Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.

The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information.

A day in the life (Responsibilities) 

This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.

While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.

What you'll need to thrive (Requirements)

• Candidates should have several years of experience working with enterprise CMS or intranet platforms, with demonstrated experience configuring and maintaining systems such as Unily, SharePoint, Confluence, or Adobe Experience Manager.
• Strong familiarity with CMS development tools is required, including experience working with CSS, JavaScript, and CMS APIs.
• Candidates should also have a strong understanding of information architecture and structured content design, along with experience managing complex knowledge environments.
• Equally important is the ability to translate technical CMS constraints into clear guidance for business stakeholders and collaborate effectively with cross-functional teams.
• Direct experience working with the Unily CMS platform is strongly preferred.
• Experience supporting enterprise search optimisation, structured knowledge systems, or AI-driven knowledge retrieval frameworks is also valuable.
• Candidates with experience supporting internal employee experience platforms or knowledge management systems will be especially successful in this role.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Through its FinTech business line, Toast offers its customers and their guests access to a wide range of financial products and services, including payment processing, commercial loans, banking products (high-yield savings accounts, debit cards, and more), purchase financing options, and more! 

As we expand our product line internationally, we are hiring an experienced, mid-level attorney with knowledge of multi-jurisdictional payments and banking regulations to join our Legal team. In this role, you will provide transactional and regulatory legal support to a passionate and enthusiastic team of business partners around the world, and help design creative and compliant commercial and consumer financial products for restaurants, staff, and guests. As an International FinTech Counsel, you will have the ability to lend subject matter expertise on existing products and expose you to totally new ones, and you’ll do everything in a fun and collaborative environment that values your insights, creative thinking, and intellectual curiosity. This position reports to Toast’s Assistant General Counsel, FinTech.

 A day in the life (Responsibilities) 

• Advise a wide range of cross-functional business stakeholders on multi-national financial laws and regulations to facilitate the fast-paced expansion of Toast’s payments and banking products and services into new international territories
• Draft and negotiate strategic partnership agreements and other commercial contracts with financial institutions, third-party providers of financial services (including payment processors), card networks, and merchants
• Research, analyze, and respond to legal and regulatory questions regarding a variety of financial products and services across multiple geographies in various stages of roll-out
• Represent Legal on cross-functional teams to help design and implement cutting-edge financial products, identify creative solutions to unique use cases and escalated issues, and ensure compliance with applicable laws, regulations, partner contracts, and card brand rules
• Review multi-channel advertising materials for compliance with applicable laws and best practices, and provide feedback and guidance to Marketing team stakeholders

  What you'll need to thrive (Requirements)

• A degree from an ABA-accredited law school, or the equivalent in your jurisdiction, and meet all professional and legal requirements necessary to practice in-house law in your jurisdiction
• 5+ years of legal experience advising corporate clients on international financial products and services. Must have experience with financial services regulations in one or more of the following locations: UK, Ireland, Canada, and/or Australia
• Experience leading negotiations and drafting commercial agreements and consumer terms of service within the financial services industry
• Strong knowledge of financial laws and regulations and best practices across multiple international territories, including applicable jurisdictional laws related to banking products, consumer protection, extensions of credit, flows of funds (including money transmission), and card association and payment network rules
• Experience overseeing the expansion of numerous financial products and services into new global territories and ability to manage multiple implementations at once
• Subject matter expertise in the payments space and experience with banking products *Mortgage + auto financing, cryptocurrency, and investment products are not applicable
• Comfort and experience working in a hyper-fast paced environment, and the ability to role with change

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Through its FinTech business line, Toast offers its customers and their guests access to a wide range of financial products and services, including payment processing, commercial loans, banking products (high-yield savings accounts, debit cards, and more), purchase financing options, and more! 

As we expand our product line internationally, we are hiring an experienced, mid-level attorney with knowledge of multi-jurisdictional payments and banking regulations to join our Legal team. In this role, you will provide transactional and regulatory legal support to a passionate and enthusiastic team of business partners around the world, and help design creative and compliant commercial and consumer financial products for restaurants, staff, and guests. As an International FinTech Counsel, you will have the ability to lend subject matter expertise on existing products and expose you to totally new ones, and you’ll do everything in a fun and collaborative environment that values your insights, creative thinking, and intellectual curiosity. This position reports to Toast’s Assistant General Counsel, FinTech.

 A day in the life (Responsibilities) 

• Advise a wide range of cross-functional business stakeholders on multi-national financial laws and regulations to facilitate the fast-paced expansion of Toast’s payments and banking products and services into new international territories
• Draft and negotiate strategic partnership agreements and other commercial contracts with financial institutions, third-party providers of financial services (including payment processors), card networks, and merchants
• Research, analyze, and respond to legal and regulatory questions regarding a variety of financial products and services across multiple geographies in various stages of roll-out
• Represent Legal on cross-functional teams to help design and implement cutting-edge financial products, identify creative solutions to unique use cases and escalated issues, and ensure compliance with applicable laws, regulations, partner contracts, and card brand rules
• Review multi-channel advertising materials for compliance with applicable laws and best practices, and provide feedback and guidance to Marketing team stakeholders

  What you'll need to thrive (Requirements)

• A degree from an ABA-accredited law school, or the equivalent in your jurisdiction, and meet all professional and legal requirements necessary to practice in-house law in your jurisdiction
• 5+ years of legal experience advising corporate clients on international financial products and services. Must have experience with financial services regulations in one or more of the following locations: UK, Ireland, Canada, and/or Australia
• Experience leading negotiations and drafting commercial agreements and consumer terms of service within the financial services industry
• Strong knowledge of financial laws and regulations and best practices across multiple international territories, including applicable jurisdictional laws related to banking products, consumer protection, extensions of credit, flows of funds (including money transmission), and card association and payment network rules
• Experience overseeing the expansion of numerous financial products and services into new global territories and ability to manage multiple implementations at once
• Subject matter expertise in the payments space and experience with banking products *Mortgage + auto financing, cryptocurrency, and investment products are not applicable
• Comfort and experience working in a hyper-fast paced environment, and the ability to role with change

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Through its FinTech business line, Toast offers its customers and their guests access to a wide range of financial products and services, including payment processing, commercial loans, banking products (high-yield savings accounts, debit cards, and more), purchase financing options, and more! 

As we expand our product line internationally, we are hiring an experienced, mid-level attorney with knowledge of multi-jurisdictional payments and banking regulations to join our Legal team. In this role, you will provide transactional and regulatory legal support to a passionate and enthusiastic team of business partners around the world, and help design creative and compliant commercial and consumer financial products for restaurants, staff, and guests. As an International FinTech Counsel, you will have the ability to lend subject matter expertise on existing products and expose you to totally new ones, and you’ll do everything in a fun and collaborative environment that values your insights, creative thinking, and intellectual curiosity. This position reports to Toast’s Assistant General Counsel, FinTech.

Note: Our Legal & Compliance teams are primarily concentrated in Boston, New York, Washington D.C., San Francisco, and Chicago. Candidates residing in these areas will be prioritized, as they will benefit from closer proximity to colleagues and greater access to company resources and events.

 A day in the life (Responsibilities) 

• Advise a wide range of cross-functional business stakeholders on multi-national financial laws and regulations to facilitate the fast-paced expansion of Toast’s payments and banking products and services into new international territories
• Draft and negotiate strategic partnership agreements and other commercial contracts with financial institutions, third-party providers of financial services (including payment processors), card networks, and merchants
• Research, analyze, and respond to legal and regulatory questions regarding a variety of financial products and services across multiple geographies in various stages of roll-out
• Represent Legal on cross-functional teams to help design and implement cutting-edge financial products, identify creative solutions to unique use cases and escalated issues, and ensure compliance with applicable laws, regulations, partner contracts, and card brand rules
• Review multi-channel advertising materials for compliance with applicable laws and best practices, and provide feedback and guidance to Marketing team stakeholders

  What you'll need to thrive (Requirements)

• A degree from an ABA-accredited law school, or the equivalent in your jurisdiction, and meet all professional and legal requirements necessary to practice in-house law in your jurisdiction
• 5+ years of legal experience advising corporate clients on international financial products and services. Must have experience with financial services regulations in one or more of the following locations: UK, Ireland, Canada, and/or Australia
• Experience leading negotiations and drafting commercial agreements and consumer terms of service within the financial services industry
• Strong knowledge of financial laws and regulations and best practices across multiple international territories, including applicable jurisdictional laws related to banking products, consumer protection, extensions of credit, flows of funds (including money transmission), and card association and payment network rules
• Experience overseeing the expansion of numerous financial products and services into new global territories and ability to manage multiple implementations at once
• Subject matter expertise in the payments space and experience with banking products *Mortgage + auto financing, cryptocurrency, and investment products are not applicable
• Comfort and experience working in a hyper-fast paced environment, and the ability to role with change

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland & Australia and we are in the process of expanding into many more countries. To achieve this we are building out a New Markets team with the goal of researching, piloting and eventually launching new markets. 

We are looking for a founding Commercial Lead to spearhead our next phase of global growth. Operating from London/Dublin, you will serve as the entrepreneurial force behind our international pilots - personally driving the end-to-end customer journey in new markets to discover, test and validate the winning formula for Toast’s international future. You’ll embrace the ambiguity of experimenting with customers in a new market to sell, install, adopt, and service the Toast platform in a very early, beta stage. You like to flex your generalist skills across the entire customer facing set of roles. In this unique and highly visible role, you will have a direct impact on how Toast serves customers in new markets.

A day in the life (Responsibilities) 

• Lead the end-to-end customer lifecycle for pilots - personally driving everything from the first sales pitch to the physical hardware installation to ensure a deep, first-hand understanding of the local customer journey
• Collaborate with the team and customers to understand customer needs, translating insights into actions that shape product iteration and business model development
• Work with teams across Toast to ensure that new markets integrate into our business systems 
• Build and manage financial models to support decision-making on customer segments, pricing and investments across these new markets
• Work with go-to-market stakeholders to prepare their organizations for scaling the new market as it becomes ready for full launch

What you'll need to thrive (Requirements)

• Deep experience in one or more of the following disciplines: Sales, onboarding, customer support/success, professional services or growth with a strong bias for action
• The ideal candidate thrives on the ambiguity of early stage products and has generalist skills that are applicable across the entire product development lifecycle 
• Comfort working in an ambiguous fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
• A track record of collaborating with product teams to drive product market fit in new markets or verticals
• Customer obsession; you love seeing customers solve their problems with new products
• Experience implementing processes and configuring business systems to help the operations to scale
• Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the organization

What will help you stand out (Nonessential Skills/Nice to Haves)

• Fluent in French or Spanish
• Prior early-stage team experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland & Australia and we are in the process of expanding into many more countries. To achieve this we are building out a New Markets team with the goal of researching, piloting and eventually launching new markets. 

We are looking for a founding Commercial Lead to spearhead our next phase of global growth. Operating from London/Dublin, you will serve as the entrepreneurial force behind our international pilots - personally driving the end-to-end customer journey in new markets to discover, test and validate the winning formula for Toast’s international future. You’ll embrace the ambiguity of experimenting with customers in a new market to sell, install, adopt, and service the Toast platform in a very early, beta stage. You like to flex your generalist skills across the entire customer facing set of roles. In this unique and highly visible role, you will have a direct impact on how Toast serves customers in new markets.

A day in the life (Responsibilities) 

• Lead the end-to-end customer lifecycle for pilots - personally driving everything from the first sales pitch to the physical hardware installation to ensure a deep, first-hand understanding of the local customer journey
• Collaborate with the team and customers to understand customer needs, translating insights into actions that shape product iteration and business model development
• Work with teams across Toast to ensure that new markets integrate into our business systems 
• Build and manage financial models to support decision-making on customer segments, pricing and investments across these new markets
• Work with go-to-market stakeholders to prepare their organizations for scaling the new market as it becomes ready for full launch

What you'll need to thrive (Requirements)

• Deep experience in one or more of the following disciplines: Sales, onboarding, customer support/success, professional services or growth with a strong bias for action
• The ideal candidate thrives on the ambiguity of early stage products and has generalist skills that are applicable across the entire product development lifecycle 
• Comfort working in an ambiguous fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
• A track record of collaborating with product teams to drive product market fit in new markets or verticals
• Customer obsession; you love seeing customers solve their problems with new products
• Experience implementing processes and configuring business systems to help the operations to scale
• Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the organization

What will help you stand out (Nonessential Skills/Nice to Haves)

• Fluent in French or Spanish
• Prior early-stage team experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.

The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information.

A day in the life (Responsibilities) 

This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.

While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.

What you'll need to thrive (Requirements)

• Candidates should have several years of experience working with enterprise CMS or intranet platforms, with demonstrated experience configuring and maintaining systems such as Unily, SharePoint, Confluence, or Adobe Experience Manager.
• Strong familiarity with CMS development tools is required, including experience working with CSS, JavaScript, and CMS APIs.
• Candidates should also have a strong understanding of information architecture and structured content design, along with experience managing complex knowledge environments.
• Equally important is the ability to translate technical CMS constraints into clear guidance for business stakeholders and collaborate effectively with cross-functional teams.
• Direct experience working with the Unily CMS platform is strongly preferred.
• Experience supporting enterprise search optimisation, structured knowledge systems, or AI-driven knowledge retrieval frameworks is also valuable.
• Candidates with experience supporting internal employee experience platforms or knowledge management systems will be especially successful in this role.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.