• Service as subject matter expert for software defined technologies
• Possess a strong understanding of Cisco ACI, Cisco or Arista VxLAN, and VMware NSX (V & T) technologies
• Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops
• Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders
• Ability to implement design architecture objectives that align with client demand & business goals
• Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences
• Excellent situational leadership and timely decision-making skills
• Passionate about successful customer outcomes
• Ability to work effectively within all levels of an organization (internally & externally)
• Ability to work both individually and in a team environment
• Demonstrated ability to deliver multiple IT projects on time and within budget
• Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions
• Obtain and maintain certifications with associated qualifications

• Minimum 7 years of data center experience in enterprise environments
• Deep hands-on technical knowledge and expertise in: Cisco, Arista, or VMware NSX large scale data center deployments/migrations
• Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges
• Depth of knowledge around underlay, overlay concepts, segmentation strategies, and solution interoperability
• Experience with VMware technologies, NSX, NSX-T, and Avi.
• Strong understanding of VXLAN, OTV, EVPN/BGP, and overlay networking.
• Experience with AVI Networks load balancers, including GSLB, controllers, and data/control planes in VMware NSX environments
• Proficiency in troubleshooting, performance optimization, and automation.

• Preferred – Bachelor’s Degree in Business, Marketing, or a related field 

Minimum Required 

• 3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role. 

• Experience coordinating cross-functional work across internal technical teams and customer stakeholders. 

• Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel. 

• Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation. 

• Ability to identify, track, and escalate risks, issues, and blockers in a timely manner. 

• Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management. 

• Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools. 

• Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders. 

• Undergraduate degree or equivalent combination of education and relevant experience.

Preferred

• Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities. 

• Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts. 

• ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred. 

• ServiceNow experience is a plus

Key Competencies

• Planning and coordination 

• Stakeholder management 

• Customer communication 

• Meeting facilitation 

• Risk and issue management 

• Documentation and reporting 

• Attention to detail 

• Follow-through and accountability 

• Ability to work effectively in fast-paced, cross-functional environments 

• Define and maintain the architectural blueprint for the Epic platform, including ODBA (Database), Hyperspace, Web Blob, Interconnect server tiers, Cogito stack, etc.
• Advise healthcare organizations on best practices for Epic environment’s architectural design and configuration, to ensure 24/7/365 operational reliability and prevent technical debt.
• Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations. 
• Design and implement complex, mission-critical transformational enterprise grade technical solutions for clients.    
• Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling 
• Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical documentation and non-technical documentation.  
• Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs 
• Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams.  
• Develop and maintain Technical Roadmaps and Innovation Plans.  
• Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions.  
• Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles. 
• Actively lead collaboration within our technical communities 

• Experience and ability to “jump on a whiteboard” in front of a customer to develop a solution to a business / technology goal or challenge. 
• Strong consulting and business acumen 
• 10+ years of Enterprise IT experience and 5+ years specifically focused on the Epic platform within large, multi-facility health systems
• Deep understanding of the Epic environment, Epic Cogito suite (Clarity, Caboodle, Reporting Workbench), interface engines (Bridges), and modern healthcare data exchange standards (HL7, FHIR).
• Hands-on experience designing and implementing Epic Environments (ODB, Interconnect, Hyper Space Web, BCA, Cogito stack, etc.) and experience in integrations with other clinical systems like PACS, Labs, Interface Enginges, etc.
• Hands-on experience in performing large scale environment migrations from scenarios like hardware refreshes, data center moves, cloud migrations, etc.
•  Epic Certifications preferred
• Excellent written & verbal communication and interpersonal skills. 
• Knowledge of enterprise organizations and inner IT functions (e.g. Enterprise Architecture, Operations) 
• Knowledge of modern cloud-native application design principles, DevSecOps, Infrastructure as Code (IaC), CI\CD Pipelines is a plus

• Designs and Implements complex, mission-critical transformational enterprise grade technical solutions for clients.    
• Develops high quality deliverables and presentations for Client engineering teams and senior leaders. 
• Creates and presents solution designs, options, ideas, and innovations to clients’ senior leadership teams.  
• Develops and Maintains Technical Roadmaps and Innovation Plans.  
• Develops and Implements CI/CD solutions.  
• Establishes project estimates and plans, identifies risks and mitigations, oversees development and delivery of technical solutions.  
• Mentor and support project teammates  
• Actively lead collaboration within our technical communities
• Up to 25% travel

• Experience and Ability to “jump on a whiteboard” in front of a customer to develop a solution to a business / technology goal or challenge. 
• 6+ years of IT experience and 3+ years of Cloud, DevOps, Automation, Application Modernization, Digital Transformation experience. 
• Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, Etc. 
• Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc. 

Incident & Problem Management

• Provide technical support for Microsoft workloads, including remote diagnosis, debugging, and remediation of complex issues.
• Own incidents end-to-end: triage, troubleshooting, coordination with internal/external teams, and communication through resolution.
• Serve as an escalation point for critical (Sev 1/2) Microsoft incidents to ensure rapid restoration of service.
• Drive root cause analysis (RCA) for major incidents and implement corrective actions to prevent recurrence.

Proactive Support & Supportability Reviews

• Conduct supportability reviews for major Microsoft migrations and deployments (e.g., M365, Azure, Teams, SharePoint, Exchange, SQL).
• Provide design and configuration recommendations to ensure high availability, performance, and supportability.
• Participate in planning and supporting customer change windows related to Microsoft platforms.

Patching, Hotfixes & Maintenance

• Lead patching and hotfix deployment activities for Microsoft platforms, ensuring safe rollout and minimal downtime.
• Evaluate Microsoft advisories and updates; recommend appropriate patching strategies aligned to customer risk profiles.
• Coordinate with customers on maintenance windows, rollback plans, and post-change validation.

Customer & Vendor Collaboration

• Act as a trusted technical advisor to customers for all Microsoft-related issues and questions.
• Coordinate with Microsoft (when needed) for complex defect resolution while maintaining AHEAD’s “single point of contact” experience.
• Collaborate closely with Client Success Managers to prepare for QBR/EBR reviews and present technical health/performance metrics.

Documentation & Continuous Improvement

• Create and maintain technical documentation, runbooks, and knowledge base articles to improve first-contact resolution.
• Contribute to continuous improvement efforts around processes, tools, and automation for Microsoft support.
• Mentor junior engineers and cross-train peers on Microsoft technologies and best practices.

• Technical Expertise
  • Deep, hands-on experience with several of the following:
    • Microsoft 365 (Exchange Online, SharePoint Online, Teams)
    • Azure IaaS/PaaS services and networking
    • Windows Server & Active Directory
    • SQL Server and related data services
    • System Center, Intune/Endpoint Manager
    • Strong troubleshooting skills across OS, networking, identity, and application layers.
    • Experience
      • 8+ years in a Microsoft-focused support, operations, or consulting role.
      • Experience in enterprise or service provider environments with 24x7 support expectations.
      • Background in incident, problem, and change management processes (ITIL desirable).
      • Soft Skills
        • Strong customer-facing communication skills (verbal and written).
        • Ability to remain calm and structured during high-severity incidents.
        • Comfortable working in a multi-vendor context and prioritizing competing demands.

• Microsoft certifications such as:
  • Microsoft 365 Certified (e.g., Administrator, Messaging, Teams)
  • Azure Administrator / Azure Solutions Architect
  • Windows Server or Security-focused certifications

• SLA response and resolution compliance for Microsoft incidents.
• Percentage of Microsoft incidents resolved without vendor escalation.
• Reduction in recurrence of major Microsoft incidents.
• Successful completion of supportability reviews for major Microsoft changes.
• Customer satisfaction scores (CSAT) and feedback for Microsoft-related tickets.

• Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
• Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
• Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
• Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
• Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
• Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
• Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
• Author detailed post-mortem reports and implement preventive measures to reduce recurrence
• Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
• Provide technical guidance and mentorship to mid-level support engineers
• Participate in a structured on-call rotation with premium compensation

• 8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
• Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command
• Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration
• Strong command of SQL Server performance tuning and query optimization in Azure SQL environments
• Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments
• Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services
• Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
• Experience building and deploying solutions using Azure DevOps pipelines and ALM practices
• Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)
• Exceptional analytical, problem-solving, and communication skills
• Ability to remain calm and methodical under pressure during major incidents

 

• Prior role within a Microsoft Partner managed services or enterprise-level support team
• Background supporting global, high-transaction-volume D365 F&O implementations
• Familiarity with ITIL practices and service management frameworks

The Managed Security Team at AHEAD monitors client environments and performs Incident Detection, Validation, and Reporting. The Dedicated Security Engineer will be responsible for the implementation and maintenance of our cloud-based SIEM Solutions and integrations with other technologies that support the Managed Security program’s success with a key AHEAD client. This is a client-facing, technical, hands-on position that requires someone with an understanding of the operations of a 24/7 SOC (Security Operations Center) and the needs of an enterprise cybersecurity team. We are looking for a candidate who has had a great deal of SIEM and security experience that will work closely with the client’s Security staff and with other highly technical members across multiple teams, both within AHEAD and the client, to continuously improve and enhance AHEAD’s Managed Security support to the customer. Incumbents will possess strong technical and analytical skills while providing accurate analysis of security related problems. They have a well-rounded networking background and are responsible for performing troubleshooting of client issues. This individual is user focused and works to resolve client needs in a timely manner. These needs may involve resolving hardware/software failures, investigating and responding to security threats, and making change requests to the security policy of company devices.

The Dedicated Security Engineer is responsible for the day-to-day management of the client instance of the SIEM platform used by the Managed Security Team to monitor the client environment and detect security threats including: index lifecycle management, data ingestion, normalization, and enrichment, dashboard design and creation, detection use case creation and tuning, and more. The Dedicated Security Engineer is expected to be familiar with a wide range of security tools and understand basic security fundamentals.

• Monitor and manage the health and performance of the client instance of AHEAD Managed Security SIEM platforms and deployed SIEM agents
• Partner with client Security team and other AHEAD Managed Security and in the design and implementation of new data visualizations and custom detection rules
• Tuning of rules, filters, and policies for detection-related security technologies to improve accuracy and visibility
• Attend client-facing security meetings and provide updates to SOC metrics, ongoing projects, and technical issues
• Join incident bridges in response to IT or security incidents to provide an expert opinion and assistance with querying available log data related to the incident
• Engage with client security and IT infrastructure teams for new data source onboarding activities, including ingestion, normalization, and enrichment through various ingestion methods
• Assist with planning, implementation, and validation of changes applied by AHEAD or client infrastructure teams to remediate penetration test findings
• Provide evidence required to support the completion of audit and compliance questionnaires, as it applies to AHEAD support to the client
• Perform configuration and content development including index lifecycle management, data ingestion, detection rule tuning and more within the SIEM platform
• Perform robust capacity planning activities within SIEM platform to ensure data source ingestion remains within contracted scope
• Partner with AHEAD Managed Security SOAR engineering resources for integrations and security incident investigation workflow design and continuous improvement
• Data mining of log sources to uncover and investigate anomalous activity, along with related items of interest
• Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall Managed Security functions

• Experience with Elastic Security and all its components (Elasticsearch, Logstash, Kibana, Filebeat, Elastic Agent)
• SIEM administration, configuration experience
• Experience writing tools to automate tasks and integrate systems in Python or other language
• The ability to think creatively to find elegant solutions to complex problems
• Excellent verbal and written communication skills
• Incident handling/response experience
• The desire to work both independently and collaboratively with a larger team
• A willingness to be challenged along with a strong appetite for learning
• 2-4 years of experience in Information Security, Incident Response, security automation, etc.
• Hands-on experience with common security technologies (IDS, Firewall, SIEM, SOAR, EDR, etc.)
• Knowledge of common security analysis tools & techniques
• Understanding of common security threats, attack vectors, vulnerabilities, and exploits
• Knowledge of regular expressions
• Customer service focused and portrays energy, professionalism, and welcoming characteristics.
• Strong ability to work in a highly sensitive and confidential environment.
• Ability to meet deadlines and handle sensitive and pressured situations.
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives.
• Ability to use good judgment and decision-making skills

• Bachelors Degree in Computer Science, Information Security or related/equivalent educational or work experience
• One or more of the following certifications: CISSP, GCIA, GCIH, GPYC, GMON, GCDA, Elastic Certified Engineer

• Apply compliance frameworks (e.g., NIST, ISO, etc.) to assess, design, and implement security controls for enterprise environments.
• Conduct compliance gap assessments, develop remediation plans, and guide clients through audit readiness processes.
• Create and maintain key documentation such as risk assessments, controls mapping, compliance roadmaps, and policies tailored to client needs.
• Ensure alignment with regulatory requirements and standards, such as NIST, CMMC, ISO 27001, or SOC 2, based on the engagement scope.
• Stay informed of evolving compliance frameworks, regulatory changes, and security best practices to provide clients with up-to-date and actionable recommendations.
• Support clients in developing and maturing their GRC programs, with an emphasis on measurable security improvement and compliance sustainability.

• Manage and run defined workstreams with minimal oversight, ensuring continuity and success across client engagements.
• Maintain workstream RAID documentation (Risks, Assumptions, Issues, Dependencies) and proactively mitigate risks to keep projects on track.
• Communicate project status, risks, and decisions clearly and effectively to clients, ensuring transparency and alignment.
• Produce client-ready drafts of deliverables with minimal rework, adhering to professional quality standards.
• Leverage QA checklists and processes to identify issues early and ensure consistency across deliverables.
• Analyze tradeoffs, present options, and provide well-reasoned recommendations, escalating challenges along with proposed solutions when necessary.
• Independently sustain progress on client engagements during critical periods, maintaining momentum for up to 5–10 business days if required.
• Contribute to client knowledge transfer and training efforts, ensuring operational teams are equipped to maintain compliance post-engagement.

• Undergraduate technical degree in Engineering, Computer Science, IT Management, Cybersecurity, or related field preferred, but not required.
• Minimum of 4-6 years’ professional, relevant experience, with at least 2 years in a client facing role.
• 1–2 professional and/or technical certifications in IT security, cloud security, or application security (e.g., CompTIA Security+, ISC^2 CC, etc.)
• Solid understanding of common compliance frameworks (e.g., NIST, ISO, CMMC, etc.) and their application in enterprise environments.
• Strong technical knowledge of what good evidence looks like for assessments beyond policy and procedure language. A technical assessment will be performed during the interview process to confirm this critical skill.
• Knowledge of cybersecurity technologies (e.g., SIEM, vulnerability management, endpoint security) and their integration with compliance mandates.
• Hands-on experience with tools and platforms supporting GRC workflows (e.g., Archer, ServiceNow GRC, or similar).
• Excellent verbal and written communication skills (high proficiency in Microsoft Office Suite required).
• Comfortable addressing and presenting to groups in virtual or in-person settings.
• Strong problem-solving abilities, capable of addressing complex and abstract challenges.
• Exceptional interpersonal skills, with the ability to connect and collaborate with diverse personalities and stakeholders.