Toast
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Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As Manager in Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop.
Work Timings: 2PM - 11PM IST or 3PM - 12AM IST
A day in the life (Responsibilities)
- Ability to collaborate and lead a team with another manager successfully
- Efficiently drive process improvements using data to support your decisions
- Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
- Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
- Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
- Build strong relationships with your team to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates
- Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
- Develop feedback loops with relevant teams to drive product and process improvements
- Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
- Foster a team culture of open communication with your stakeholders (both onsite and offsite) addressing concerns and suggestions
- Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles.
- Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
- Handle escalated customer feedback directly from the Senior Leadership Team.
- Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.
What you'll need to thrive (Requirements)
- Experience: 5+ years of experience in performance management and coaching.
- Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
- Experience working with partners and stakeholders in the U.S.
- Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
- Proven ability to manage multiple projects simultaneously, coordinating across teams and maintaining strong communication with stakeholders
- Experience in building and managing reporting dashboards to monitor team performance and customer success metrics
- A genuine commitment to nurturing the professional growth and development of team members.
- Proven ability to collaborate with your peers and build a unified team culture
What will help you stand out (Nonessential Skills/Nice to Haves)
- Experience working in the tech industry or for a SaaS company
- The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Senior Software Software Engineer – (Full Stack):
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life (Responsibilities)
- Independently design and implement well-defined features across the full stack with minimal day-to-day guidance.
- Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software.
- Develop and maintain frontend features using React or Angular, focusing on usability and performance.
- Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory).
- Build and consume RESTful APIs and integrate with internal systems.
- Write clean, maintainable, and testable code aligned with Toast engineering standards.
- Participate actively in code reviews—both receiving and providing constructive feedback.
- Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis.
- Use Gradle or Maven, Git, and standard development workflows effectively.
- Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality.
- Support team delivery during critical phases when needed, including production issues and urgent fixes.
- Consistently delivers on commitments with predictable cycle time for scoped work.
- Demonstrates ownership of components or features but does not yet own large systems end-to-end.
- Understands and follows established architectural patterns and engineering best practices.
- Proactively communicates progress, risks, and dependencies.
- Seeks feedback and continuously improves technical depth and execution quality.
What you'll need to thrive (Requirements):
- A minimum of Bachelor’s degree in any area, or any other related discipline.
- 6+ years of experience in software or full-stack development.
- Strong hands-on experience with frontend frameworks such as React or Angular.
- Solid backend development experience in Java, Kotlin, or .NET.
- Experience building and consuming RESTful APIs.
- Proficiency with Git and modern branching workflows.
- Working knowledge of SQL and NoSQL databases, including basic schema design and querying.
- Experience with cloud platforms, preferably AWS.
- Familiarity with Gradle or Maven for build and dependency management.
- Experience working in Agile/Scrum teams.
- Strong problem-solving skills and attention to code quality.
- Effective written and verbal communication skills.
Nice-to-Have
- Exposure to AI-assisted development tools (Claude Code, Cursor, Devin).
- Basic understanding of CI/CD pipelines and deployment workflows.
- Experience working in a large-scale SaaS or product engineering environment.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Customer Care Specialist - International, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through voice. Our customers are at the heart of everything we do. You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy.
With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.
A day in the life (Responsibilities)
- Leverage your Toast product knowledge and customer service skills to answer Toast customer voice calls and casework.
- Write clear, concise, and professional messages that ensure customers understand exactly what's going on.
- Ability to communicate complex technical information efficiently.
- Expertly balance business applications and customer chats staying organized and meeting deadlines.
- Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need.
- Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role.
- Conduct Toast procedures to escalate and coordinate the customer response per Toast values.
What you'll need to thrive (Requirements)
- A minimum of 3 year Bachelor’s degree in any area, or any other related discipline.
- 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues.
- Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon.
- Strong written communication and typing skills.
- French language proficiency at B2/C1 level – required to support French-speaking customers effectively.
- Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation.
- Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers.
- You can handle your workload and prioritize tasks effectively, even when things get busy.
- You enjoy collaborating with others and fostering a positive work environment!
- Shifts: Night Shift and Rotational week offs (including weekends and holidays) within a 24x7 support structure.
- Initial 6 months: Work from Office (Chennai).
- Post-training: Hybrid (3 days onsite, 2 days remote).
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Be a part of building our Global People Shared Services team (PeopleHub). We’re looking for someone interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub ( shared services) Manager, in India, you’ll provide foundational support for employee requests, HR systems, and critical people processes. This is a great opportunity for someone with a willingness to learn, build operational muscle, and contribute to creating an exceptional experience for Toast employees across the globe.
You’ll work alongside a collaborative team and gain hands-on experience with key people systems and processes. You’ll also have the opportunity to assist with process improvements and contribute to documentation efforts that help us scale smarter.
Work Mode: Hybrid (2 days in office per week)
Work Hours: 9am - 6pm IST (need to support 2pm-11pm if required based on the business needs and should be open to work on Public holidays as well)
A day in the life (Responsibilities)
- Support accurate data entry in our HR systems (like Workday and Greenhouse)
- Workday experience is mandate
- Help maintain clean and consistent employee records through regular checks and updates
- Assist with employee lifecycle activities like onboarding, offboarding, and internal changes
- Monitor and manage employee inquiries via our ticketing system, ensuring timely resolution or escalation when needed
- Partner with teams like Benefits to help answer employee questions and support program execution
- Keep internal documentation up to date to ensure clarity and continuity
- Assist with ad hoc projects that improve how we operate or deliver new programs
- Work in a data-sensitive environment, always ensuring data privacy and maintaining confidentiality to support full compliance with company policies.
What you'll need to thrive (Requirements)
- Bachelor’s degree in a relevant field,
- 4+ years of relevant experience in Shared service HR operations
- A desire to learn and grow in HR or People Operations
- Strong attention to detail, commitment to accuracy
- Proficiency in fundamental computer operations and using Google Workspace
- Ability to clearly and consistently communicate with employees
- Great time management and organizational skills
- A positive attitude and a team-first mindset
- Comfortable following processes and asking questions when you’re unsure
- Understanding of employment laws, regulations, and best practices related to recruitment and candidate management
Nice to Have
- Experience in HR Shared Service, customer service or administrative support
- Awareness of tools like Workday, Greenhouse, ServiceNow, or ticketing systems
- Interest in learning more about benefits, onboarding, or HR systems
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-HYBRID
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a Senior Atlassian Systems Administrator to serve as the primary steward and owner of our global collaborative ecosystem. You will be responsible for the end-to-end administration, configuration, and optimization of the entire Atlassian suite (Jira, Confluence, Jira Product Discovery, etc). This role requires a blend of strong technical precision and strategic thinking to ensure our tools are seamlessly integrated, highly available, and tailored to support our agile development and business processes.
A day in the life (Responsibilities)
- System Administration: Execute day-to-day management of Jira Software, Jira Service Management (JSM), & Jira Product Discovery, Loom.
- Workflow Engineering: Design and maintain complex Jira workflows, issue types, custom fields, and automation rules to streamline cross-functional team operations.
- Suite Integration: Optimize integrations between the Atlassian suite and third-party tools (e.g., Slack, GitHub, Miro, and CI/CD pipelines).
- Performance & Maintenance: Coordinate application upgrades, patch management, and Marketplace app evaluations to ensure system stability.
- Expert Advice & Troubleshooting: Partner with other Toasters on Atlassian best practices, to enable them to work better and smarter together.
What you'll need to thrive (Requirements)
- 5+ years of hands-on experience as an Atlassian Administrator (Cloud or Data Center environment).
- Mastery across the "Full Suite"—Jira (Core/Software/JSM), Confluence, Loom, Jira Product Discovery. Extra points for experience with modules like Jira Plans.
- JQL: Proficiency with JQL (Jira Query Language), able to help teams troubleshoot through JQL complexities.
- Agile Proficiency: Deep understanding of Scrum/Kanban methodologies and Lean thinking.
- Problem Solving: Proven ability to troubleshoot complex permission schemes and architectural bottlenecks.
- Ownership Mentality: Takes full accountability of their work and gets things done with minimal oversight.
- Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships.
- Independent Problem-Solver: Operates with a high degree of autonomy solving day-to-day Atlassian issues ensuring that all teams can continue to move quickly.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, tooling trends.
- Trust Builder: Understands the importance of building trust to better work towards outcomes and how to build partnerships across the organization.
- AI Enthusiast: Comfortable using AI and eager to continue learning how to leverage its power and explore its potential.
- Proactive Completionist: Demonstrates the initiative to identify Atlassian system improvements, build strategic roadmaps, and lead the implementation from start to finish.
*** This is a hybrid role requiring in-office presence two days per week ***
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients.The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience. In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
Work mode: Hybrid (2 days in office every week)
Work Timing : 3:00 PM - 12:00 AM IST
A day in the life (Responsibilities)
- Perform routine payroll tax profile audits of existing clients to ensure accuracy
- Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients
- Completes monthly New Hire Reporting to state agencies
- Assists in monthly, quarterly and annual tax filing audits
- Communicates with clients regarding missing or invalid account information
- Maintain individual performance to meet established team goals and OKRs
- Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations
- Participate in various processes and initiatives to ensure accurate payments and filings of client taxes
What you'll need to thrive (Requirements)
- Bachelor’s Degree with relevant experience,
- 1 to 5 years experience working in a similar role or closely related field
- Knowledge of US payroll taxes including federal, state, local, and paid family leave
- Prior experience in a customer service role
- Excellent written and verbal communication skills
- Ability to adapt to change and varying job responsibilities
- Effectively manage time and self-start projects
- Comfortable working with sensitive/confidential information
- Proficient in Microsoft Excel
Payroll Tax Terms (Nice to Have)
- Local Tax filings / LIT
- US Payroll / Taxation
- Payroll Audits
- 401k, SCORP, garnishments, pretax deduction
- Payroll Testing
Payroll Tax Terms (Great to Have)
- Amended returns / Amendments
- 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare
- TPA, POA
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-HYBRID
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Our People and Places team's ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our People Products team goal is to amplify the People Team’s ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers.
We are seeking a Senior HRIS Analyst to join our People Products team reporting into the HCM Solutions Architect on the People Products team. In this critical role, you will be responsible for system configuration across various functional areas within Workday that power our employee experience and operational excellence, with the first big initiatives focused on Toast’s global expansion and supporting US payroll. You'll work closely with People, Finance, and IT stakeholders to build scalable and successfully adopted solutions.
A day in the life (Responsibilities)
- Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM, Configuration of modules like Benefits, Absence & Time tracking
- Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency
- Lead end-to-end system configuration to support evolving business needs
- Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday
- Understand data flows, business processes and system usages between Workday and other systems (both internal and external)
- Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations
- Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning
- Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls.
- Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals
What you'll need to thrive (Requirements)
- Experience in Benefits module in Workday is mandate.
5+ years of hands-on configuration experience within Workday HCM, and 3+ years in at least one other functional area (Benefits, Absence & Time tracking etc. - 5+ years of proven ability building and maintaining Workday HCM reporting
- Workday Certification in Workday HCM (preferred)
- Preferred a minimum of 5 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree
- Understands how company systems are integrated within and outside of the HR organization
- Has worked in a highly matrixed, global organization
- Experienced working in a SOX based environment and have been responsible for programs and processes that are SOX compliant
- End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures.
- Exceptional written and verbal communication skills and sound influential skills
- Project management experience with a demonstrated ability to effectively manage several objectives simultaneously while prioritizing and executing technology roadmap plans.
- Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” the “why” behind requests; displays empathy for partner teams
- Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs
- Education : Bachelors degree is mandatory
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
Director - People Operations, Shared Services
Share this job
At Toast, we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale, we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India. This leader will drive operational excellence, optimize our people systems, and ensure compliance with local regulations while delivering an outstanding employee experience.
Bready* to make a change?
As the Director of People Shared Services, you will develop and scale a high-performing People Shared Services team that supports Toast’s global workforce. You will lead a team that serves as the first point of contact for employee inquiries, ensures a remarkable candidate experience, provides foundational support for people analytics and offers crucial assistance for our HR technology platforms.
Partnering closely across the People team, Finance, IT, and business leaders, you will design and implement scalable processes that enhance efficiency, accuracy, and service delivery.
This role demands a strategic thinker with a robust operational mindset, a desire to deliver exceptional service , and the ability to build and develop a high-performing team in a dynamic environment. You will play a critical role in enhancing employee satisfaction, optimizing HR processes, and contributing to the overall success of our People strategy.
About this roll* (Responsibilities)
- Build & Scale: Establish and lead the People Shared Services function in India, ensuring seamless service delivery across HR operations, systems, and analytics.
- Improve Employee Processes: Enhance our support to employees by making tasks uniform, incorporating automation, and continually enhancing services.
- People Analytics & Insights: Oversee people analytics support, providing data-driven insights to drive decision-making across the People Team
- HR Systems & Integration: Partner with the Global People Products team on system integrations and enhancements, ensuring alignment with global HR technology platforms (e.g., Workday, Greenhouse).
- Compliance & Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements.
- Strategic Stakeholder Collaboration: Partner globally with People leadership, IT, and finance to align People Shared Services with business goals and scalability needs.
- Leadership & Team Development: Build, mentor, and lead a high-performing team, fostering a culture of operational excellence and continuous improvement.
Do you have the right ingredients*? (Requirements)
- 15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization.
- Customer centric Actively listens to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience.
- Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up.
- Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools.
- Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency.
- Deep understanding of India’s labor laws & compliance requirements, ensuring operational and regulatory alignment.
- Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence.
- Exceptional leadership skills, with a passion for building and developing high-performing teams.
This role is pivotal in shaping the future of People Shared Services at Toast, ensuring we continue to deliver best-in-class support to our employees while driving operational efficiencies at scale
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast