarterly execution focused on high-impact automation.
• Scalable Architecture: Partner with cross-functional stakeholders to architect a robust Workday ecosystem designed for scale, translating the aligned roadmap into actionable bi-annual roadmaps.
• AI & Innovation: Recommend AI-forward initiatives and system optimizations that modernize the "Toaster" employee experience and streamline internal workflows.
• Compliance & Integration: Orchestrate deep partnerships with IT and Security to manage SOX compliance, complex audits, and seamless integrations, ensuring a secure and efficient operational foundation.

Product Management & Delivery

• Agile Execution: Apply product management methodologies to implement enhancements and stay ahead of HR tech trends.
• Vendor Management: Lead selection, negotiations, and management of third-party SaaS partners to maximize ROI.

Team Leadership

• Performance & Coaching: Build and manage a high-performing global team, fostering a culture of innovation, accountability, and customer-centricity.
• Capacity Planning: Manage workload distribution and product backlogs while modeling Toast values.

System Ownership & Support

• Operational Excellence: Oversee Workday ticket management, configuration, testing, and troubleshooting to provide world-class global support.
• Data Integrity: Ensure security, compliance (including SOX), and seamless system upgrades.
• Cycle Support: Lead the technical execution of critical cycles like Open Enrollment, Performance Reviews, and Compensation Planning.

What you'll need to thrive (Requirements)

• 10+ years in HR technology, with deep mastery of Workday HCM and Talent modules.
• Bachelor’s degree in Info Systems, Business, HR, or a related field.
• A "people-first" leader with a proven track record of managing global teams and large-scale system implementations.
• Experience in hyper-growth environments; able to navigate ambiguity with resilience and a positive "can-do" attitude.
• Strong understanding of Workday Architecture, APIs, and product management/Agile practices.

Special Sauce (Preferred):

• Master’s degree in a relevant field.
• Experience maturing SOX compliance processes in a public company environment.
• Familiarity with broader HR tech ecosystems and complex third-party integrations.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Our People and Places team's ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our People Products team goal is to amplify the People Team’s ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers.

We are seeking a Senior HRIS Analyst to join our People Products team reporting into the HCM Solutions Architect on the People Products team. In this critical role, you will be responsible for system configuration across various functional areas within Workday that power our employee experience and operational excellence, with the first big initiatives focused on Toast’s global expansion and supporting US payroll. You'll work closely with People, Finance, and IT stakeholders to build scalable and successfully adopted solutions.

A day in the life (Responsibilities)

• Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM, Configuration of modules like Benefits, Absence & Time tracking
• Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency
• Lead end-to-end system configuration to support evolving business needs 
• Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday
• Understand data flows, business processes and system usages between Workday and other systems (both internal and external)
• Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations
• Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning
• Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls. 
• Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals

What you'll need to thrive (Requirements)

• Experience in Benefits module in Workday is mandate.
  5+ years of hands-on configuration experience within Workday HCM, and 3+ years in at least one other functional area  (Benefits,  Absence & Time tracking etc.
• 5+ years of proven ability building and maintaining Workday HCM reporting
• Workday Certification in Workday HCM (preferred)
• Preferred a minimum of 5 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree
• Understands how company systems are integrated within and outside of the HR organization
• Has worked in a highly matrixed, global organization 
• Experienced working in a SOX based environment and have been responsible for programs and processes that are SOX compliant
• End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures.
• Exceptional written and verbal communication skills and sound influential skills
• Project management experience with a demonstrated ability to effectively manage several objectives simultaneously while prioritizing and executing technology roadmap plans.
• Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” the “why” behind requests; displays empathy for partner teams
• Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs
• Education : Bachelors degree is mandatory

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.

The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information.

A day in the life (Responsibilities) 

This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.

While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.

What you'll need to thrive (Requirements)

• Candidates should have several years of experience working with enterprise CMS or intranet platforms, with demonstrated experience configuring and maintaining systems such as Unily, SharePoint, Confluence, or Adobe Experience Manager.
• Strong familiarity with CMS development tools is required, including experience working with CSS, JavaScript, and CMS APIs.
• Candidates should also have a strong understanding of information architecture and structured content design, along with experience managing complex knowledge environments.
• Equally important is the ability to translate technical CMS constraints into clear guidance for business stakeholders and collaborate effectively with cross-functional teams.
• Direct experience working with the Unily CMS platform is strongly preferred.
• Experience supporting enterprise search optimisation, structured knowledge systems, or AI-driven knowledge retrieval frameworks is also valuable.
• Candidates with experience supporting internal employee experience platforms or knowledge management systems will be especially successful in this role.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.

The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information.

A day in the life (Responsibilities) 

This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.

While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.

What you'll need to thrive (Requirements)

• Candidates should have several years of experience working with enterprise CMS or intranet platforms, with demonstrated experience configuring and maintaining systems such as Unily, SharePoint, Confluence, or Adobe Experience Manager.
• Strong familiarity with CMS development tools is required, including experience working with CSS, JavaScript, and CMS APIs.
• Candidates should also have a strong understanding of information architecture and structured content design, along with experience managing complex knowledge environments.
• Equally important is the ability to translate technical CMS constraints into clear guidance for business stakeholders and collaborate effectively with cross-functional teams.
• Direct experience working with the Unily CMS platform is strongly preferred.
• Experience supporting enterprise search optimisation, structured knowledge systems, or AI-driven knowledge retrieval frameworks is also valuable.
• Candidates with experience supporting internal employee experience platforms or knowledge management systems will be especially successful in this role.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.